Charge 3 - blank screen

[ThandiL]

My screen started jumping 2 days ago and then went completely blank yesterday. I hace tried reloading and changing the clock face but nothing works. The phone is otherwise responsive - so I can track it using the app on my phone, which is quite annoying.

[Starskrym]

My Charge 3 has been working properly since I did the reset yesterday. Of course, now I've jinxed myself. 

Sent from Yahoo Mail on Android

[Redhuntress]

Hi there i have done the long reset and still have a blank screen. Any more thoughts

Regards

[Babygrlsmom]

I'm having the same issue! I love my Fitbit and it feels weird not wearing it right now. I tried to reset it. My screen did not respond. My battery says medium charge and it's still charging. The reset did not work 

[SunsetRunner]

Update on the warranty for anyone interested, since I didn't get a reply here. So apparently it's 1 year, unless you're in the EEC (which I am) in which case it's two years. 

There is now absolutely no display at all - tried rebooting and changing clock face multiple times. I get a vibration but see nothing. It's still charging but is for all intents and purposes dead.

The problem that I see is that I bought this in person from Currys PC World and so have a paper receipt. Plus the link that says it will take you to where you can apply for a replacement via the warranty is a dead end.

Pretty sure this is the end of Fitbit for me. I've had the original charge (strap broke after a year and couldn't be replaced), Charge 2 (screen cracked; still working but likley soon to be out of support / won't be updated) and now this Charge 3. I won't be buying another Fitibit and have been looking up alternatives.

[Smithmom27]

I agree. Done and done. Apple Watch for me I guess I will miss the fb community but customer service has taken a nose dive , no thank you

Sent from my iPhone

[EdsonFitbit]

Hello everybody. Thanks for your responses.

@jamie_946 @Adiv24 @millsdl @SunsetRunner @Redhuntress @Babygrlsmom, to evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

For information about the Fitbit Warranty please visit this article.

@EssieKSC, I noticed that you've contacted Customer Support already. They will do their best to provide assistance to your case as soon as possible.

@Sepdodson @Trmills @Starskrym, thank you for letting us know that you've resolved the issue with the display of your Fitbit Charge 3.

@Mlwalker @SunsetRunner @Smithmom27, thank you for your feedback. Our team is constantly working to improve our products and services.

Please let us know if you have any question.

[Candy_cornish]

I have had same issue and tried these steps without fixing.  Please advise as my device is not even a year old 

[HRmonitor]

This is amend my comments from 6-17-2020.

Customer service did contact me through email.  After answering a few questions and their review of my post, they have offered me a replacement Charge 3 or a discount on another Fitbit item.  I selected the Charge 3 replacement.  I am surprised I was given this offer since technically I purchased the item on 6/11/2019 and thought I was SOL.  Thank goodness they seem to understand that the self-isolation is vital for the survival of many of us and that mailing the item in when the problem first occurred was not possible..They are not requiring me to ship to defective unit in!

Hope the rest of you do find success in getting your Fitbit issues resolved.

[EdsonFitbit]

Welcome to the Fitbit Community @Candy_cornish.

I regret to hear that you are having difficulties with the display of your Fitbit Charge 3.

I noticed that our team is providing assistance to you via email. Thank you for your patience while dealing with this situation.

@HRmonitor, thank you for letting us know that your experience with Customer Support was great. Your comments are very appreciated.

If you have any question, please don't hesitate to contact us back.

[Toya0604]

I am also having the same issues as mentioned and have tried the resetting process and it hasn't worked. What can I do now?

[HRmonitor]

Follow the list of actions mentioned by the Fitbit monitor...
change the face type....then reset, do this several times. It may work, it
may not.

I gave it multiple attempts....somewhere along the line of 20 or more.

Read through the posts from the moderator....they outline further steps to
try.

Good luck

[Sjw1003]

This has happened to me have tried resetting numerous times over the last three days. Have left it on charge over night and tried again still nothing. Have tried changing clock face nothing! Can still sync to phone just can’t see the information on the screen so having to wear an old school watch as well. Very close to changing brands which is a shame as been with Fitbit for five years. 

[Babygrlsmom]

I'm taking a chance and upgraded to a Charge 4 because I was no longer within my warranty period. So tired of this. If this one goes I will be following behind you and switching brands. Nothing wrong with giving Apple or Samsung a try for the money I put out .

[Msh30]

I have the same problem,  tried all the advice nothing works. My Fitbit started going wrong just after the years warranty ran out. I only bought it last April.  

[Dotrese315]

My Fitbit started the blank screen last night. I also did the reset, but only got a few vibrations, still a blank screen. Please add me to the long list of customers with the same problem waiting to hear back with more details. I’ve had my Fitbit for 1 1/2 years. It still tracks everything through my app, but I don’t like not having a screen. Please help!!

[Candy_cornish]

I contacted Fitbit directly and since mine was u dear warranty they are sending a new one.

Sent from my iPad

[Dotrese315]

That’s great to hear.
How long is the warranty for??
Dotrese315

Sent from Mail for Windows 10

[EdsonFitbit]

Hello everybody. Thanks for visiting the Fitbit Community.

@Toya0604 @Sjw1003 @Dotrese315 , I noticed that you've been in touch with Customer Support. I'm pretty sure they will help you out as soon as possible.

@HRmonitor, thanks for your comments.

@Babygrlsmom, thank you for giving a try to the Fitbit Charge 4. Your feedback is highly appreciated.

@Msh30, I just created a case with Customer Support. Please check your inbox on the next days. They will let you know to proceed.

@Candy_cornish, thank you for letting us know that a replacement is on the road. Your patience while dealing with this situation is very appreciated.

Please let us know if you have any question.

[cammy85]

Mine is different. I just bought a new Android tablet and have nothing but trouble with it. I've tried removing it from my iPad and tried to pair with the tablet. It doesn't show up in Bluetooth afterwards, despite showing as successful. I've tried going back and forth a few times and now while i get the clock, all the icons for steps and heart rate etc. just show dashes. Very frustrating and now it appears to be stuck that way. 😞

[Tinaroonie]

I too am having the blank screen issue with my Charge 3. I was having charging issues in the last week or so with it, where the battery would drain really fast, so it didn’t even last a whole day. But recently it was better again. And tonight it gave me a blank screen. I attempted to reset it as told here, and it doesn’t work. Can someone contact me about this? It seems to be a common problem.