Charge 3 display not working

[Gizmo_Bobo]

 Fitbit Charge 3 display not working, why? It was at 95 % charge

Moderator edit: subject for clarity

[Lcabantoy]

I didn't even think of this! Definitely will try! The agitating thing is, i also have an alta that i stopped using when i got the charge 3, so i figured I'd fire that back up. Well, it will take a charge but won't do anything else! It's so frustrating that they both crapped out just over years use.

[Em4p]

I've tried all recommendations....it reverts to the 'screen wake -notifications' but there is no backlighting so can hardly read the message. I did download the update to see if this would fix the problem but no joy.

[ADF123]

Thank you! This also affects me. Everything about my Fitbit works except the display. It is updating steps, etc. I tried the restart mentioned by Steve, and also tried choosing a new clock face. Neither affected the display. Nothing comes on, even when it is plugged into the charger. It worked fine until Friday of last week, and then just stopped working (the display part) in the middle of the day on Saturday. Nothing happened to it that might have damaged the display, so I have no idea what the issue is.

[odhiambo]

How about you leave the tracker without charging till it drains out
completely? Then charge and see.
I did that, but it did solve the problem I had of the tracker screen
flickering incessantly, but then the screen started developing white lines
so now I can barely see anything. I gave up on it, planning to buy another
one.

--
Best regards,

Moderator edit: personal info removed

[Emsnan]

Fit bit need to get this sorted and soon,. Far too many people have had nothing but problems with the Fitbit charge 3 device, to be fair I wouldn’t recommend it. Yes it’s replaced but for how long, you shouldn’t have to have your purchase replaced 2,3,4 plus times within the first year of owning it. I paid about £165 and expected it to last a few years at least, I’ve a mobile phone I paid £40 that’s lasted 15 years not that I still use it but it works with no problems when switched on..

[Em4p]

Just as an update.....the postal service in Bulgaria refuse to send this device to Netherlands to the repair centre. To go to a carrier who will, is going to cost about half way to a new device....and it's under warranty...Happy Tuesday.....too many users have reported the same faults. It needs escalating to the developers and senior management. Just my pennyworth.....

[Mekajo]

I can barely see my screen and have tried hard restart & changed clock faces with no improvement. It almost as if some lights (lines in the display) are no longer being lit. Please help. 

[Natalijane]

Hi, this has just happened to my charge 3 this morning. Have you had any help from fitbit on what to do or what they can do? 

Thanks 

[Emsnan]

Contact the help team on here they will guide you to either a reset or send a new device. Many of us on on our 3rd or 4th device now 🤬, development team need to get it sorted ...

[GaryMel]

My display has quit working too, have had several problems with it over the past few weeks and now all I have is a black screen. have done all the reset options and nothing works.

Seems Fitbit were all helpful when this problem started but now have gotten so overwhelmed with so many people having the same issue that they just decided to hide and be quiet and hope that we all go away.

Moderator edit: merged reply

[Vic_toria7]

Hi there! I am having the same problem as everyone above... but nothing has helped... my Fitbit screen is still black. I’ve tried the restart and clock face change several times now on my charge 3. It seems the Fitbit is still tracking my steps and syncing with my phone, but the screen is totally black. 
Also, I have been noticing that my screen brightness has been fading up to this point. The brightness was fading so gradually that I didn’t really notice until very recently, and then today it totally blacked out. I don’t know if this may indicate a different problem? Would appreciate help from the FitBit team- I have loved my Fitbit up until now. 

[Brigie63]

Yes, being totally ignored

[Lans23]

Hi there,

I’ve done the things suggested. Hard restart for 8 seconds, hard restart for 15 seconds, & changed the display of my clock face. & none of those have worked. I’ve only had my Fitbit since August. I’d like to buy one for my husband’s birthday, but don’t want this to be an ongoing issue. Please help! 

[SAMSNZ]

Go straight to customer service with your receipt and they will send a new one.

Frankly if the replacement that was sent to me does the same thing in a few months I will not be purchasing another FitBit - this problem is not a one off and it does not appear to be being addressed or the product recalled. Shame as I really like mine.

[GaryMel]

I was told by customer service that they are no longer supporting any warranties on the Charge 3 due to the number of complaints. so we are SOL.

[Em4p]

Keep trying. Have you tried the interactive helpline? I was on for about an hour and convinced them that the workarounds didn't work....but it took all that time. I've just replied to another of their emails claiming that materials used have lifespans. My response was that surely it should be longer than the warranty period!!..As a sideline....I had to Google SOL.....and now know what it means. Furthering my education.....good luck...

[Bebrad]

have tried all the above, including changing clock face several times. My screen is still black. Help!?

Moderator edit: format

[Jkmla]

WOW. So when your product fails, run away. Nice. I am looking for a different product. This is very frustrating. I have found that if I want to track my exercise, I start the process indoors. Then just before stepping outside, press start. Can see the screen while outdoors, but it is tracking. 

[flaminiappg]

I'm experiencing the same issue. Tried both long restart and changing the clock face several times but it's not working and it's been like this since yesterday. This is the second Charge 3 I'm having issues with, I sent it back to Fitbit not even 6 months ago. I'm very disappointed in the product (although customer service is top notch!) and I don't think I'll ever gonna buy another one again. Having said that - is there any physical store I can go or shall I just create the ticket and send it back to Fitbit? @AlejandraFitbit thank you in advance. 

[mfmunoz]

I have the exact same problem. What did you end up doing ?