Charge 2 won't sync

[Stilldreamin]

For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker. 

What else can I do?

[JohnnCon]

Any luck?

[HeydyF]

Thanks for sharing your tip @Cartref! Hope that helps other users with the same issue, to solve it. 🙂 

@JohnnCon, are you also experiencing syncing issues? Have you tried the tips that have been posted along the thread? 

I'll be around guys! 

[JohnnCon]

At the moment I am not experiencing syncing issues.

--


Moderator edit: Removed personal info 

[Cartref]

That is good news 😀

[HeydyF]

Sounds great @JohnnCon, Thanks for the update! 

Have a nice day guys! 

[DragoTheFrozen]

Had to chime in to give a solution that may save someone time and possibly save Fitbit and the users a little money.  Granted, I don't think a great many of the users have this condition but I did and so might someone else.

Problem: Charge 2 would not sync

Tried: Pairing and unpairing, resetting device, multiple device resets...  literally every solution mentioned on this post.  None worked.

What was different: 1) I had reset my password via the website.  2) when I tried to remove the device via the phone app it gave me the message "Network error.  fitbit.com is down for maintenance".  Keep in mind I have rebooted, restarted and updated the OS on my phone.  I have also run the battery on my device to 0. Both have been reset as they can be and the problem survived these resets.  My Fitbit app on phone ran just fine.  It just would not sync.

What fixed the problem: I did the following:

1) force closed the Fitbit app on my phone

2) Went to Fitbit.com on a computer and reset my password

3) started the Fitbit app on my phone [device]

4) On the device, started the app and logged out.

5) on the device again, in the app, logged in.

Since then (2 days now) this fixed the syncing problem.  I also seemed to have lost the lag issue I had with "all day sync"

Hope this helps someone else.

[Cartref]

@DragoTheFrozen ,

It is interesting that you could not delete the Charge 2 from your account via the app.  I would not have thought that it had to be connected to the Fitbit servers.

Still it is good that you got it sorted.

Moderator edit: format

[HeydyF]

Hey @DragoTheFrozen, thanks so much for sharing this helpful information. I'm pretty sure that this will help other users with the same issue, to solve it. Please let me know if you have further questions or comments, I'll be glad to assist you. 

@Cartref, please note that some users might experience syncing/connectivity issues while the Fitbit servers are under maintenance, but normally it doesn't take too long, but gets back to normal after completing the normal syncing troubleshoot. 

I'll be around if you have further questions! 

[DianePorter]

Tried these solutions. Have had the Charge 2 for 30 months (2 1/2 years) before it quit syncing. Have had the current PC for 3 years. Current phone (Samsung 8 Android) for over a year. Been working all this time.  FYI posted other places on the forum. Just looking for answers.

Tried solution posted above:

What fixed the problem: I did the following:

1) force closed the Fitbit app on my phone

2) Went to Fitbit.com on a computer and reset my password

3) started the Fitbit app on my phone [device]

4) On the device, started the app and logged out.

5) on the device again, in the app, logged in.

Synced. We will see if it keeps syncing.

[JohnnCon]

Sad to say Ms. Porter that I have no solutions. Sympathy, yes, solutions, no

Moderator Edit: Personal info removed

[Cartref]

@DianePorter ,

What I did to get my Charge 2 syncing again, is different from what you have tried.

1. I went into the FitBit app on my smartphone (iPhone X) 

2. Went to my Account settings (top right corner on the dashboard 

3. Selected the Charge 2 Device

Scrolled tp the bottom of the Charge 2 page and selected “Remove This Device”

This deletes that app from the device, but I am not sure how this effects your account.

You then re add the device via your FitBit account settings and go through the setup steps.  But I have always found on the three times that I have done this, the Charge 2 settings are restored to what they were with all its history and I don’t really need to re set it up.  Just Remove it and then re add it.

That is why I say I am not sure what impact if any (and to date I believe its none) on the actual FitBit Account.

If you have tried everything else then I recommend you try this. I believe at least one other has tried this and it worked for them too.

Good Luck

David

[Cartref]

@DianePorter ,

Have you actually resolved your problem or are you still looking for answers.  Your first paragraph reads like you are looking for a solution, yet your steps that you tried indicate that after step 5, you actually synced.

If you are syncing, then for the moment you are all good.  If you are looking for an explanation as to why the sync broke in the first place, then your are asking a question that we all would like to know the answer to, but unfortunately FitBit don’t appear to be interesting the situation.  Maybe its finally solved with the Charge 3 and then again maybe not.  Only FitBit can Answer that.

Cheers

[DianePorter]

Thank you. Something to try next time. I was afraid I'd loose everything
for the last 3 days. The following worked for me today (finally).

Login to Fitbit.com online. Request to change password which sends a link
to your registered email. Actually change the password, so your phone app
forces a new login. Logged into App, it synced. I have an Samsung 8,
Android.

First time I've had any problems.

Didn't help the Windows App on the laptop, but not worried about it. Laptop
is about to crap out on me anyway. Just replaced hubby's so waiting as long
as possible.

--
*- Diane -*

[DianePorter]

Thank you. Found a solution.

1. On fitbit.com, login & request to change password.
2. Follow those steps. Actually change the password.
3. Log out of phone App. Log back into phone app.

Works. For now. We'll see how long.

--
*- Diane -*

[Cartref]

Well the more identified solutions the better it is

Moderator Edit: Personal info removed

[Frisket]

My Charge stopped syncing and now my phone (OnePlus6t) claims it can't find any device! It was working fine until now so I know it's possible, although it has always taken ages to connect for a sync. 

FitBit — can you please rewrite your device sync code better? Or use some of the open source BT code which is *known* to work correctly?

[GrumpyOldGuy]

I'm hardly an expert, but I'd suggest deleting the device from your phone,
update all the devices, and start over connecting things. I don't recognize
your description of your phone either.

[Cartref]

@Frisket 
Have you tried any of the options here?

I removed the Charge from my account via the app, the re-added it as a new device.  I have had to do this now two or three times in 3 to 4 years and it worked each time.

[DennyB123]

I am not responsible for writing any code. I am a consumer of the FitBit
product like yourself and had written about a problem with syncing my
FitBit. Unfortunately, no one ever told me what to do, but I was able to
figure it out on my own and get it working again.

I wound up having to unpair my FitBit to my android, then uninstall the
FitBit app. Powered down and then restarted my android and reinstalled the
FitBit app and repaired. Good luck to you.

[Cartref]

@GrumpyOldGuy 

Careful here, removing the Fitbit from the phone sounds like deleting the Bluetooth record and that doesn't work.

They way I solved mine was to remove the Fitbit from my Fitbit account via the Fitbit app.

Th8s seems to be similar to what @DennyB123 achieved.