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Bought my Fitbit Charge 3 on Saturday. Tracked my sleep first night, hasn’t since for last 3 nights. Have to keep putting it on charger and restarting. Few hours later it appears on watch and phone. Can’t keep doing this! Any ideas?
My cousin’s sleep was not registering with her charge three, we deleted the app, and re-added her Fitbit. Still nothing. So last night we switched Fitbit’s and my sleep registered on her iPad. And her sleep did not register on mine. So it is not the Fitbit but the person we do not understand this. We kind of made it a joke but it is very puzzling.
I had tried that previously and it hasn’t worked. Funny enough though. I haven’t synced in a while. The watch still says sleep not tracked. I’ve been using it just to track my daily steps and heart rate during a workout. The other day I opened the Fitbit app and it started syncing. I noticed it actually has been tracking and recorded my sleep in the app over the last week and a half consistently. I haven’t really changed anything. I don’t take off my watch. Not sure if they fixed anything or something random. I’ll keep the community posted. If it works great if not, oh well. I’ll stay on the same plan to buy a different brand when it’s time to get a new one.
I have owned my charge 3 for two years and it used to say ‘sleep not tracked,’ but the info was available in the app. Now doesn’t even say ‘sleep not tracked.’ I have tried every fix but have given up. Will never buy anything else from this company.
Do you sync your fit bit with your phone every morning? It's not automatic. You have to sync with your watch. There is also a setting for what kind of sleeper you are.
Do you sync your fit bit with your phone every morning? It's not automatic. You have to sync with your watch. There is also a setting for what kind of sleeper you are.
Yes it syncs automatically and I have rebooted it multiple times. I even had it replaced and the new one still does the same thing, although not as frequently. The new one now has lines through the display but I don’t want all the hassle of getting this one replaced. I just won’t be getting another Charge again
Fitbit replaced my Charge 3 with no delay after it was bricked by an update! But it was still within the 2 year warranty period. Never has it shown the sleep time on the Fitbit only in the app - that applies to both devices I've had. Really when it fails next and if outside the warranty I'll return to my mechanical Rolex for the time and my smartphone to record my steps, running maps and sleep time. That'll also save me having to charge 2 devices only the smartphone will need charging as the Rolex Daytona automatically winds itself up.
