Charge 3 - blank screen

[ThandiL]

My screen started jumping 2 days ago and then went completely blank yesterday. I hace tried reloading and changing the clock face but nothing works. The phone is otherwise responsive - so I can track it using the app on my phone, which is quite annoying.

[Lozabb]

I have the same issue have tried normal restart and the hard restart still nothing on the screen is synced to the app 

[Jayempee]

Steps 1 thru 7 have worked. thank you.

[Aboutz]

I have had my Charge 3 for 2 days now and the screen won't come on. This really sucks. I've read the troubleshooting steps and tried resetting and changing the clock face and its still blank. This is not off to a good start.  

[Pieter18CAB]

My Fitbit shows no screen at al.

In the App shows that it works already.

But no screen on the fitbit

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

@cammy85 @Lozabb @Pieter18CAB, I just sent this information to Customer Support to evaluate your case. Please keep an eye on your inbox on the next days. They will get in touch with you as soon as possible.

@Tinaroonie @Aboutz, I was informed by Customer Support that they are currently handling your case. They will let you know how to proceed.

@Jayempee, I'm glad to hear that you've resolved the issue with the display of your Charge 3. Thank you for letting us know.

If you have any question, please let us know.