Charge 3 is constantly vibrating and screen going on and off

[Lyndaly]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.

Moderator edit: updated subject for clarity

[Rae117]

Yes, I tried both the 8 second and 15 second shut downs and changing the clock faces. Neither worked to keep it from cycling through different screens while vibrating.

Sent from my iPad

[Jimswiss]

I am experiencing the same problem. I am unable to shut it down even if I hold the button on the side as it is on the charger. Just keeps vibrating and blinking. What is my next step

Moderator edit: format

[backjula]

Mine also did this in February 2020. I bought a new one and now this one was doing it last week. It’s not doing it currently, but now my main screen is blank

[ANNEQM]

I have this exact problem. I tried charging it and following the advice given. At first it didn’t charge, then it did. The screen was still flashing and then it went completely dead with no display. Is there any new advice?

[BamaBlair76]

I let mine go completely dead then put it on charge. Then I reset it. The
issue with mine was when I changed bands the new one wasn't from Fitbit &
these watches are not waterproof as thought. Once mine dried out, battery
died, I recharged it, then reset it....it has worked since.

[katanna]

The charge 3 is waterproof and the band shouldn't make a difference. 🤔 I'm glad yours is working again though. 

[rashafassa]

Nineveh (7/23/2020, 1:43:27 PM): Hi My name is  Nineveh.  How can I help you? 
Me (7/23/2020, 1:44:10 PM): Hello. My Charge 3 is less than 6 months old and this issue is happening: 
Me (7/23/2020, 1:44:12 PM): https://community.fitbit.com/t5/Charge-3/Charge-3-is-constantly-vibrating-and-screen-going-on-and-off/td-p/3405470/page/24 
Me (7/23/2020, 1:44:55 PM): I've done the standard steps including the 15 second restart and it still does it. 
Nineveh (7/23/2020, 1:45:55 PM): I'll be glad to help you with your Fitbit Charge 3's concern. 
Me (7/23/2020, 1:47:03 PM): Great.  
Nineveh (7/23/2020, 1:47:08 PM): I appreciate your effort and time in doing the troubleshooting steps. 
Me (7/23/2020, 1:47:46 PM): My fitbit account is linked to this email address 
Me (7/23/2020, 1:47:46 PM):  
Nineveh (7/23/2020, 1:47:49 PM): In addition, I'll be happy to assist you with your Fitbit Charge 3 that is vibrating and the screen is going on and off. 
Me (7/23/2020, 1:48:32 PM): Ok, can we skip the scripted response parts and get to the part where you check the warranty and tell me how to return it to the service center for replacement or repair 
Nineveh (7/23/2020, 1:49:10 PM): Sure. 
Me (7/23/2020, 1:50:13 PM): Thanks. I know you have a process but this seems to be happening to a number of users as per that thread. I've completed the recommended steps by the community managers. I'd like you to check the warranty on my device and tell me how to proceed please 
Nineveh (7/23/2020, 1:51:36 PM): You're welcome and thank you for sharing this to me. 
Nineveh (7/23/2020, 1:51:41 PM): Just to let you know, we currently don't have a service center in Singapore. 
Nineveh (7/23/2020, 1:51:54 PM): First, before we proceed with your tracker's best options, we can try the troubleshooting steps to get your tracker to work. 
Nineveh (7/23/2020, 1:52:01 PM): To restart your tracker once more, please plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. 
Nineveh (7/23/2020, 1:52:09 PM): Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. 
Me (7/23/2020, 1:52:12 PM): I've done this several times, 15 second reboot 
Me (7/23/2020, 1:52:20 PM): Progress bar, smiley face 
Me (7/23/2020, 1:52:25 PM): No change. 
Nineveh (7/23/2020, 1:52:30 PM): Thanks for doing that.
Nineveh (7/23/2020, 1:52:37 PM): Make sure the button on your tracker is aligned with the button opening on the charging cable. 
Nineveh (7/23/2020, 1:52:40 PM): You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
Me (7/23/2020, 1:52:42 PM): I have completed this 
Nineveh (7/23/2020, 1:52:43 PM): Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. 
Me (7/23/2020, 1:52:47 PM): I have completed this 
Me (7/23/2020, 1:52:53 PM): Please skip past the reboot  
Me (7/23/2020, 1:53:01 PM): It's been done. 
Nineveh (7/23/2020, 1:54:13 PM): Thank you for that. 
