Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[SunsetRunner]

Try to get a replacement ASAP! If under warranty you may have a chance to replace or exchange.

There’s no fix.

[CopCar911]

You're SOL unless it's still under the 1 year warranty !!
Customers service will replace it !!
If older than 1 year you'll have to spend more $$ to get another product with maybe a discount !!
Seems like a scheme to drain your bank account rather than stand behind their products !!


Sent from Xfinity Connect Application

[Kimmie2575]

Totally agree with you!  I've been through more times than I can count.  They don't care that they have a piece of crap product.  

[Steph808]

I just spoke with someone who offered me a 35% discount. I tried to ask if there is anything more that can be done, but they said no. I had my first Fitbit for more than 4 years. The one that I have currently lasted 13 months. I am hesitant about purchasing another Fitbit product if it will only last another year.

[SunsetRunner]

The discounts offered aren’t so wonderful to make you want to purchase another device that more than likely won’t stand up for any length of time. Plus, you can get a 20% coupon any day of the week to purchase an item at Bed Bath & Beyond. As much as I’ve enjoyed it and the collection of fun bands I’ve assembled, I’m entertaining the idea of just switching to an Apple Watch. Anyone here have experience with that as an alternate?

[SunsetRunner]

Sad reality! 😭

[Dolphin56]

They are enough of an investment to reasonably expect them to last a while. After my charge 3 crapped out I tried the less expensive inspire line. I was fun-why of making the same investment that could also go bad. Had good luck until yesterday. If I can't resolve the problem, I'm not sure I will bother with another tracker of any sort. I switched brands to try Fitbit, and not sure I want to try a third time

[Daimaxboyce]

Put your Fitbit in the charger and press the side button for 8 seconds when you see the smile . It should reboot your Fitbit charge 3 and Smile again , you can go to the settings and adjust brightness from Dim to Bright . 
sorted mine out in about 2 minutes 
There is a video on YouTube to watch . 
Search for : charge 3 Fitbit screen Dim 

[Kal19]

I have the same issue with several horizontal dead lines and the time is not longer properly legible. My fitbit charge 3 was replaced for other issues so this is the only I got about a year ago from fitbit to replace the other one. 

[Fittobetiedup]

Nothing works!

Moderator Edit: All-caps

[SunsetRunner]

Sorry to hear about that. Not surprised though. 😞

[Dolphin56]

Probably not. Give it last rites and see what you can get from customer
service. Sorry and good luck

[vidhyasree]

Please keep me informed as well... I tired the restart and it worked once, then display goes in responsive and when you restart you get the lines and changing clock faces also did not help 

[handiman]

Hi!

I have multiple Black lines on my charge 3 display. Tried resetting several times but no joy. Any suggestions or recommendations?
Any luck if I bring back to fitbit? Have it for awhile but not used much.

thanks.

[Peglaws]

No help for me - the blacked-out horizontal lines remain after a reboot. The number of faulty lines seems to be increasing

[Peglaws]

What did they have you do to fix your Fitbit?

[ESStutts]

I'm having a similar problem with my Charge 3.  I got it for Christmas 2019 and it looks like it's on the way out.  There are multiple black lines across the display.  I've tried restarting it multiple times without any success.  I've never had it in water so that isn't the issue.

[M-J-J]

I have the same problem, black lines across the display and not holding a charge at all. Tried hard reset and still the same. Surely they should last longer than 18 months ?!! 😡 any advice other than bin it ?? 

[Dolphin56]

It seems fairly common that they won't last much longer than a year, if
that. All you can do is contact CS and perhaps they will offer a discount
on a new one. I went down a line instead of up. I wasn't about to pay more
if another unit was going to have issues as well

[Kal19]

I just gave up and am thinking about other brands. I have been loyal to Fitbit for many years, but the charge3 gave me so many issues and they weren’t super helpful when I reached out multiple times, so I don’t think it’s worth it for me to invest in another one.