Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[webbe202]

Mine is 7months old receive my Fitbit3 for Christmas. It started with one line in April, the reset worked which lasted about a month. Then three lines reset worked lasted about another month..still could see display. A lot was going on, now I can't see the display...yes I tried the reset. Would attach picture to this post but unsure how...also have read that it could be sent back...can't findout where...

I am not a swimmer.

[Dolphin56]

I don't know that the company will take it back to repair, especially now
that it's owned by Google. Usually they replace it with a different unit,
probably a refurbished one if it is still in warranty. Otherwise they may
offer a discount on a different unit. You will have to contact customer
service to see what your options are.

[webbe202]

How do I get in contact with Customer Service? I would be happy to get discount...just a bit annoyed. HR and Charge lasted longer than this one...

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[SunsetRunner]

Contact FitBit customer service directly. Google if necessary.... good luck!

Best Regards,

[SunsetRunner]

Under warranty you can ask for a new replacement not a refurbished one!

I think google will only improve support 🙏

Best

[Dolphin56]

I got the information from the Fitbit website. Scroll down to the product
help link and then click on the get support tab. Good luck!

[julie5959]

Hi Webbe202

get intouch through fitbit contact  start a live chat.....good luck

[julie5959]

go to fitbit main page near the logo it says help click on it and you will see lets talk use that

[Rachbeme78]

Hello. I've tried the restart and my screen seems to be getting worse instead of better. It's less than a year old. Here's a pic of my screen . There was a while that it would be a straight black screen and then a few hours later of no where it would start displaying again. When I'm outside and try to use it, the screen is very faint and I have it set on the brightest setting. Please help! Thanx.! 

 

[Alishascannell]

Im having the same problems. Only have fitbit since May and twice I've restarted it and changed clock face. Same problem now again this evening. A black screen. Not good enough after only 3 months. 

NNot finding it easy to get help here either as I'm not on twitter. 

Moderator edit: format

[Rachbeme78]

Hello ! I have several black lines across my fitbit. They keep getting worse. Some days I have just a black screen and then later on it will start showing the screen. How do I start the process to get a replacement? I attached a picture of my current screen. 

 

[webbe202]

Call customer service. They will have you "reset" while in the phone. They will give you a choice of new charge3 or 50%off another model(charge 4 not included)

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[Dolphin56]

You will have to contact customer service. Since it is in warranty, they
should replace it. I don't know if they will give you new, or refurbished.
Try to press for new because several of the refurbs have done the same
thing. Good luck

[webbe202]

I have and have one on the way!

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[Rachbeme78]

Thanks. Tried finding the customer service, what is it?

[Dolphin56]

If you go to the website you need to scroll down to the bottom and click on
product help

[Rachbeme78]

They are going to email me with a form to complete and either get a new one
or discount towards the charge 4.

[webbe202]

Customer Service number for those who need it....
+1-877-623-4997
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[Dolphin56]

Different, but congratulations! Not sure how much I would trust another
charge, but go with what will best suit you.

[webbe202]

I got a different model...

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