Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[HappyBlonde1]

Sorry, guess my wording was inaccurate.  I have restarted my Fitbit multiple times already (I said reset in my post). Just for the fun of it, followed the instructions on your link (again) and.... the line is still there! So, now what? 

[AlejandraFitbit]

Thanks for getting back guys.

@briebrie, I am sorry to hear about your frustration. Have the instructions provided worked?

@Julespeeeg and @HappyBlonde1, since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I will catch you later. 

[Tooliegirl]

I have restarted my fitbit Charge 3 several times, but the number of black horizontal lines just keeps multiplying. I started with just one, but now have 4, of varying widths.

I received my fitbit Charge 3 on May 13, 2019, so it is less than a month old. Is it defective and do I need to return it?

[Tooliegirl]

Since I have the same problem, and have restarted several times, should I just fast forward to customer support?

[Charlac33]

I recommend contacting FitBit support right away. I used their Twitter DM and was helped within 24 hours. 

[Tooliegirl]

Thanks - yes, I went on the chat function on the website and they were very helpful.

[SunsetRunner]

Return it. Support cannot fix it. 

[SunsetRunner]

My Charge 3 started developing black lines last week. I tried the restart 3x but this just made the issue worse. I have even more lines. Please advise. 

[SunsetRunner]

Fitbit is unable to fix this.  This is an issue with the Charge 3.   I suggest you return it and get a refund. 

[SunsetRunner]

Thank you for your response. I contacted support and they are sending me a
new one.

[strongbecky]

the recommended solution to reset the fitbit charge 3 did not work in my case. 

[SunsetRunner]

Fitbit's recommended solution never works.  The Charge 3 is flawed and should be pulled from the market until Fitbit really fixes the errors.  Until then, Fitbit is doing an injustice to its brand and its customers.

[AndreaFitbit]

Hello everyone! I´ll be glad to continue assisting you with your Charge 3 black line on display inquiry. 

@Tooliegirl, thank you for restarting your device before contacting us. I got in touch with our support team and they told me that they have already assisted you. 

@Charlac33, thank you for sharing your advise with us and I´m glad that they helped you.

@SunsetRunner, I appreciate your comments. Fitbit team works to improve our products and services.

@SunsetRunner, thank you for troubleshooting this issue and I´m glad to hear that you´re receiving a replacement. 

@strongbecky, I´m sorry to hear restarting your device didn´t work for you. Have you tried changing device´s clock face?

I´ll be here if you have questions. 

[AnaSantiago]

Hi Andrea,

My Fitbit Charge 3 is showing display dead lines too. I've tried restart multiple times and also changed the clock face more than once. The dead lines are still there, getting worse as time passes.

Also, I notice that frequently it counts steps while I'm not walking. Frequently I'm just driving, and it vibrate saying I've completed 250 steps in 1 hour, or my target daily active hours or my target daily steps! What a fault, when I'm just driving!!

I'm going to contact support to get a refund, as this seems to be a common problem Fitbit is not being able to solve till now. Is very sad, I really liked this activity monitor and Fitbit app.

Thanks

[AndreaFitbit]

Welcome to the Fitbit Community @AnaSantiago. I'll be glad to assist you with your Charge 3 display inquiry. Thank you for troubleshooting this issue before contacting us and for all your comments about device's accuracy.

On bumpy roads or in a car with a stiff transmission your device may add some steps. For most customers, the number of extra steps added when driving isn’t significant when compared to your overall stats. If you want to remove the steps from your daily total, manually log the driving activity for the time you were in a vehicle. For more information see How do I edit or delete Fitbit data and activities?

I recommend restarting your device. You can check the Return Policy. 

Please let me know if you need further assistance. 

[ZenthereArt]

I noticed mine has the same issue today.  I just got this charge 3 a week ago so I'm really disappointed I'm already having issues with it.  I had my Blaze for years without any problems before the battery finally started to crap out.

I restarted it a couple of times without any success.

[AndreaFitbit]

Welcome to the forums @ZenthereArt. I'll be happy to assist you with your Charge 3 display inquiry. I totally understand how you feel and thank you for letting us know that you restarted it a couple of times without success.

Could you please try changing your device's clock face.

Please let me know how it goes.

[jkraj]

I too have 2 dead lines in my charge 3. I tried the restart steps mentioned but no luck. Still the lines are there.

[AndreaFitbit]

Welcome to the Fitbit Community @jkraj, I´ll be happy to assist you with your Charge 3 inquiry. Thank you for trying the restart steps mentioned. 

Have you already tried changing your device clock face?

I´ll be waiting for your response. 

[jkraj]

@AndreaFitbit  I changed the clock face but it doesn't help. Still same issue.