Nineveh (7/23/2020, 1:55:46 PM): Then, please let me know how is it going with your tracker after the restart. 
Me (7/23/2020, 1:55:59 PM): Are you just following the script still? 
Me (7/23/2020, 1:56:13 PM): I've reiterated that I've completed this several times with no change to the device. 
Me (7/23/2020, 1:56:23 PM): The thread I provided shows many users with the same problem. 
Nineveh (7/23/2020, 1:56:52 PM): Thanks for doing the steps. 
Me (7/23/2020, 1:57:07 PM): You need to check the profile, determine warranty eligibility and organise return 
Nineveh (7/23/2020, 1:57:09 PM): Since the issue remains, I'll be happy to review your tracker's best options as I really want you to get back on track. 
Nineveh (7/23/2020, 1:57:15 PM): For documentation purposes, please let me know your country of residence. 
Me (7/23/2020, 1:57:30 PM): It's the same country I selected on the site, Singapore. 
Nineveh (7/23/2020, 1:59:09 PM): Thank you for that.
Me (7/23/2020, 1:59:22 PM): And you already knew that as you stated there is no service center here 
Nineveh (7/23/2020, 2:00:28 PM): Good. 
Nineveh (7/23/2020, 2:00:39 PM): Then, if you can recall, please let me know the date and the retailer where you had purchased your tracker. 
Me (7/23/2020, 2:01:06 PM): Can you not just get the device ID from my profile and check the warranty. I advised it is less than 6 months old.  
Me (7/23/2020, 2:01:32 PM): This is frustrating, you are following the script. I'm not returning it to the retailer as it's outside the return period. It's a warranty issue, the product is defective 
Nineveh (7/23/2020, 2:02:27 PM): I know how you feel about this. The good news is that you will not return your tracker to the retailer. 
Nineveh (7/23/2020, 2:03:14 PM): Next, to provide your tracker's best options, please take your time in recalling and checking the retailer where you had purchased your tracker for documentation purposes. 
Me (7/23/2020, 2:03:39 PM): If you know how I feel then how come you just haven't skipped the script as I asked 15 minutes ago, looked at my fitbit profile to get the device ID to verify warranty 
Me (7/23/2020, 2:03:46 PM): I've already told you it's less than 6 months old  
Me (7/23/2020, 2:04:03 PM): Stop asking redundant questions.  
Nineveh (7/23/2020, 2:05:33 PM): I'm sorry about that.
Nineveh (7/23/2020, 2:06:14 PM): Lastly, please provide the retailer where you had purchased your tracker for documentation purposes. 
Me (7/23/2020, 2:06:25 PM): Tangs or Courts, I don't remember  
Me (7/23/2020, 2:06:36 PM): How is that relevant to a warranty issue 
Me (7/23/2020, 2:07:47 PM): You are the vendor, there is no service center, it is 6 months old so it's outside the return period of the retailer which you knew already. 
Me (7/23/2020, 2:07:55 PM): It's a warranty issue. 
Nineveh (7/23/2020, 2:08:22 PM): That is for documentation purposes. 
Me (7/23/2020, 2:08:30 PM): Documentation of what? 
Me (7/23/2020, 2:09:02 PM): How does that specifically aid the warranty issue? 
Nineveh (7/23/2020, 2:10:11 PM): That is we need to check also the policy for providing the warranty or best options for your tracker. 
Me (7/23/2020, 2:10:49 PM): It's simple retail law, if it's outside of a retailers 30 day return period and the device is 6 months old and proven to be defective then it's a warranty issue for the manufacturer. 
Me (7/23/2020, 2:11:12 PM): Move onto the part where you're not following the script and get me the return slip. 
Nineveh (7/23/2020, 2:13:03 PM): Thanks for letting me know about this. 
Nineveh (7/23/2020, 2:14:28 PM): Just to let you know, since you've purchased your tracker from Tangs or Courts, please contact the retailer or partner about returns and exchanges. 
Me (7/23/2020, 2:14:35 PM): No 
Nineveh (7/23/2020, 2:14:36 PM): In addition, we can only exchange or refund items purchased from fitbit.com. 
Me (7/23/2020, 2:14:55 PM): They don't do returns for devices outside of their return period 
Me (7/23/2020, 2:15:14 PM): And why would you take 25 minutes to even say that?  
Me (7/23/2020, 2:15:21 PM): Escalate to your manager. 
Me (7/23/2020, 2:15:22 PM): Now. 
Me (7/23/2020, 2:15:31 PM): Unacceptable 
Nineveh (7/23/2020, 2:16:36 PM): For that, I have good news for you. Your Charge 3 tracker is eligible for a replacement. 

