Charge 2 won't sync

[Stilldreamin]

For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker. 

What else can I do?

[Cartref]

@ChrissGG ,

Would you like to tell us what you have done and whether you have looked at any of the solutions discussed in this topic, then we have some sort of basis to understand where you are at?

[Soo59]

@Cartref  - I totally agree with your comments about @Rich_Laue . I'm not sure why he considers himself a Fitbit "Community Legend".  Anyway I had success several times when I had sync issues with my HR, by un-pairing my and then re-pairing (or add as new device) and I never lost any of my data - several times I repeat, as you did. Unfortunately, still after a year, the device would not hold a charge for more than four hours, so that was the end.

[Cartref]

@Soo59 ,

Thanks for your support.  Not sure why, but @Rich_Laue have butted heads on this issue for a number of times, but he is active in his support for the members and that can only be appreciated even though we might disagree from time to time.

I actually had to reset the connection on my Charge 2 just last Saturday as it just stopped syncing, but all is ok now.

Bad luck on your HR was it “old” ?  I guess they all can die of age.  My Son’s HR was replaced may times, but he accepted the offer for a discount on the Charge 3 and both he & my wife are happy with their Charge 3’s if you feel like going again.

My Charge 2 is still going strong after some 3 years (I think) with no issues apart from the loss of syncing from time to time.

Cheers & Beers

[Rich_Laue]

@Soo59. why do you consider yourself a base runner and @Cartref considers them self Strider? If you haven't figured this out the label has to do with the amount of posts, i also think maybe up votes are factored in. 

It is simply a title the forum bestows onto a user. 

[Cartref]

@Rich_Laue ,

Agree, many forums use something similar to classify the number of posts, I belong to the David Weber Forum and the categorisation there is based upon navel rank as his most famous book series is about a Navel Space opera.

So here where its all about fitness and as tracking steps was one of Fitbit’s first features then classification based upon running seems logical 😆

[J-C-P]

how do I remove the tracker from my Bluetooth setting?

[Cartref]

Who to your account settings in the app, which in the latest app version is under your avatar on the upper left corner of the screen.

when you access you will see a list of options, one of which should be the Charge 2.

click on this and then scroll to the new screen and you will see the option to remove the device. This only removes the device from the app, it doesn’t delete the data from your Fitbit account

[J-C-P]

Solved the problem.  Thank you.

[Rich_Laue]

Hello @J-C-P. @Cartref did not tell you how to remove the Charge 2 from the phones Bluetooth. 

What was described was removing the Charge 2 from your Fitbit account. 

To remove the Charge 2 from an Android phone., swipe down to open the notification center. 

Hold finger on the Bluetooth icon, which opens the BT settings. 

Tap the cog to the right of the Charge 2 and then tap un-pair. 

[Cartref]

With respect @Rich_Laue , I have never had to do that.

i just remove it from the account and then re-add it as if it was a new device. 
it has worked each and every time I have done it and it has worked that way for others as well.

i have said this to you quite a number of times in the past.

[Rich_Laue]

Their are a few people that this seems to work. But do a quick search and you will find many many users saying that my fitbit would not sync, i removed it from my account, and now i can't set it up. 

I wanted to point out that your instructions where about how to remove a tracker from the users account. The question was, how to remove the tracker from the phone, not from the account. 

Removing a tracker from a users account does not remove a tracker from the users phone. 

[Rich_Laue]

With due respect @Cartref i was not saying what the user should do or not do. 

Their are a few people that this seems to work. 

I wanted to point out that your instructions where about how to remove a tracker from the users account. The question was, how to remove the tracker from the phone, not from the account. 

Removing a tracker from a users account does not remove a tracker from the users phone. 

Do a quick search and you will find many many users saying that my fitbit would not sync, i removed it from my account, and now i can't set it again

[Cartref]

@Rich_Laue ,

With very restrained respect, I am getting very tired of this dance with you.  We have been over it many times and my response has always been the same.

That is, what I have said works and its success has been repeated by a number of people and even acknowledged by the Fitbit team, so would you please stop with your useless comments on this and stick to commenting when you can add value.

With your regard to the comments about members removing the device from their accounts and then subsequently having issues, I have already previously responded to this and that was to say that I reviewed those posts and from what I could see was that:

• Members had NOT followed the steps to re-add the device as per Fitbit's standard instructions
• Members did not even understand that they needed to re-add the device
• Members had no clue as to what they were doing as some had deleted their accounts entirely

So please feel free no to continue posting in response to this issue as it is becoming really painful

[Rich_Laue]

I simply had mentioned that the OP asked how to remove tracker from phone. 

The answer they received was about how to remove tracker from fitbit account. 

I simply explained how to remove tracker from phone, which is what the OP asked. 

I'm not sure what it is that you keep bring up and what it has to do with removing tracker from phone. 

I also have no idea why the OP wanted to remove tracker from phone and have no idea what you are referring to. Non of what your saying about members makes any sense in response to the OP. 

[Soo59]

@Cartref ,

@Rich_Laue just refuses to concede that Cartref's advice works - that one can remove a device from account and then re-pair it (i.e. add it back) without losing any data, and solve sync issues.

I also wish Rich_Laue would stop it.

[Rich_Laue]

The question i responded to @Soo59 was stated as: 

• how do I remove the tracker from my Bluetooth setting?

@Cartref responded with instructions on how to remove the tracker from the fitbit account. This is not what was asked. 

Sorry but you are reading way to much into my simple answer of how to remove the tracker from the phone. 

Do your own search you will find pages and pages of hits where the user has removed the tracker and now can not set it up. 

In any case that was not my point, i simply was giving the correct instructions for how to remove any trusted bt device from the phone. 

[Cartref]

@Rich_Laue ,

I am sorry but you are being really annoying when you don’t have to be.  The person who asked the question @J-C-P posted before you responded that his problem had been solved by following my instruction, so there was no need to interject with an explanation that was not needed.  @J-C-P  Problem had been solved

Please refrain from your persistent efforts to “correct me”

[Lillycat10]

I need help when syncing my charge 2 wi my android

[Jogstumblewheez]

Depending on the device you’re using, it should be a “forget this device” command. (On an iphone it’s found in Settings>Bluetooth. Click the circled-i icon for the tracker and it’s on the next screen, but your device may look different.)

[Cartref]

@Jogstumblewheez , I know that @Rich_Laue will disagree, but there is no need to remove the Fitbit device from your Bluetooth settings.
If you just delete the device from your Fitbit account, and then go through the steps to read a new device, the Bluetooth settings are reset.
Deleting the Fitbit device from your Bluetooth and then reconnecting the device via the Bluetooth functionality will NOT fix the syncing problem.  I know because I tried all the previously suggested options (which included deleting and reading via Bluetooth) and none worked for me.

The only one that worked was the one I described above.

But it is essential that the second step to read the device is done according to Fitbit’s instructions for setting up a new device.  If you short cut as a number of people have then it didn’t work and they blamed Fitbit, rather than themselves for not following the correct process.

Good luck to whomever.