Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[Gracemoll]

Hello

Unfortunately my charger never came back to life! Thankfully it was still within the 2 year guarantee and Fitbit send me a new charger.

Sent from my iPhone

[DungLai]

I believe the warranty in Australia is only 12 months so I think I am stuffed. I did have issues with the battery last year which was covered under warranty. Thanks for the feedback. Cheers 

[cwman]

The answer did not work because when I plug my fitbit into the charger than came with it, you cannot charge it and reach the button

This is the second major problem I have had with my Fitbit 3.  I'm beginning to think that Fitbit support is non-existent.

[cwman]

Changing clock face did not make it work either

[2020WY]

Fitbit sucks, but something else!

Sent from my iPhone

[Shirleanne]

I have a Charge 3. I tried pressing the two buttons on either side for eight seconds. I get a buzz, then another. Then nothing. No happy face at all. I got a happy face a few days ago--but still couldn't get the device to reset. Now I get nothing. 

[DungLai]

Seems to be a number of issues with this device.

[Shirleanne]

So what happens after you get the smiley face? My screen is still blank after that. I keep getting a smiley face, then nothing happens.

[DungLai]

My device is dead. It doesn't turn on, light up or vibrate and I have tried all suggestions in this forum. And trying to contact Fitbit direct  - impossible. They are hopeless. I had a battery issue last year which was replaced under warranty (in Australia 1 year). But it looks like it has happened again but now it's outside warranty period. 😒

[joycebrann]

Try syncing and you should sync everyday , good luck

Sent from my iPhone

[cwman]

Thanks for your help and response.  Unfortunately that does not help. I sync at least 3 times a day

[Gina57]

My Fitbit charge 3 has a blank screen every time there is an update. After
I update, my screen reappears. I don't know much about any of the other
problems people have been having as far as their screen going blank.

[cwman]

Thanks so much.  Unfortunately, mine is been blank for over 3 months.  Maybe I need to try an Apple Watch instead

[Mzrain13]

I did the hard re-set 3 times, 

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• SMILEY FACE DID NOT APPEAR ON SCREEN

Screen remained blank. Device still tracking, but screen not working. Please help!

[HW2020]

I tried so many different ways....holding down 8 seconds or 15 seconds.  My screen is still dark.  But Charge 3 is still working because I can see it is totally functional on my iPhone FitBit App.

[Lecil]

I have done this several times. I even called customer support four weeks ago and they said you were mailing me another charge 3. I know we are in a unique situation but any word on the timing of shipping products?  

[Gina57]

Does it need to be updated?whenever my Fitbit goes dark it's usually
because it needs an update. But yes iPhone app works just fine .

[HW2020]

I can sync my FitBit and can see all activities on the App.  My screen were very dim for months before it finally died.  

[Lecil]

I’ve tried everything at this point. 

[Michael_ANelson]

I have the same dead screen issue with my charge 3. The steps that you suggest have not fixed the device. The charge 3 is completely inoperable, do you have any other suggestions for fixing this issue?