Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[Vm71]

Thanks I called and have been told I'll get a replacement device.

[PacificaN]

If your screen is blank but it still “works”-is syncing and recording your info, DON’T remove the device from your phone!  You will have NO WAY to re-pair it again (you have to be able to see the screen to pair it), and will just have a REALLY EXPENSIVE PAPERWEIGHT! 

[TheStig61]

Your fix did not work. After reattaching my Fitbit Charge 3 to the charger (after pressing button 15 seconds, removing device, then reattaching to the charger), it buzzed once, but nothing happened on the screen. This just seemed to happen out of nowhere! I paid nearly $100 for this, and it’s unusable after only two weeks! It does continue to sync, but no screen — even after changing clock faces. Need a new solution, or I am returning this.

[Questing]

Indeed none of the fixes worked for me. While I love my fit bit and there's serious history, if this for bit dies it will probably be my last unless they make them to last longer than 9-12 months. Fitbit replaced mine and I'm very protective of it. Love it, but not willing to pay $150 every year for a new one!

[TheStig61]

Beginning to think I should have just dug deeper and purchased an iWatch. Fitbit has a great device — with a glaring software or hardware glitch that is widespread (blank screen)! If I owned the company, I would tell my engineers and software developers, “Fix this NOW!” There’s just no excuse for something this pricey and highly touted to have such a bad glitch with so many purchasers! Fitbit tech support could not solve the issue, so they are sending me a replacement. 🙄

[JMO17]

At least you're getting a replacement, best they offered me was 25% off a new one. Watch is 1 month out of warranty.

[Pining]

Could you tell me how you're able to get a replacement?


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

[PacificaN]

contact customer service
They can help you as it’s still within a year.
Good luck

Sent from my iPhone

[aromazon]

I have tried everything on here to get my screen to turn back on and it still won't come back on.   

[Elzeaz]

I tried it twice didn’t work. My first charge 3. Went to lines and died. This was working then bright light and dead. Info still working

[TheStig61]

I contacted their Fitbit Support via chat, and walked through the “fix” options (that had not worked). Then they offered to replace it. Good luck!
TheStig61

[TheStig61]

Contact Fitbit Support, tell them what happened, and insist they give you a replacement. Good luck!
TheStig61

Update:

Why has such an apparently widespread problem been allowed to go on so long?? Your damaging your integrity, brand and image. Need to get the problem solved!

That’s terrible! You should really push them on that. It is so irresponsible of Fitbit — Nowhere in their literature or advertising do they tell the truth that there is a good chance your watch will fail shortly after you buy it! 

Moderator edit: merged replies

[KalpanaS]

Hi all - I contacted Customer Support via the chat function, they walked me
through various resetting options, and nothing worked. So they replaced it
very quickly - in fact, the new one arrived today!

[Venessa1013]

Nope. Still not working for me.... Help!

[TheStig61]

Contact Fitbit Support - Use the chat option. That was much quicker for me. Good luck!

[TheStig61]

That’s great! However, if you’ve had the Fitbit for more than a month, they only offer a discount on buying a new one. Terrible! Especially with a problem they are well aware of and have not fixed.

Moderator edit: personal info removed

[Questing]

I feel it's planned obsolesce, love the product but not the failure rate. It seems to be a systematic issue they refuse to resolve. 

[Venessa1013]

Thank you

[Mzrain13]

Thanks! Customer care opened a case.

Marlene

[Mzrain13]

That’s great! I contacted support and a claim had been opened. I hope to hear from them soon on a resolution

Marlene