Charge 2 won't sync

[Stilldreamin]

For the last week my charge 2has refused to sync. The app is set to always connected and all day sync. I have reset the tracker several times in the charger. I have turned my phone on and off, turned the Bluetooth on and off, logged out and back into the app, force stopped the app and reopened. Nothing has worked. I get no error message so I'm assuming it can "see" the tracker. 

What else can I do?

[Cartref]

@ChrissGG ,

Did you follow Fitbit’s setup instructions to the letter?  The Fitbit instructions take up to 30 minutes and some people try to short cut by just adding the device via Bluetooth options.
This will NOT work.

[Cartref]

@Lillycat10 ,

Please tell us a little more about your problem. Is it that your device used to sync with your phone and now doesn’t or is it something else.

Its important that we know what the problem is before we suggest solutions,

[Soo59]

Yes, @Cartref 's advice/method works, but just to help clarify for everyone...

When he says "read", it means "re-add" or add the device again to your account.

[Cartref]

@Soo59 , is totally correct, I did mean re-add, I am just a poor typist 😏

But to be even pedantic, you must re-add it using the Fitbit set up instructions.  You add it back in again by treating it as a totally new device and following ALL the Fitbit steps.

There are no magic shortcuts with this 🤔

[Clemobluegrass]

Thanks, worked for me.  Couldn’t connect devices to Fitbit.  Rebooted Fitbit in Location Services and it all came back to life.  This has been an ongoing problem which means that exercise data is not being captured and calculated in end of week stats.  Let’s hope it is now resolved.  Thanks again.

[FredM-Va]

I too had the mysterious problem where my Charge 2 stopped syncing with my phone. Starting approximately May 10, 2020.  Nothing on my Samsung phone had changed (no upgrades for example).

Reading the forum, I followed this path and was able to resync my Charge 2 with my Samsung Galaxy 7 phone:

1. Remove the Bluetooth pairing on the Charge 2

2. Turn Bluetooth off

3. Restart the phone - power off, power on

4. Restart Fitbit - a hard reset, described in an earlier post

5. On phone, turn Bluetooth on

6. Pair Fitbit

7. Turn on WiFi, start the App

A few tries to sync the device but that is par for my experiences synchronizing.

[Drew246]

Wait till you get a charge 3. Sync issues never end.  I'm longtime user and so common to read others giving up on fitbit. Wonder how long before i switch brands?  😞

[Harold001]

I was having trouble also with my wife's Fitbit Charge 2. The problem was Bluetooth was trying to connect to an Apple Watch. If you see this make it stop looking for it. Problem solved.

[Nepolean]

In my understanding mobile bluetooth device can communicate with multiple fitness device. Let me give you my example, i can play music on my bluetooth speaker and sync with my fitbit  and MI band at the same time. 

Having said that, fitbit device seems to take lots of time to sync data from the fitbit device. It also requires your mobile device to be connected to internet during the syncing process. Because the sync data are stored in cloud not in mobile.

Coming back to your issue. In the bluetooth setting on your mobile. Unpair the fitbit device and pair it again and check.

[Cartref]

@FredM-Va ,

Actually, you don’t need to do all that.  All you need to do is remove the Charge from your account and then re-add it again (that is pairing it to your phone) and away you go.

[Cartref]

@Drew246 ,

I have had my Charge 4 for sometime now and it has only stopped syncing once.  I did the remove the device from my account and then re-added it and no problems for quite a while now.

My wife’s Versa often had problem and need to have the pairing re-set, but her Replacement Charge 3 has been fine.

[EllenCreates]

Thank You I didn’t know how to reset my Fitbit. I did that, my charge 2 will NOT sync. It happened after the last Fitbit update. I think it’s a bug in the software. I’ve shut down my iPhone 11 twice. It’s software is up to date. Any other suggestions? Ellen Barner 

[DianePorter]

Sorry. No.

1. Note the date I originally posted. It has been a long, long, time.
2. My phone isn't an Apple iOS. My phone is Android ver ??? based (Samsung
S8).

Good luck.

--
*- Diane -*

[Rich_Laue]

@Cartref the pair img is with the Bluetooth. Unpairing the tracker is removing it from your phone's Bluetooth. 

Do a quick search, these forums are filled with people who removed the tracker because of a sync issue and now they can't setup

Removing the tracker from the user's account will not remove the tracker from the phone's Bluetooth. 

Setting up the tracker will not pair the tracker to the phone, but will setup the tracker to the users account. 

Once setup the Fitbit app will do the pair the phone. 

The problem is that if the app can not find the tracker to sync, the app will never find the tracker to set it up. 

[Cartref]

@Rich_Laue ,

I do not know why you have chosen to bring me into these recent posts as I have not as yet actively engaged in them, but I am more than bemused by why you are continuing to pedal your widely discredited opinions on how to restore the syncing of a Fitbit device with a mobile device (I have only stated this with an Apple device as this is the only device that my family has).

You have been proven wrong consistently on each previous occasion that you have raised it and by others who have followed my suggested instruction.

If you even bothered to think about it for a few minutes, you would realise that the initial set up of the Fitbit does NOT involve any separate steps in creating the BLUETOOTH link, its all done by the Fitbit setup and this has been reviewed and accepted by Fitbit themselves.

So I do not understand your consistent attempts to inject your discredited objections into someone else’s problems.

Please get out of this topic and stay out or I will be forced to lodge an official complaint to Fitbit for your continued false information on this subject. 

[Cartref]

@EllenCreates ,

Hio Ellen, First I suggest that you completely ignore @Rich_Laue  post after yours, as he is completely wrong and has been proved so many times in the past.

I am not sure what mobile device that you have but the steps that I used many times to restore the syncing between my iPhone  my Charge (and other people’s devices) have been sucessful in what I understand is 100% of the occasions that were tried.

In essence it is:

1. Remove the device from your account settings 
2. Use the Fitbit instructions, step by step to reinstall the Fitbit your device to your mobile

There are of course obvious errors that some have done by actually deleting their accounts (why destroying their accounts would preserve their data escapes me).

But I would recommend a read back through this topic to get the full picture

Cheers

[Cartref]

Hi @DianePorter ,

Sorry I haven’t seen your initial post as suggested in your recent message and I do not know whether your problem has been resolved.

I have never tried my steps to restore the syncing between a mobile device (not an iPhone) with a Fitbit device and would appreciate knowing if you have ever had to uses my recommended steps with an android devices 

Cheers

[DianePorter]

I have no idea where "continue to promote" comes from, nor "objections".
Suspect they aren't from me. I'm not "in the thread". I've only responded
to two emails, this morning as a matter of fact. In fact the last email was
"I don't know". How is that "promoting" anything?

Back off with the threats.

If contacted by FitBit regarding a complaint. This is how I will respond.
OH by the way. The original "fix" was what FITBIT Tech suggested, which was
over 3 years ago on a different phone. Why would I continue?

--
*- Diane -*

[dsmyth57]

What the hell? Someone must have hacked my acct info. I havent had a fit bit in years. I gave my fitbit to my older daughter. I dont understand why all of a sudden I am getting emails about the fitbit. I apologize for your trouble. But im afraid its not me contacting you. And I would never be rude or nasty to anyone.

Have a blessed day.
The Real Debbie Smyth



Sent via the Samsung Galaxy S20 Ultra 5G, an AT&T 5G smartphone

[Soo59]

I got same posts re fitbit charge and no longer have fitbit as well. If you were on previous post thread, you get updated posts on the thread.