12-16-2018
19:19
- last edited on
11-17-2020
14:31
by
MatthewFitbit
12-16-2018
19:19
- last edited on
11-17-2020
14:31
by
MatthewFitbit
Have had a Charge 3 for about 2 months and have already had more issues with it than the entire time I used my Charge 2. What is Fitbit doing to address the ongoing issues we all seem to be having. Definitely wouldn't recommend that anyone purchase a Charge 3.
08-29-2019 14:24
08-29-2019 14:24
08-29-2019 14:33
08-29-2019 14:33
Had charge 3 since jan used on holiday beginning August swam once stopped working and not charging as still under warranty sent replacement tracker I can’t get to syn as keeps saying account in use pissed off 😠
08-29-2019 14:54
08-29-2019 14:54
Just contacted Fitbit customer service chat again and they want me to do the troubleshooting crap again after inhave done it already several times. This is bull. It is not a charging issue. My app is showing it has a charge and is syncing you just can't see anything on the screen.
08-29-2019 15:38
08-29-2019 15:38
08-29-2019 16:28 - last edited on 02-10-2020 18:02 by LiliyaFitbit
08-29-2019 16:28 - last edited on 02-10-2020 18:02 by LiliyaFitbit
It’s covered by Fitbit for one year. Call the company - apparently many people are having issues
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed
08-29-2019 16:29 - last edited on 02-10-2020 18:02 by LiliyaFitbit
08-29-2019 16:29 - last edited on 02-10-2020 18:02 by LiliyaFitbit
I’m on watch #3 i bought mine in February and this is the third one being sent you see warranty 🤦🏻:female_sign:
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed
08-29-2019 16:31 - last edited on 02-10-2020 18:00 by LiliyaFitbit
08-29-2019 16:31 - last edited on 02-10-2020 18:00 by LiliyaFitbit
I made them stay in the line as I did the reboot - reset- and everything else that didn’t work the problem out
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed
08-29-2019 16:32 - last edited on 02-10-2020 18:00 by LiliyaFitbit
08-29-2019 16:32 - last edited on 02-10-2020 18:00 by LiliyaFitbit
I bought mine from target with extended warranty so it will be replaced for three years until they figure something out SMH. _ ridiculous- I would gladly pay the difference but not buy another
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed
08-29-2019 16:50
08-29-2019 16:50
M406,
Sorry to hear about your problems. Be advised it’s 50% off the retail price plus tax so you’ll be saving even less than you think when you upgrade. Definitely not happy with their replacement/upgrade policy if you’re experienced multiple problems.
I went from Charge to Charge 2 (had two of them with same problem sleep tracking gaps), just upgraded to Charge 3 $80+ but seeing that many Charge 3s have similar problems will go back to replacement Charge 2 instead. Probably sell it and get a smart watch.
08-29-2019 17:28
08-29-2019 17:28
I agree with you. I have had my charge 3 replaced once for missing pixels. They send to a new one 2 months ago and it's happening to this one also. It's very frustrating.
08-29-2019 18:18 - last edited on 02-10-2020 18:00 by LiliyaFitbit
08-29-2019 18:18 - last edited on 02-10-2020 18:00 by LiliyaFitbit
I have an Apple Watch but to upgrade I’m losing the 150 I have already paid on top of paying another 80 plus tax for a watch only 10$ more then the charge 3 - doesn’t seem like a good deal
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed
08-30-2019
01:38
- last edited on
10-30-2021
05:05
by
JuanJoFitbit
08-30-2019
01:38
- last edited on
10-30-2021
05:05
by
JuanJoFitbit
Yes had 3 fail and the latest replacement didn't even work. On day 1 now have to wait another 10 days to get replaced absolutely appalled at the quality.
High failures they break down and become unresponsive
Moderator edit: merged reply
08-30-2019 03:33 - last edited on 02-10-2020 17:59 by LiliyaFitbit
08-30-2019 03:33 - last edited on 02-10-2020 17:59 by LiliyaFitbit
I don’t understand why FIt bit won’t fix the issue instead of shipping out watches -
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed
08-30-2019 04:03
08-30-2019 04:03
08-30-2019 05:56
08-30-2019 05:56
Well said!!! I did take the upgrade after the second replacement...now I have a Versa...don’t like it as well bc it’s bigger, but we will see!
08-30-2019 05:56
08-30-2019 05:56
So what IS being done???
08-30-2019 05:57
08-30-2019 05:57
It’s under warranty for a year! Keep track of when you trade it in!
08-30-2019 05:58
08-30-2019 05:58
Just contact them via chat on line... you don’t have to send it in!
08-30-2019 05:59
08-30-2019 05:59
Be persistent! They will send you a new one!
08-30-2019 06:11 - last edited on 02-10-2020 17:59 by LiliyaFitbit
08-30-2019 06:11 - last edited on 02-10-2020 17:59 by LiliyaFitbit
Nothing - just replacing it every two months til warranty expires 🤦🏻:female_sign:
Brevity & Creative spelling courtesy of my I-Phone!!
Moderator edit: personal info removed