Charge 3 screen corrupted

[elliestepho]

Hi,

My Charge 3 which had been working perfectly has suddenly developed lots of white lines down the screen. I've restarted it twice but that hasn't helped, anyone have any other suggestions please?

Moderator edit: subject for clarity

[Janner7]

If all else fails, I'd call customer service. I found them to be very helpful. Good luck.

[Dixiebear]

Contact customer services and they replace it i had to in end

Get replacement from customer services

Sent from my Samsung Galaxy smartphone.

Moderator edit: merged reply

[MontiBabson]

Hi.I've tried holding the button down as long as I could while charging it.I feel it vibrating,but there hasn't been a flicker of light on the screen.I'll keep trying.Sfter that,I don't know what to do.
Sent from Yahoo Mail on Android

[Janner7]

Check FAQs in website for helpful hints to try and if all else fails call customer service. I have found them to be helpful.

Sent from my iPhone

[MontiBabson]

Thank You!!!
Sent from Yahoo Mail on Android

[Dixiebear]

Contact customer services for replacement you not have to hold it down that long before face comes on Sent from my Samsung Galaxy smartphone.

[MontiBabson]

Thank You!

Sent from Yahoo Mail on Android

[Natashac1]

Hi, I've tried this and still having issues 

[Janner7]

I suggest you call customer service. I found them to be very helpful.

[Dixiebear]

Try again they usually very good and replace it no problem Sent from my Samsung Galaxy smartphone.

[Natashac1]

Great. Thanks Sent on the go with Vodafone

[MonicaMartinez2]

I ran into the same problem today. Found your comment very helpful. My screen was fixed after going to settings and rebooting.

[Dixiebear]

Glad to helpSent from my Samsung Galaxy smartphone.

[ezraclimbs]

I bought my Charge 3 two months ago and at this point the screen does not work at all.  For the last month it had been getting more and more white lines on the screen (it seemed like a few new lines would show up every day)

I’ve tried all of the solutions on this forum including multiple resets, but nothing has worked.  I can’t believe this has happened to a three month device.  I really like the app, but it’s hard to recommend Fitbit to others when this happens 😞

[Janner7]

You should call customer service - explain the problem and really they should replace. Keep the wrist band tho’ cuz if they send you a new one it won’t come with one.

Sent from my iPhone

[Natashac1]

I have received a replacement.  It has had a couple of glitzy moments but fingers crossed that it works for longer than my last 1.Sent on the go with Vodafone

[Janner7]

Good luck!

[MamaBearMamo]

Me too. Tried all the suggestions for restart, long reset, change clock....pointless exercise - the display is corrupted.

[Janner7]

Have you tried the update?  Here is info:  https://www.gsmarena.com/newscomm-44439.php   

I tried the update and something went wrong and result was unacceptable.  I bought an inexpensive tracker I saw online and after awhile, I just didn't like it as much as the FitBit Charge 3 I had - so I bought (on sale) the FitBit Charge 4.  Interesting that my husband and I each bought our Charge 3 at the same time and his is still working great - all this time when I went thru' 2 Charge 3's and another brand tracker before coming back to FitBit. I noticed when I bought my Charge 4, they had some warrantees that you can buy which may be in response to their problems.  I'm pretty stubborn so I would probably call FitBit with your experience and ask them what you should do with 4 defective Charge 3s.  

[roblom]

In the topic you link to I see not really sr solution. Only try to set the illumination to auto, reset the device or turn of the sleep mode. Of course I tried but that doesn't solve anything.

The reaction of Fitbit was the following.

Thank you for getting back to us. 

"Allow us to explain that our limited warranty provides replacement of products that have a defect while still in the warranty period. Your device was already replaced when the time it was reported defective and we've provided a replacement for this device. Hence, since we've replaced the device as it was defective, we don't recommend using the defective tracker as it will no longer provide you a perfect working condition. "