12-01-2018
12:33
- last edited on
11-17-2020
14:34
by
MatthewFitbit
12-01-2018
12:33
- last edited on
11-17-2020
14:34
by
MatthewFitbit
I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
06-26-2020 16:29
06-26-2020 16:29
Yes, I called and went through all the steps I had previously done and they sent me a new Fitbit, Charge 3. I kept my old band. So far so good, but it has only been since May 2020. I had bought the misfunctioning one in June 2019 and the paperwork said I had a two year warranty.
06-26-2020 16:30
06-26-2020 16:30
Yes. I received the free replacement in May 2020.
06-30-2020 12:45
06-30-2020 12:45
My screen has gone blank, my fitbit is 11 months old. It's still syncing with my phone. Tried the solution on this thread several times but still not working??
Help please, thank you.
Michelle
06-30-2020 14:10
06-30-2020 14:10
06-30-2020 17:56
06-30-2020 17:56
I have the same issue but my charge 3 is over a year old..... So, I was told tough luck, you will have to buy a new one. Well this was my third and last Fitbit device. I should have known, my first one only lasted a few months, the second one was just over a year and now my third one only lasted around 1 1/2 years. These are too expensive to replace every year. Good luck Fitbit users, I'm done!
06-30-2020 20:23
06-30-2020 20:23
07-01-2020 01:03
07-01-2020 01:03
07-01-2020 07:09
07-01-2020 07:09
congratulations
you’re one of the lucky few!
I hope your replacement lasts longer than the original.
07-01-2020 07:19
07-01-2020 07:19
07-01-2020 16:11
07-01-2020 16:11
I’ve tired all the recommendations, changed the clock face, hard restart and disconnecting the device from the app via bluetooth disconnection and deleting app account….THE SCREEN IS STILL BLACK AND USELESS!!
This Charge 3 is only 6 months old!!
07-01-2020 21:00
07-01-2020 21:00
I tried all of this fixes and none worked. I left the Fitbit in the charger, unused for almost a month and finally got the screen back save for 2 black lines running through the face. I called Customer Support, no other fixes, out of warranty so too bad so sad - here's 25% off a few options. I'm seriously considering getting a samsung gear or other fitness wearable.
07-02-2020 02:10
07-02-2020 02:10
Called customer services and they are sending a replacement, fingers crossed for this one. Thank you everyone.
07-02-2020 04:31
07-02-2020 04:31
Hi @AlejandraFitbit . i followed the instructions the you told but my charge 3 is still not working. My charge 3 's screen is completely black. I hope there is some other way to fix it.
07-04-2020 19:07
07-04-2020 19:07
I have tried the suggested fix several times and I still have a blank screen 😞
07-05-2020 07:05
07-05-2020 07:05
I've encountered the "Fitbit Charge 3 screen went blank". The sequence of pressing the button for 15 seconds + unseating/reseating on the charge cable didn't work. Now what?
07-05-2020 07:51
07-05-2020 07:51
07-05-2020 09:53
07-05-2020 09:53
didn’t work, tried 3x.
07-05-2020 16:11
07-05-2020 16:11
I have the same problem and tried this and it is not working. It is still tracking everything and syncing to my phone. I have tried changing the clock to no avail and looking if it needs updating which it doesn't. It's still blank the screen
07-05-2020 22:48
07-05-2020 22:48
07-06-2020 02:51
07-06-2020 02:51