Charge 3 black screen

[lospro]

Sometime between 6am-10am my Fitbit Charge 3 just stopped working. The screen is black and the button is unresponsive. I have had issue in the past few weeks where it would randomly do this but only for a few minutes at a time. It has now been hours and my Fitbit never turned back on. I followed the steps in the troubleshooting and plugged my Charge 3 into my PC but it still never turned back on.

Please help!

Moderator edit: subject for clarity

[Susanlaing]

I did got told to hold the button for a fatal of 7 vibrations mine still didn't work but you could try they sent me a new one in the end x


Sent from my Samsung Galaxy smartphone.

[Susanlaing]

Ahhh bless you x


Sent from my Samsung Galaxy smartphone.

[Holford]

Only hadine 2 months.... But is a **ahem** nuusance

[Holford]

That's awful... Shouldn't have to deal with these things... Especially 3 in a year. If there is a fault then fitbit need to sort it out

[Susanlaing]

My 1st one lasted just over a year 2nd one 4 hrs they sent me another no messing and so far fingers crossed

[mhawley407]

my Charge 3 just buzzed and the display is visible now. It quit last night, and nothing I could do could bring it back. It was still collecting data and sending it to my iPhone, just not displaying it on the FItBit screen. Yet another mystery.

Moderator edit: personal info removed

[Holford]

😊

[Freda64]

Thanks it don't work

[Holford]

Thank you.

[CandyGaye]

It’s still not working for me. The green light on the back is lit and I’m getting notified, but I can’t read anything. I’ve held all the buttons down individually as well as in combinations. The screen remains black. Please help!

[Susanlaing]

I had the same after trying everything they ended sending me a new one there customer service were brilliant


Sent from my Samsung Galaxy smartphone.

[Oldtownlaura]

Hello - I bought a new Charge 3 in Feb 2020. I've had it for only a few weeks and have the exact blank screen issue described back in 2018. I would only have had the most recent Firmware update. I have tried unsuccessfully to restart it. It is fully charged. I am unable to change the face as someone else suggested. I get an error. Any advice?

[Freda64]

Call tech they can fix it or issue a new one should you still have a
warranty

[Susanlaing]

Hold the button for a total of 7 buzzes if that don't work get it sent back 

[Holford]

Thank you. Its back working again at the moment and customer service were
fab.

[Susanlaing]

Yeeeeyyyy 

[TD124]

I have tried the hard reset and cannot get my Fitbit screen to come back. What else can I do? 

[Karen508]

I have tried this and still have a blank screen. Does anyone else have another suggestion? Thanks

[Holford]

I recharged it as told, even though it was nearly fully charged. Then
disconnected abd held the button down for 8 seconds... After 2 attempts it
vibrated and came on again... Weird

[K5elleck]

I do not get a battery icon even though it is fully charged and vibrates when connected. I still have a blank screen.