Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[Kody1966]

if you cared, you’d make the effort yourself. 

[xenaFB]

My display looks like that, it has become worse and is impossible to read unless I am in the dark. 
A replacement is on the way.
This is very discouraging because I see the original post was written in Jan. 13 2019 and I purchased my fitbit Jan. 2020.  A whole year has passed, minus the time between manufacture date and purchase......yet this issue persists. I hope my replacement fitbit doesn't develop this problem. 
I take very good care of this fitbit. It is protected under my sleeve at work and I purchased a screen protector off amazon. My charge 2 developed a crack in the screen for some reason and I suspect moisture may have entered the crack. I am trying to prevent the same issue with my charge 3. 
All was well until the white/screen grey appeared!!

[CaroleRagdoll]

Not sure what you mean? I care ...,
I have contacted Fitbit and my problem has been resolved. I would advise everyone with a fitbit problem to the same. 

[vrenkas]

This still has not worked for me a smile face pops up but still it shows gray stripes in the background

[Citykid2]

You can not fix it. Call customer service and speak to a real person. If
purchased less than 1-year it will be replaced. Good luck--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[hjm.s]

Same issue here. I’ve been using various Fitbit products for years, however, I won’t be purchasing another. There is no reason this should still be happening to users when the issue has been known about for so long! Sorry Fitbit, but like others have done, it’s time to move on, and it’s not us... it’s you. 

[WilsonFitbit]

Hello everyone. @hjm.s, welcome to the community forums! 

Thank you very much for taking the time to provide your feedback! If you've followed the suggested troubleshooting steps, I believe the best way is to contact our Support Team. You can reach out to them through chat or over the phone. Click here to get connected. Please explain the situation and the troubleshooting steps you've followed, this way our team can help you from there. 

On a side note, thank you for taking the time to provide your feedback! Our team is always working to enhance your experience and your feedback is a big part of that process. Definitely it works to continue working on improvements to our products and services. 

See you around.

[hjm.s]

Thanks for taking the time to respond, however, I have already followed all of the steps with zero results and been in touch with support. Unfortunately, the process is not helpful enough, in my opinion, so I’m throwing in the Fitbit towel. I will happily return if the product issues are actually addressed. 

[WilsonFitbit]

@hjm.s, thank you very much for your reply! 

I'm very sorry for the inconvenience and thanks for your feedback! Our Support Team also confirmed that you reached out to them and they sent you an email to the email address associated with your case, but they are still waiting for your reply. If you didn't receive that email in your inbox, please make sure to check your spam/junk/deleted folders and reply back with the information they are requesting.

If you're unable to find it, you can contact our Support Team one more time through chat or over the phone and explain that you already have a case number. 

See you around. 

[Morticia18042]

Many are getting replacements or a 50% discount.  Mine was only 35% discount, which isn't much when you're talking replacing a $100+ item.

[WilsonFitbit]

Hello @Morticia18042, welcome to the community forums! 

Thank you very much for your feedback! Please note that our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Probably your device is out of the warranty period, therefore is not eligible for options within warranty. Thanks for your understanding! 

See you around. 

[TrinyR]

Hi, I am having the same problem with my Charge 3, the screen is grey with vertical stripes. Have tried to do the long restart, rebooting and changing the clock face and nothing has worked so far. Any ideas what else can I try? Thanks 😊

[Citykid2]

If less than 1 year old, call Customer Service and talk to a real person.
Tell them what you did and they most likely will give you a new one.--
Jim Stiles
Retired Surfer
Sent via my iPad Pro 12.9

[WilsonFitbit]

Hello @TrinyR. Welcome to the community forums! @Citykid2 It's great to see you around and thanks for your input!

As mentioned by @Citykid2, if none of the troubleshooting steps suggested in this thread have helped, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected.

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[CaroleRagdoll]

Hi all

I contacted fitbit and was offered a new same version for free as mine was still under warranty, or a newer or other midel for 50% cheaper.

I took the charge 4 but as of today the strap is broken so.... back to fitbit haha

regards Carole 

[TrinyR]

Thanks for your response Wilson, will do.

Regards,

Triny

[WilsonFitbit]

 @CaroleRagdoll, @TrinyR Thanks for your response. 

@CaroleRagdoll I appreciate the detailed information and thanks for contacting our Support Team regarding the Charge 3. Seems that you have tried to contact them one more time for the inconvenience with the Charge 4 wristband but this was unsuccessful. In this case I recommend contacting them through chat or over the phone and you can click here to get connected. 

@TrinyR It was a pleasure to help and I hope you can get back on track soon. 

See you around. 

[CaroleRagdoll]

Hi thanks for the tip!
Normally I email fitbit support and get speedy response and results but this time I received mail that support was unavailable via the mail even though the supporter asked me to mail details ?!?
I used your tip and now the problem is resolved.
Thanks again Carole

Verstuurd vanaf mijn iPhone

[WilsonFitbit]

@CaroleRagdoll Thanks for your reply. 

I'm sorry for the experience and thanks for your feedback. In case you still need further assistance and you can't get back to our Support Team via email, I recommend starting a chat or contact them over the phone. Click here to get connected. 

On a side note, I'm glad to hear that the tip helped. 

See you around. 

[Amerz81]

I have no faith in the support team. I sent mine back to y'all in December and nobody can answer where it is or when I'll receive a replacement or refund. I will never purchase from this company again. This was very crooked and shady practices.  And yes, mine was still under warranty