Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[DocBleu]

My screen will not come back on and I tried 3 times to do the restart ... 

[allevon24]

they are replacing mine call customer serviceSent from my Verizon, Samsung Galaxy smartphone

[ermarc]

This is an update. 
I went through three Charge 3 units and all three went to black screen. The first replacement never had a screen show up. 
After a year of disappointment, restarts, emails, promises and no data for my health maintenance team/insurance; I finally got a refund. 
THANKS FITBIT TEAM😊😊

[WarpedTrekker]

My Charge 3 Special Edition screen went out too. It still syncs and vibrates when I press the side button. But nothing on the screen. So I can't power down or reset it. Tried the suggestions of plugging it into the charger, holding power button 8 seconds. Tried changing clock face multiple times. Nothing but blank screen. I suppose I need to open a ticket to get it replaced.

[allevon24]

they replaced mine under warrantyi moved to an ionic since i had so many issues with the screen on the charge 3Sent from my Verizon, Samsung Galaxy smartphone

[Snedd]

How did you get customer service to send you another one???? My LED screen is so faint that I can only see it in a dark room now. I have been emailing Fitbit customer services since July and they just keep saying be patient and they are working on a fix. I really needed the Fitbit for a 300km bike ride at the start of September but they would not send a replacement. I no longer use the Fitbit. As everyone else has said, I have had no problems with the Alta or Charge 2 but I do a lot of swimming which is why I changed to the charge 3. I am really disappointed ☹️ 

[Snedd]

Can I ask how long you had your Fitbit for? I have asked and asked since July for a replacement or a refund but they just keep telling me to be patient. I bought my fitbit last December. 

I have had lots of different problems on and off with the Charge 3 and what I really want is a refund as I want to buy another brand now as I have had enough of Fitbit 

Thank you 

[Thunderbirds21]

I had it for just under one year and they replaced it just time for me. Since then I never had a problem with it.

Sent from my iPhone

[Thunderbirds21]

I didn’t even have to ask for a replacement they said we will send you another one.

Sent from my iPhone

[ermarc]

Persistence. Keep emailing the Fitbit Team.

Sent from Marc’s iPhone

[Kyac]

I got mine as a Christmas gift, so since December. Post something on there web page about how long it's taking.

[Kyac]

Post something nasty on the web, they will get back to you.

[WarpedTrekker]

I got an email from support with form to fill out so they can send me another. I just provided support with the issue and a copy of my receipt from purchase. 

[ermarc]

Good Luck

Sent from Marc’s iPhone

[allevon24]

I called and was on the phone with  them a very long time.  i had to go through multiple attempts to reboot.my screen had gone black before several times and this time no matter what i tried it wouldn't restart.  at the emd of all that they offered a replacement.  i had owned my charge 3 less than a yearSent from my Verizon, Samsung Galaxy smartphone

[allevon24]

i spent many hours on the phone and had owned it less than a year.  it was completely black rendering it useless.Sent from my Verizon, Samsung Galaxy smartphone

[ermarc]

That’s the point. A $150 dollar device that’s useless in < one year. No repairs only replacement.

Sent from Marc’s iPhone

[Snedd]

Thanks Marc. A replacement would be a start but I can’t get that!

[Snedd]

Thank you. Will try that as only been emailing up to now.

[Snedd]

Thank you. Will try that