Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[Rachbeme78]

Going to try it again. If it happens again, then I'll get a different one.

[Dolphin56]

I wish you good luck

[rikets]

Good on the company for replacing it.

One wonders how good a replacement would be, as I haven't read anywhere that the company has corrected the issue.

Recall?

[Dolphin56]

Not likely unfortunately

[Abhiram001]

I tried this method but it did not resolve the problem of the black lines. The black lines increase day by day on my Fitbit charge 3.

[Kimmie2575]

It will continue to do so until eventually the whole screen goes black.  I've had 5 of them and the same thing keeps happening.  My latest one which I only got in March is getting worse and worse every day.  I will definitely never get another Charge but I'm seriously considering getting away from Fitbit altogether.  It's just not worth the aggravation anymore.   

[SunsetRunner]

If it’s under warranty ask for replacement. There is a serious problem with components. It will not get better.

[Abhiram001]

How to ask them for replacement, got it in US but I am in India.

[Dolphin56]

Sorry to hear another someone having the same problem. You will have to
contact customer service, and find out if they will replace (in warranty)
or perhaps offer a discount on a new one. Good luck.

[Dolphin56]

You would have to try chatting on the website. If that doesn't work, perhaps someone you know Stateside could try to help with it. I think there may even be a place to email on the website. Those are my best suggestions. Good luck

[GJGarfield]

This didn’t work for me

[webbe202]

See previous messages...I gave the number for customer service.😁

Sent from Yahoo Mail on Android

[dadsafrantic]

mine is out of warranty.  they game me a limited time coupon for 25% off.  i haven't had a fb product that was a problem.  do i want another one?

[Alicia0106]

 

Mine is doing this as well in two places. Restarting did not help I have also developed a small “burn” on my arm, I don’t know if the two things are related or not

[Alicia0106]

Spoiler

The restart did not fix mine

[GinnyRo]

My partner and I both got small burns under the charge 3 display on our
wrists.. it only happened once around the same time.. very weird.. he still
Has his mine died and I got a charge 4 with an extended warranty. Will see.
Sometimes I do feel a slight heat on my wrist under the display though.
--

Moderator edit: personal info removed

[PinkTaz]

Hi there,

I’m having the same issue with a Charge 3 I bought in January has the same issue. The restart hasn’t worked. 

Please can you advise, @AlejandraFitbit ?

Thanks,

Taz

x

 

[Dolphin56]

I see a chat with customer service in your future. They may offer a
replacement, it offer a discount on a new one. Good luck

[AD17x]

Thanks! I've already purchased an Apple Watch.

--

Moderator edit: personal info removed

[hiigami]

Hi.

I just tried that solution, but it didn't work.

I also tried to reset it to factory settings, but still the same.

I also tried contacting by live chat, but with no luck.

And could not upload the image of my device, it says that I don't have permission to upload images.

Regards