Charge 2 won't sync

[Stilldreamin]

For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker. 

What else can I do?

[Rich_Laue]

@Cartref next time try removing the Charge 2 from your phones Bluetooth, removing it from your account does not fix any song problem. 

Your not going to be able to setup the Charge 2 until the sync problem has been fixed.

[Cartref]

@Rich_Laue,

As I have said a number of times, removing the Charge 2 from the App (and presumably from the account) and then re adding it does work.  You might have to recomplete the set up again, but no data is lost.

If it work, it works and I am happy with that

[dsmyth57]

Well no need to be rude. As I have said, I HAVE done that several times and yes it works. But who wants to be forced to uninstall and reinstall the app EVERY SINGLE TIME you use your phone.



Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[dsmyth57]

Interested in knowing which brand you switch to. Im not very tech savvy.



Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[Rich_Laue]

@Cartref have you tried adding the tracker as a replacement to itself? There is no need to remove it if using this option and if the process fails the tracker has not been removed

[Cartref]

@dsmyth57,

You should only need to do this very occasionally in my experience.  I have had my Charge 2 for a number of years now and have only needed to do this three times, although admittedly they were in a reasonable close time proximity.

I also note that my eldest son has his Charge HR replaced 3 times already and has approached Fitbit for the 4th time as the band keeps breaking and there is a lifetime warranty.

On the 4th occasion (now) Fitbit have come back and asked if he want another Charge HR or a discount on a newer device.

[Cartref]

@Rich_Laue, I did not see an option to “replace” the Charge 2, so haven’t tried and can’t say whether that would work,  But the remove and re-add is not a big deal and its not as if I need to do it regularly.

[Cartref]

@dsmyth57

I can’t give advise on this.  I have the Charge 2 as did my wife until she least it.  I replaced it with a Versa.  My eldest son has the Charge HR and he is happy with that.

My youngest son, who is a fitness trainer has the “Nike’ Apple Watch 3, because he wanted the move advance fitness tracking.

Other than that it is really personal choice.

[AlvaroFitbit]

Hello everyone. Sorry to hear about your syncing issues with your Charge 2. Which phone are you using? Is it compatible? I am posting this for any user that may have not tried these steps. If you have already done this then disregard them. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

There are some additional suggestions in this help article. 

If the issue persist then please let our Support team know so they can further assist you.

Let me know how it goes!

[Cartref]

My issue is resolved a few months ago, I resolved it my removing the Charge 2 from the app ad then re-add it. The other proposed solutions were tried but I’d not work for me, but this one has worked on the 2 or 3 times it has happened since.

For the record, I have an iPhone 10.

[AlvaroFitbit]

@Cartref Happy to hear that your Charge 2 is syncing now. Also thank you for sharing what worked for you as this may help other members in the same situation.

I'll be around!

[Cartref]

Not jumping up and down or complaigning, but just noting for the record:

1. My wife’s Versa stopped syncing on Saturday, but she didn’t realise until Sunday.  I did the remove Fitbit device from the app and then re-added it.  After going through the 1/2 hour setup, it was back re-syncing.

2. My Charge 2 seemed to be working fine and was showing 6,000 plus steps as I mowed the lawn on Sunday, bit this morning on Monday, I realised that my Charge 2 hadn’t synced with the app.  I am in the process of re-setting it up now.

The problem is not insurmountable, but the repeated instance is annoying.

Cheers  

[HeydyF]

Hey @Cartref, thanks for sharing this information with us. The tips you have tried so far to try to fix this, will definitely help other users out to make their Fitbit sync. Let me know if after re-add your tracker, it works fine or not.

I'll be around! 

[Iwalker]

I have been unlucky with the Fitbit 2.    I have received two replacements and consequently without the use of it for nearly 4 months, I was still only given a replacement like for like Charge 2.  I felt it I deserved to at least be recompensed with an upgrade to the Fitbit 3.  Anyway here we go again, it this one fails I am not replacing it with anything Fitbit.  It's been more like an unfit bit! 🙂

Moderator Edit: Format

[Cartref]

David

Sent from my iPad

Moderator edit: Removed personal info 

[Cartref]

@HeydyF,

It took quiet a few goes to re-add the Charge 2 for some reason,  but possibly because I tried at work where a great many Bluetooth devices exist.

But both are syncing well now, thank you

[DKS786]

after foget from phone charge 2 wont be showes in any device

[DKS786]

unable to sync after that i try several time to connect with Bluetooth but tracker did not shoes on any days .

[HeydyF]

Hey @Cartref, thanks for the update! Sounds great that your Charge 2 is syncing fine now. 😉 

@DKS786, thanks for taking the time to connect your tracker with your phone. I'd like to ask you this, what type of phone are you using? Is it a compatible device? In the meantime, you can try the troubleshooting in this help article: Why can't I set up my Fitbit device? 

Let me know how it goes! 

[Cartref]

@DKS786

Have you tried removing the Charge 2 from your account and then re-adding it?  That is what works for me.