Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[Dolphin56]

It is a fairly common problem that they didn't seem interested in fixing.
Hopefully the 4 is better.

[Charlac33]

I think it is one year from purchase date. I used an email purchase receipt. This fault happened 6 months after I got the charge3. I used twitter to connect with support. They replaced the device with only a few tests. It has been just over 1 year since new or reconditioned dongle. No problems so far. I know that may just be dumb luck. I really love my Fitbit! My partner has the VERSA. I love doing challenges and the step tracking. If this breaks, I will probably go to Garmin. 

[Muledriver2]

Mine is nearly gone too. Mine came thru an employee health committee
program, so no big loss to me except I actually track my progress thru the
day. With Covid business going on, I decided to buy a heavy duty watch
that my work wouldn’t destroy. The 2 fitbits I have had never really stood
up to work in the shop. I do bus maintenance. I ordered something from ZE
watch. Wouldn’t you know the **ahem** thing is held up by Covid?
So hopefully this will be a better device when it finally gets here.
Dave

[CopCar911]

Good to hear your doing well with the Fitbit !!
I too love mine. But 3 units in 17months has me wondering if I should continuing when this one poops out completley


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[CopCar911]

Yeah, maybe but alas their offer didnt include a discount on the new model, just for any other product!!

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[CopCar911]

I hear ya !!


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[TimBitFit]

Thank you for the info!

Sent from my Sender

[Dolphin56]

I didn't stick with the C3 past the first unit . I downsized to a less
expensive unit in case it went bad too. If it does, I'm done with the brand.

[SunsetRunner]

3 units in 17 months.... you have a lot more patience than I do. Two was plenty for me.

I can’t see my display most of the time but it does register on my iPhone so I can get summarized data daily.

I would never buy another.

Cheers and stay safe!

[KatieD1984]

Mine was doing the exact same thing except it’s now not syncing to my app and is 3 days behind and the wrong time. I’ve tried resetting multiple times and it hasn’t works. Also got lines across screen. Any other ideas? 

[TimBitFit]

Who/how did you reach out to contact and report the problem to?

[Dolphin56]

I contacted Fitbit customer service.

[CopCar911]

I contacted Customer service each time & got great help replacing my 2 previous Charge 3 units, but Alex the 3rd that is starting to fail hassd's no warranty of it's own!!

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[CanadianAusie]

I have several dead black lines across my screen but this has happened to every FitBit I've ever had. I've had mine replaced a couple of times. It must be a fault with FitBit  and perhaps should be looked at. While I love the slim line style, it might be worth looking at a different brand.... sadly 😞

[Bolton0392]

I had several horizontal lines appear on my screen around a month after getting the device. This developed into several vertical lines the the screen jumping and glitching. Last night , 6 months after purchase, I lost the whole screen entirely and cannot see anything. 

I have tried the reboot process which has done nothing as the screen is not working. The Fitbit is still doing something as it still vibrates on touching the side button. 

I have tried emailing, live chatting and ringing Fitbit support but not having any luck. 

This is the third Fitbit device I have had that has developed some sort of fault or defect. I'm getting really dissapointed with the quality of the products, which is such a shame because I did really like it as a product and brand 😞 

[yvonnehl]

HI 

both time i have had problems with mine I have found twitter the best way to get a  response from   Fitbit  they have currently opened my case but said because of the Covid Situation it may take more than 7 days to get back to me . Today I got an apple watch for my birthday and quite honestly I  am pleased although I liked my Fitbit I could do without going through this every few months  why have they not looked for a solution . My apple watch is Seris 3 and only works out at £20 more than a nrew Fitbit and worth it 

[Dolphin56]

I went down a model line and so far so good. If this one has trouble
though, it will be my last Fitbit

[Xraymike]

Hello,

I have got the dead pixels on my charge 3 and followed the troubleshooting and the lines are still there. The Fitbit is less than a year old as got it brand new in August last year

[Dolphin56]

You will have to contact customer service, and they will help with a
replacement

[paisita]

Alejandra this did not work me and my Fitbit is no older than a year, what can be done? It now won"t sync