Charge 3 - blank screen

[ThandiL]

My screen started jumping 2 days ago and then went completely blank yesterday. I hace tried reloading and changing the clock face but nothing works. The phone is otherwise responsive - so I can track it using the app on my phone, which is quite annoying.

[JenniShu]

I am having the same problem with the blank screen. I first tried to change the clock face, but the screen remains dark.  I have read and followed the suggestions in the forum - restart by holding the button for 8 seconds, restart with the 15 second hold,  . . . . The fitbit vibrates, my data still tracks on my phone, but the face remains dark.  Please help!

[SunsetRunner]

I'm having the same issue. My band is able to track my steps via app but the screen is blank. Please advis . I have also tried all the troubleshooting suggestions. My screen is still blan . 

[SunsetRunner]

My charge 3 has had three lines running through it for a while now, and now is fading and will probably eventually stop showing at all, from what I read here. Rebooting does nothing. Does this mean the display can't be fixed? This device is less than 2 years old. 

EDIT: how do I go about getting a ticket raised for this?

[NMcKinney3]

Quite frustrated with same experience. Restart advice followed without success and failure to charge at all. Less than 5 months old.

[EdsonFitbit]

Hi everybody. Thank you for visiting the Fitbit Community and for trying to resolve the display issue.

@jamie_946 @EssieKSC @Loretta3 @millsdl @Sepdodson @SunsetRunner, please confirm that you have tried changing the clock face of your Tracker by following these steps.

@Mlwalker @anniemul @Mad4design44 @milkyway303 @GetFit11 @SunsetRunner @NMcKinney3, I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

@Trmills @HRmonitor @JenniShu, I just sent this information to Customer Support. They will contact you on the next days. Please keep an eye on your inbox.

@Sstirling, on this case please follow our battery troubleshooting steps on this article.

@tgfish, please confirm that you've followed the troubleshooting steps mentioned above.

If you have any question, please let us k now.

[jamie_946]

Yes, I have tried to changed the clock face and everything suggested to date in the all the troubleshooting steps with no luck. 

[EssieKSC]

Hi. Yes I have tried to change the clock face. When I do the tracker vibrates but still does not show anything on the screen. I have tried to change the clock face a couple of times but the screen remains blank. 

[Sepdodson]

Hello,

changing the clock face didn’t immediately fix it. After a restart or two, it worked for about 5 min but is no longer turning on. The screen is staying blank.

[Trmills]

I finally got a reset that ended the blank display. It was at least 20 resets, but I now have a display. Thanks.

-Terry

Sent from my iPhone

[Starskrym]

My display no longer adjusted for brightness or time of day. When I got it I recall setting it to auto, but didn't like the illumination when I wore it to bed. I set it to low but it was hard to read during the day. Then the ability to adjust brightness was gone. Now it's just a blank, black screen. Still connects to my phone, so I guess it's working. Tried resetting but that didn't work. This is my second device. Disappointed with their obvious planned obsolescence. Why make things to last or support existing products, buy a new one.

[Starskrym]

Thank you, this solution worked

[Adiv24]

I have the same issue. Have attempted all suggestions without improvement. Please let us know the next step

[Adiv24]

Hi l, have attempted the reset and changing the clock fave but screen still black. No problems with syncing or charging however. 

[Mlwalker]

I also was on my second one and was told it’s out of warranty. Not a happy camper on a year and a half it died twice.

Sent from my iPhone

[millsdl]

I have changed clock faces several times. After each change I had the app sync with the Charge 3. After each failure I also tried and 8 second reset and a 15 second reset. I still have a blank display.

-Diana

Sent from my iPhone

[Mlwalker]

This was my second charge 3 in a year and a half. They said sorry warranty is up so no help. Very disappointed in fit bit .

[SunsetRunner]

All they did was give me a 25% discount on an older model since I was passed my warranty. Not happy at all. They can't fix it, I can't even get a replacement or a refurbished band. I have to come out of pocket for a new one. 

[Sepdodson]

I think the issue might be specific to my original screen? When it briefly worked earlier after changing screens, I changed it back and it went blank. That’s when I left the post above. However, since then, I’ve changed it (And restarted) and kept it changed and it’s still working.

It’s still a puzzle because I definitely prefer the original display than to this one but at least it’s working (for now),

[SunsetRunner]

Yes I tried that but it doesn't work. Can you please confirm how long the warranty period is? 

[Sepdodson]

And a few hours later my watch screen is blank again. It happened before I went to bed, came back on briefly with a restart, and then had been blank since I fell asleep until this morning.