Charge 3 display corrupted

[tshelto8]

There are two lines across the top of the screen on my Fitbit Charge 3.  I rebooted the device, but that didn't fix the problem.  I've only had it for two weeks.

Moderator edit: subject for clarity

[Renata13]

How did u fix it??

[KCDChrge3]

I ended up chatting with Fitbit support. They had me try the fix while we connected and after it didn't work out they sent me a replacement. 

[brucefit89]

The fix worked quite well for me and it’s good to know they will replace. Thanks

Sent from Mail for Windows 10

[SunsetRunner]

Good morning! I too am having this issue with my Fitbit display missing lines. I tried the suggested reset several times with no change to the display. I've only had it since February.

Please help!

[Renata13]

I called the support number and got a new one sent to me!!!!

Sent from my iPhone

[jedavids]

Mine is not working anymore either.  The functions are recording but no display.  Tried the long reset and did not work at all.  None of the solutions I have read here seem to work.

Jean

[Renata13]

Jean call the support nr. They might go to steps with you again but if it’s not solving the problem you get a new one!!! My new one workes totally perfect from the start and still does!!!

Sent from my iPhone

[Shezza1203]

Mine has lines across, tried solution many times - rubbish for such an expensive piece of technology! I wish I’d listened and gone with apple now 🙁🙁

[Renata13]

They will replace it for you with no hassle!!! Make sure you keep everything !!! You will be sent “just” the “square” “watch...

Sent from my iPhone

[Etirzen]

I have a replacement Charge 3 after this happened to me once and now it's happening again.  The replacement was a used unit (there were messages to someone else stored on it).  I've tried the hard reset four days in a row to no avail.  Now what?

[richardLori]

Sad to report that my 2 month old Charge 3 has the same problem.  Display control software could be. corrupted but there is a better chance that the display LCD's or the driver is failing.  Quality control is a must and high failure rates result when this step is skipped.

[Squidgy43]

Does not work 

[MCMMA]

I have had the Charge 3 for a little over 1 month. Now the bottom half of the touchscreen does not work. you cannot scroll upwards and on the menu screens you can not choose the bottom icons (i.e. relax, alarms). With a full charge, I have tried all of the suggestions online, including resetting by holding the side button for 15 seconds while plugged into the charger. Any other suggestions?

[DSunrise]

Didn't work.

[DSunrise]

Contact Customer service. It should still be under warranty.

[KCDChrge3]

I received my replacement Charge 3 in July 2019. By the beginning of this year (8-9 months later) the problem began again. The fixes did not work, and when I contacted customer support, I was told that the policy is to go by the warranty date of the initial purchase, therefore I did not qualify for a second replacement. They did offer a 30% discount on purchase of a new Fitbit device. I now sport a Garmin Vivosmart 4.

Fitbit needs to improve their quality control!

[RudiZhou]

Hi, my charge 3 screen is corrupted as well just now, I've tried the suggested solution several times, but didn't work. Are there any other solution? Please help

[SDERDAU]

I feel the same way as you.... the display on my screen doesn't work property but also swiping the screen from to the left or whatever doesn't work either.  I Have the Charger 3 ,, Was thinking of going for the Charger 4 but now I'm thinking of trying Garmin or something.  .    

[DeborahAnne]

Earlier today I noticed my Charge 3 face was corrupted; displaying an unidentified pixilated picture.  I saw some advice to charge it and hold down the button.  I did that and the screen is now black, no matter what I do.

[JA9YVR]

This just started happening to me as well after completing the new update. My watch is about a month out of warranty, so not eligible for replacement. It sux as this issue seems to be widespread and more of a product defect.

Has anyone come accross any solutions that might work to reset the screen?