Then they sent me an email with a form that was processed and confirmation a replacement will be shipped within 3 business days. 33 minutes of redundant questioning to get the replacement, but it's been issued. Good luck everyone 🙂

[Inspector22]

They probably just want all of us to purchase a new Charge 4 and stop bothering them with support questions that they cannot handle. It seems that way.

[Inspector22]

They probably just want all of us to purchase a new Charge 4 and stop bothering them with support questions that they cannot handle. It seems that way.

[Inspector22]

Hello out there in support land.

Is there anyone out there with a real solution or am I correct that you are just leaving us stranded with a defective product and just want us to purchase something new and quit asking for support when you do not supply support. We have been nice for the most part for a year and a half. Now what?????

Are you just leaving us with junk and don't care?

Someone mentioned a mass replacement for those with this issue. That would work IF the replacements did not have the same issue.

It sounds like there is an echo in this support empty hole. They keep saying the same thing that doesn't work.

Hello Support? Hello Support?

[Inspector22]

It is my wife's Charge 3 that is on this fritz of cycling through the screens and she wants to get something else (Obviously not Fitbit) and I am trying to correct this one instead of replacing it. 

Hello Support??

Is anyone out there with an answer???

It is still an empty chamber for support.

No support equals a bad product a lot of people bought and a very bad company that is not supporting their product we purchased.

Shame on you FitBit as a company. You do not respond with proper support and cause all this animosity with your customers. My wife and i started out with one of the little round pucks from FitBit years ago that you clipped somewhere and have continued upgrading with FitBit until this issue that you will not resolve. 

[Inspector22]

Just look at the support log rashafassa received above. Is that any way to treat paying customers ? Just reading a script when they should know the script does not work and you are only irritating and demeaning the customers.

[SunsetRunner]

thank you for your post. my fitbit charge 3 went blank today. searched for solutions and found your post that led me to the shut down of device while connected and it worked. hopefully this won't happen repeatedly. 

[phetamine]

Mine started to have the exact same symptoms today. I noticed it started to have major syncing problems on a bike ride yesterday and today it started to do the vibrating and screen switching a few hours ago. Seems to have a mind on its own as it is stuck in this loop. Purchased this last Feb so warranty should cover it. We'll see how the support chat goes...hate wasting time explaining everything.

[Inspector22]

It has been a long afternoon, but I am now in the warranty chain to get a replacement.

Why Why Why do we spend so much time on a forum trying to get an answer for over a year. Because FitBit did not tell us that this forum is NOT moderated, or tracked, or visited, or answered, or anything by SUPPORT. My error I guess. This is just a user moderated forum for finding out how to do thigs with your FitBit. Not to correct hardware, software, or firmware issues. 

Please everyone, when your FitBit goes FRITZ, Call, Write, or as I did, get in line and ONLINE CHAT with someone really in the Support department that can help you.

After waiting in line for my Chat to start, the gentleman was kind, very knowledgeable, fast, and tested my wife's FitBit, said it was broken and turned in a request for warranty for me to fill out. I believe the cliché is “botta bing botta boom”, Done.  

Next time I hope I remember to get in touch with support for issues and Forums for "how do I change the clock face" for instance.

[Lindsgmitch]

My charge 3 is constantly vibrating and flashing up different screens. It also won’t pair with my phone. I’ve tried 8 and 15 second resets, and removing my device to reconnnect it to my app. It won’t find the device at all anymore, even though the device is fully charged and flashes the numbers on the screen to pair it. It is useless, and I can’t do anything with it.

[KeithDaily]

The same thing happened to me. I bought a sweet new Charge 3 for myself for Christmas in 2018, and it died in like 7 months. I didn’t realize the warranty period was a year until I bought myself another Charge 3 for Christmas last year. It made it til the 4th of July. Same problem. Can’t tell me 2 new devices both die after 6-7 months isn’t a hardware problem. Especially when so many other people are having the same issues. Either build products to last, or market yourselves as a a company that sells cheap junk.
Fitbit, you have lost my business!

[TFItzy25]

My fit bit charge is constantly vibrating and changing screens. I tried everything in previous posts but no luck

[MegMcH]

thanks mine did reset but the face is still lined out

[Kariparker]

I’m still having problems