Charge 2 won't sync

[Stilldreamin]

For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker. 

What else can I do?

[SunsetRunner]

Finally syncing! I restarted my tracker.

[dsmyth57]

Ive restarted mine several times and still wont sync. In order to get it to sync i have to turn the power off and back on. Then it will sync once. I have to do this everytime i want it to sync

Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[Vidalia]

Never did, since I posted that a year ago still always had troubles. Now I
have a charge 3 and it's the same and cannot get my notifications. If I am
fixing my hair the Fitbit racks up steps and I am not moving??? Next time
I will purchase something else when this one dies. But I think they are all
about the same.

[Nana2x2]

Thanks for the fix!

[Cartref]

The way I got my Charge 2 to finally sync was to delete the Charge 2 from within the Fitbit app and then re add it.

It took a couple of goes doing this, but it is still syncing seamlessly

[SunsetRunner]

While following instructions from the tech support people (1 hour on Monday and 1 hour on Tuesday) I discovered an interesting bug in the Android app. If I turn off WiFi on my Android phone, then setting up a brand new Charge 2 (replacement), or syncing a 1.5-year old Charge 2 work. Naturally, Fitbit blames my poor WiFi connection that is good enough to stream HD from Netflix or Youtube. And it worked well for the last 18 months. On a PC (Win 10) I see communications between windows-client.fitbit.cloudflare.net and my PC, but I cannot say what they are because the data is encrypted.

Anyway, try disabling WiFi and use your data plan to communicate with the Fitbit cloud servers.

[Cartref]

Interesting, I have no idea how your WiFi    Effects the connection of your phone to the Charge 2, because as I discussed with Rich_Laue a while back the connection between my iPhone & the Charge 2 is vis Bluetooth.

Note I did not set it up via Bluetooth, but after I added the Charge 2 via the app, the Charge 2 appeared in my list of Bluetooth connected devices. 

[DennyB123]

After working several hours trying to get my Charge 2 to sync again, I tried unpairing and re-pairing with my phone. Finally! Why don't they suggest this instead of things like reboot your phone and Charge 2 three times. I mean, really??? So frustrated. Think I'm going to buy a different fitness tracker since it doesn't seem that Fitbit is too concerned about resolving this issue that many of us are having.

[PTI-TEX]

Thanks for your comments. Like you I've had a belly full of problems just like you have outlined. To me it is obvious that Fitbit doesn't believe in aftersales service. So I am going to buy a different one from a reliable company, not a gang of cowboys like fittit (notice the pun). All the best.

Sent from Yahoo Mail on Android

[charge2issue]

I received a replacement charge 2 this week and it will not set up, I am informed it is a firmware issue they are trying to resolve, if anyone as a solution please let me know. I have tried the reset, removing app, resetting bluetooth, resetting phone and nothing has worked, I even tried on my wife phone and to connect via my mac but nothing works.

[Rich_Laue]

@DennyB123 I'm not sure what you mean by v unpair and repairing with the phone.

Unpairing the tracker is a step often mentioned and one of the steps in the help docs.

Repairing is not a step that is possible for the user to do, so I'm not sure what you are referring to when you use the term repairing. 

When the user tries to pair the Charge 2 to their phones bluetooth, they should receive an error stating, Pairing rejected by the Charge 2".

If the user was able to pair it, the app would never be able to find the tracker.

Do you mean that you removed the tracker from your Fitbit account?

This normally is not suggested since all it does is tell Fitbit in not going to is this tracker anymore. It normally do not fix an issue, leaving the user not able to setup the tracker.

[Soo59]

@DennyB123 

repairing or re-pairing, worked for me with my Charge HR, as well.

Meaning, removed the device from  the account and then paired the device again, as a new device.

This is the second time I've seen Rich_Laue dispute that this simple technique has proven to remedy syncing problems for some.

[Rich_Laue]

What has worked for many and recommended is to unpair the tracker from the phones Bluetooth. 

When removing the tracker from the app you are not unpairing but removing the tracker from your Fitbit account. The tracker needs to be setup but usually first needs to be unoaired from the phone.

This may cause a loss of unsynced data and unnecessary, is the user wants to try setting up the tracker they should not remove the tracker but choose the Add device and choose the replace option.

On Android phone many have found that simply clearing the cache and/or a phone restart works nicely. This is because Android still has a major problem with memory management and a restart is needed at least once a week

[Beckstar1981]

yes finally managed to get my fitbit charge 2 to hard re-set and it is now working perfectly

[Vidalia]

it's a Charge 3 and tried several times.

[Cartref]

Sorry Rich, but removing the Charge 2 from the App and then re-adding it was the only thing that worked for me.  I have actually done this twice when it stopped syncing again.

Its not removing it from the Fitbit account though and no data is lost.

I have read of others doing the same thing.

[dsmyth57]

How did you do it?


Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[Soo59]

@Cartref - yes, same for me with my Charge HR.

[Cartref]

Smyth57, if you are referring to me, then I went into the Fitbit app remove the charge 2 from the app.  I checked the connected Bluetooth devices and the Charge 2 should no longer be listed.

I the re-added the charge 2 to the app and went through the set up process, NOTE I did NOT try and add the charge 2 via Bluetooth settings.

At the end of all that the Charge 2 should be syncing.  However, you may need to try this a few times, why I don’t know, but I do know that my Charge 2 syncs now, but there is no guarantee that it won’t stop syncing again.

Its happened to me know a few times, and I just redo what I have said 

[Cartref]

Smyth57,

if you are referring to me, then I went into the Fitbit app remove the charge 2 from the app.  I checked the connected Bluetooth devices and the Charge 2 should no longer be listed.

I the re-added the charge 2 to the app and went through the set up process, NOTE I did NOT try and add the charge 2 via Bluetooth settings.

At the end of all that the Charge 2 should be syncing.  However, you may need to try this a few times, why I don’t know, but I do know that my Charge 2 syncs now, but there is no guarantee that it won’t stop syncing again.

Its happened to me know a few times, and I just redo what I have said