Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[2020WY]

Wow, thanks!

Sent from my iPhone

[SunsetRunner]

Hi guys

Please help.  My fitbit charge 3 screen went black, of course after the warranty expired...  I tried following all above steps but no luck.  Any other advise you could give me?  Please!

[joycebrann]

I kept mine charging then held button in til it came back on, I don’t remember how long, good luck

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[polljen]

My mothers Fitbit Charge 3 suffers, like many other devices, of a blank/dead screen.

I have tried all the "helpful" ways that has been described here in the community, with no luck.
I've tried the "8-second metod" and once I got the vibrations that indicates a restart but nothing on the screen.
I've tried the "15-second metod" where I have to press the button for 15 second while the unit is in the charger, then remove the unit from the charger, and after that again put the unit in to the charger.
I've tried to change clockface on the unit, as someone here suggested. I can connect the Charge 3 to her mobile device, I can update information on the app. As i said I have changed the clockface (twice), and I get a conformation om the app that the clockface is changed on the Charge 3. The I repeet the "8-second metod" and the "15-second metod", but with no luck.

So far I have avoided the Fitbit Support due to a bad experience with problemsolving my own previouce Fitbit Watch, and will try the community first this time.

I did have a Fitbit Ionic that slowed more than an hour in a 24 hour period, but contacting the support was frustrating. The device did also have a problem with connecting to my different mobile (and stationary) devices, and the answers I got from support was only adressing my connectivity problems not the big issue of the watch slowing that much.
Luckily we have a strong comsumer protection in my country and I the sent the Fitbit Ionic back to the seller, who then sent it to service, and the watch was promptly replaces with an brand new item. But that was not due to the Fitbit Support who only was concerned with what I did wrong connecting the Fitbit Ionic to the mobile device ( It was less than six month from purchase to the problems started).
The replacement watch I received was promtly given to a relative (with no guarantees from my side) and I am now using another brand which i working with out any problems, and if we have to replace my mothers Charge 3 it will not be with another FItbit product!

I will try the 8 second metod many times more the next few days before i eventually give up!!!

[jzb14363]

I have followed all of your instructions (multiple times) and yet the screen is still black - no display.  The tracker is working but I have to go to my phone app to see everything and I cannot see the clock face at all!  Getting very frustrated at this now - only had this since Jul 19 and been having a problem for the last month!  How do I get this replaced?

[Taurus2020]

Contact Fitbit support and speak to them.  They’re very good.  

[joycebrann]

Sorry don’t know

Sent from my iPhone

[Havilla89]

Contact fit bit quickly. Yours is still under warranty so they can replace it. This is a serious problem with this particular fit bit. I'm still waiting to hear back from them.

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[Buttemjay]

I have tried everything to no avail!

It is logging and vibrating so is not dead. Is there no go to pin to reinstall

on the app?

[joycebrann]

I’m so sorry, I haven’t had any problems with mine in a long time

Sent from my iPhone

[polljen]

Today I got some kind of screen, but it was a very strange one.

Half the screen (right half for top to bottom) vas "static" like it was in old television set without signal. The other half (left half from to bottom) displayed half of the clockface (the half that should have been displayed on the right part of the screen). 

I then tried to reset the Charge 3, i got som vibration and a line started to appear from one side to the other side, but then the screen was blank again.

Since "blank screen" is a pretty common problem with this Fitbit-model and possibly also with other models,  and when it is only the screen that is "dead" whith the other functions of the clock supposedly working, it should be an "easy fix" for Fitbit to install a function in the app that could reset the unit.

I'll try again in a day or two and if I then fail again I'll possibly try to contact the shop where my mother bought the Fitbit to make a reclamation.

----------------------

A few minutes after I wrote the above, I managed to get life back to the screen. It was first very random if it responded touch (screen/button) but after at couple more restarts it is beginning to act a bit more normal.
One strange obervation though, the date and time one the watch is not my present time but the date a few days ago when I last connected it to the app.

Hopefully my mother again can enjoy the Fitbit Charge 3, bit I would not be suprised if  I'm back here some time soon again with some complaint for this unit. 

[MacBett]

I've had my Charge 3 replaced, but as well as the black screen, I briefly got something like you mention. In my case the screen divided into quarters, with an obvious line dividing the segments,  and with left and right reversed, like when the vertical hold fails on an old fashioned TV screen. I reported it at the time, but it didn't elicit any useful response.  I would claim under the warranty if you can. 

[joycebrann]

good luck

[polljen]

To MacBett

After the screen did wake up earlier to day, I have syncronized it with the app to get the correct date and time. I have also changed the clockface and the display seems to be good right now (as it was before the problems).

When it comes to warranty, I do fortunately live in a country (Norway) where the consumer rigths by law is far superior to the warranty the makers like Fitbit gives, that mean that I have the "luxury" to wait and see if the problem occure on a later time.

[joycebrann]

great

[MysticKitten]

Tried this the first time it happened about 3 weeks ago now its back to the black screen and I do the steps again. It blinks on then goes back to the black screen. Any idea how to fix it?

[R_Jane14]

For me, since one month its black screen. I tried everything but its
not working. Fitbit support is of no use since its a replacement watch. The
Charge 3 only sync with the app. I will use it as it is while doing my
workout and challenges and when it will be completely dead I will purchase
another brand. Useless to invest again in Fitbit

[Shue31]

That's not working for me. Ant other advice?

[lm927]

The procedure described did not work for me, so I tried it a second time - this time I added a final step of pressing on the (side) button again - then the smiley face appeared.  🙂

[2020WY]

Didn’t work for me and a call to Fit Bit brought no results as the warrant expired in December and it went black in January. They offered 25% off a new purchase, but why would I waste money another defective product?

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