Charge 3 display corrupted

[Za3hwilson]

I have barely had my Fitbit 3 a month, and there is a black line going down the center of the screen. Anyone know what to do about this?

Moderator edit: subject for clarity

[Skyeprince]

Just under a year I had the recipe it had a years guarantee

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[Skyeprince]

No took it back to currys I had the recipe

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[Tracy180473]

I got a new one. Six months

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[ShariFortueller]

Ok, thank you!

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[Skyeprince]

Your welcome

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[ShariFortueller]

Than you!

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[JB_63]

Having the same issue with my Charge 3 HR, tough not as severe as others, still bothersome though. I tried the instructions given at the beginning of this thread, but to no avail. I've owned the original HR, and version 2, and everyone else at home wears a fitbit ... though the Charge is the only one showing such issue. Manufacturing defect possibly?

[Tracy180473]

Yes I would get straight into them and get replaced if still under warranty 😀

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[kayesuff]

I went to the store where I purchased and it was replaced immediately.
Certainly beats trying to get anywhere with online purchases!

[Soph-19]

Hi, I also have the same issue. Have tried all suggestions but issue remains. I’ve had Fitbits previously and have had no issue. I would like to remain a fitbit user, but am now considering switching to Garmin if this cannot be resolved. Please advise. Thanks. 

[Tracy180473]

You need to contact Fitbit and return it

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[Soph-19]

Thanks but how do I return it? I tried emailing support but got an auto
response back saying queries are only answered via the forums 😢
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Moderator edit: personal info removed

[ShariFortueller]

Hello, I’ve had previous devices too and I use it in the pool. Fitbit has been good about replacing a device or giving me a new on at 30% off. I don’t know anything about Garmin and I like Fitbit challenges with friends.

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[Khnichols05]

I tried to do these instructions but it wouldn’t turn off. Can’t see the screen.

[Mamalita1956]

Tried this and ot didn't work. Mine seems to have dimmed agter doing a fitbit update that tok 30 minutes 4 or 5 days ago. Bummer.

[Tracy180473]

If it’s under warranty contact for Fitbit directly abs they will replace it

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[Viv80]

What happens when you have already tried restarting it and still doesn’t work.

[AlvaroFitbit]

@Viv80 It's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Charge 3 and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with the team to find a solution.

Let me know how it goes.

[Lehallr]

Good morning, I had to buy a charge 4 because they couldn't fix the charge
3.i had it less than a month before that quit working.i sent it back & it
was received on 10/30. Since I've had no response. I've contacted customer
service twice with the tracking# to see if a new one has been sent with no
response either time. Can you assist. I'm getting super frustrated. I have
a brand new $100 fitbit that I've never used & can't seem to get it
replaced.

[indmnd]

Hello, I too have been receiving the issue with display and have been living with it for some time before I have attempting resolution reboots which initially resolved it but the time between it coming back continued to be shorter. Now it will not go away. What can be done to resolve? Thanks in advance for your response.