Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[Laraoguntola]

I have also tried the solution suggested but the screen is still black

[Laraoguntola]

Any update on this please?

[lm927]

Following is the process I have successfully used to fix the ‘blank screen’ issue on my Fitbit:

-plug Fitbit and charger into outlet

-press and hold side button for 15 seconds

-when ‘smiley face’ appears, unplug the charger; wait a few seconds,

-plug charger back in again. 

Remove charger if already fully powered; if not, let it continue charging.

[Corum]

Did that multiple times without success

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[trecile]

I have had 3 defective Charge 3s. The first one lasted less than three months, and quite working while I was on a walking vacation abroad.   I had purchased it at Costco so I put it in the bottom of my backpack to be returned when I got back home and bought a new one in Spain. The Charge 3 that I bought in Spain lasted from June 2019 to January 2020, when the screen became erratic, and the battery drained in a few hours. Fitbit replaced it. I started having a similar issue with the newest one about a week ago, starting with crazy heart rate numbers, then the screen kept rapidly cycling through the different screens and vibrating on my wrist. Once again I contacted Fitbit, and they will be sending me another one - again. Hopefully, it will last me long enough to research which fitness tracker to get next time.

[ChewCP]

Hi, I had try the suggested method, the smiley face appear and show clock face for a second then it went black again.

[Broberg70]

My Charge 3 has stopped working as well . I have already had my first one replaced ( with extreme difficulty I must add ) it was less than a year old & I literally fought for a replacement . So unhelpful , after  doing everything that was asked of me many multiple times . finally replaced now this one has stopped telling the time !!!! . Is recording my sleep & steps through my phone . Screen is still on 5.45 , 16th May , cant scroll it at all . Screen is also lined . This device is rubbish , I dont think I am prepared to fight for a placement again . It caised a lot of grief . It cost $230 , should be replaced . I can see from complaints that it is a faulty device for many . FITBIT should be offering another model that works 

[Questing]

It died, they tried selling me the new product which I didn't want. They
sent a new one. I'm with the people sharing they're looking into other
products. My partner and I did research at the same time. I got the Fitbit.
I'm thinking I should have gotten the Garmin. Far fewer problems, lasted
longer and was less as I recall. Fingers x'd this fitbit lasts as long as
it should.

[Corum]

Well....I received bad news from Fitbit.  They will not be replacing my damaged replacement and only offered me 25% off a new one. Why would I spend more money to buy another defective product as I can't trust that another won't die within a year,  have to be replaced and then have the replacement die just after the 1 year mark from the purchase date of the original so it won't be replaced.  Not impressed with Fitbit at all and don't plan on wasting my money again. 

[Shirleanne]

I was told my fitbit was past the warranty (March 31 the warranty ended) -- and I called them about first week in May. This is my 2nd fitbit that has died right after the year warranty was up. They gave me a coupon good for one week for 25% off another -- but not the newer models. I decided not to purchase another. I may get an Apple watch. I'm so disappointed in Fitbit.

[Frontierswoman]

My screen also went blank. I have tried restarting and choosing a new clock face, which are the two troubleshoots that I saw on these forums. Unfortunately, they are the only troubleshoots that the "advocate" I spoke to on the customer service line was able to offer. Then, he gave me the generous "offer" of a "discount" on the purchase of a new device from fitbit's website. These older products are available for the same "discounted" prices from other retailers. They are choosing not to replace my device, which makes me want to stop buying these products.

[Corum]

I know exactly how you feel. They obviously know that there is an issue with them. Both of the issues I had are very common. They do not stand behind their products. My replacement Fitbit wasn't even a year old and my first one was only 6 months old. They do not extend the warranty on a replacement 😡

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[Mr_Christian]

My display is still not working.  The device is still synching with my phone, tracking steps and sleep, etc. but no display whatsoever.

[trecile]

When I had the same problem I found that changing the clock face style via the app somehow "woke up" the screen. It's something to try.

[Corum]

I tried this as well.  Still a black screen 

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[Laraoguntola]

Same

[Dlzhair]

I've had 6 already... none lasted over a year and a half most lasted under
a year

[PacificaN]

Mine just went blank as well- 5 months out of warranty.  

Customer service was ZERO help.  offered a small discount on a new one.  

it feels like Apple battery slow downs when the new model comes out! 

sounds like this is not an isolated incident.

[Kkking]

I called them 2 days ago. I was so upset with fitbit!.  They had me troubleshoot it over the phone , basically turn it off and on again. I told them I have tried that, and tried to change the clock but went ahead and followed their instructions anyway. It didn't work 

I was offered a replacement or 50% off on another model (no you can not use it to buy the charge 4) . I asked if this problem has been fixed with the charge 3 the answer is NO. So this replacement maybe a bust as well.

Also the warranty is good from 365 days you bought your initial device, even if you get a replacement. 

Hope that helps, we shall see how it goes....

[Corum]

At least you got a 50% off offer.....my offer, along with a few others on here, was only  25% off

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