Charge 3 syncing issues.

[SunsetRunner]

My husband just got me my new Charge 3 and for some reason it just stopped syncing. I'm almost positive it has to do with the app seeings how my Alta HR would sync once every 8 days. I have tried to uninstall and reinstall the app and messed with my Bluetooth settings as well. What is going on? I have an LG G6.

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your new Charge 3 stopped syncing with your LG G6 all of a sudden. Please make sure that your phone's model is added in the supported devices list. If it's not added, this might be the reason why it stopped syncing since there are features that work (syncing, notifications, etc) but we don't guarantee that they will work always as they're not compatible devices.

Let me know if your phone is compatible! 

[SunsetRunner]

My phone doesn't even appear. So I guess it isn't compatible which really sucks because my charge 3 is pretty much a watch with a pedometer in it. I guess i should write to fitbit.

[jessgordy]

I have had the Charge 3 for about 4 days, I have only had one of those days  work as far as syncing goes. Pretty sure I will return it back to best buy. This literally defeats the purpose of a fitbit.So dumb.

[JuanJoFitbit]

@SunsetRunner @jessgordy I'm sorry to hear that your phones are not added in the supported devices list and I understand your frustration. Thank you for your feedback about this. By any chance, do you have a table or iPad? Your Fitbit trackers can also sync with these devices. Check the supported devices list 

Finally, you can also sync your trackers with your computers. You just need a USB dongle in order to sync your Fitbit trackers. You can order a USB dongle from the Fitbit web-store.

Let me know if you have any doubts! 

[Julee23]

I’ve had my charge 3 for 5 days now, and I noticed it wasn’t synced when I woke up this morning. It needed to do an update but it wasn’t connected to Bluetooth and without that you can't do the update.  I spent a good hour trying different things to fix the problem. I restarted my iPhone, uninstalled and reinstalled the app, did a hard reset on my phone...etc... and finally came across this forum. I’ve never owned a Fitbit before so I didn’t know that you can restart it.  Once I restarted it it was able to sync, and I could do the update. This is the link on how to restart your Fitbit. Hopefully it works for you too!

https://help.fitbit.com/articles/en_US/Help_article/1186

[dprince]

same here, android as well, it was working for about a full week then all of a sudden could not sync, it looks like some firmware update triggered it, and i cannot get that firmware update to work either, i would swap it for another charge 3 but i have the feeling the same thing is likely to happen anyway, so disappointing.

My phone is also not on the list, does the charge cable it came with work in place of the dongle? why did it work before if it was not compatible?

Moderator edit: format

[JuanJoFitbit]

@Julee23 I'm so glad to hear that your Charge 3 is syncing and could be updated! Thank you for posting the update here and sharing the workaround that you followed in order to have this issue resolved. I'm pretty sure it will help other users that experience the same issue.

@dprince Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your phone is not in the supported devices list. There are times that Fitbit devices sync or interact with unsupported devices. However, we don't guarantee that they will work properly.

Have you tried the restart process that followed @Julee23?

See you both around! 

[slpmartens]

Having the same sync issues with Charge 3 and my phone ( not on the compatible list). Very disappointing and certainly frustrating. My Charge 2 worked fine with my phone, not so with the Charge 3. Why, I don’t know.  I have tried suggestions listed to no avail. My phone will sync now and again, no rhyme or reason. This seems like it should be an easy patch or fix, but I get the feeling fitbit is saying “sorry, it is what it is”.  

[wonderfrag]

I am having the same issues with syncing and started just after a week since my purchase.Last synced on Oct 10! Mine was a Google pixel back then and now a Pixel 3 both compatible phones and yet the this issue! It shows there is a firmware update available, but it just wouldn't get to update it. I tried the steps mentioned and restarted the fitbit, turned on/off my bluetooth couple times with no luck! Seems like I will have to return the device, very unfortunate

[JuanJoFitbit]

@slpmartens @wonderfrag Welcome to this thread and our Fitbit Community! I'm sorry for the late response guys. However, I want to assist you with the syncing issues that your Charge 3 trackers are experiencing. I would like to know if the issue persists or if your Charge 3 trackers could connect with your phone and are syncing properly.

Looking forward to your replies! 

[SunsetRunner]

After the initial syncing of my fitbit to phone it then wouldn't sync anymore so did some reading of trouble shooting guide and went to my phone settings chose the fitbit app and clicked on the 'force stop' then restarted the app and is now syncing as it should.

[slpmartens]

Hi, tried all suggested “fixes”. It syncs very infrequently, and most of the time it’s not syncing. Wouldn’t be so bad, except that I am missing the text and phone call notifications. Not too happy with Charge 3. 

[Cya123]

I returned my charge 3; Got a versa instead and it works great!  All this time Fitbit kept telling me it was my device, not the charge 3.... Since I got the versa, I have NO issues, what so ever!

[slpmartens]

Hmmmmm... interesting. May do the same. The Only reason I didn’t get the Versa was the face size, but may have to compromise. 

[Dodoodle]

I, too, am having sync problems after a few days.  In fact, my Charge 3 initially worked with both my computer, running Windows 10,and my android phone.  Now, however, it won't pair with either of them.  My phone, which worked with my Charge HR, tracked the data for three days, but now cannot and will not sync.  As to my computer, I received the message that the Charge 3 was disconnected, so I removed it as a paired device and then attempted to re-install it.  Windows 10 could find it, but was not able to pair with it.  I have Fitbit connect software, but it is not useable with the Charge 3.  I have a dongle left over from my Charge HR, and that is not allowing for syncing, either.

[k1ttee]

Hi! I too have an LG G6 and have been having the same syncing issues, what I do when I run into these problems is I plug my fitbit in to charge, then i press and hold the back button until a smiley face pops up. Then after I restart my phone and try to sync it again, most of the time it works but takes a few minutes! If it continues to not work i would contact fitbit. But this is what has helped me many times. I hope it works for you!!

[SrTracLady]

After 2 sessions with tech support trying to get my charge 3 to work, nothing was solved. They sent me a dongle to set the tracker up on my computer Customer service took me through the process and it finally connected and worked at first. The tracker would sync only some of the time and I got messages saying there were Bluetooth issues. It said that the Bluetooth was off when it was on. I am disappointed with the charge 3. Maybe my phone is not compatible. However, I have had a charge 2 for a year on my phone which is a moto e4 android. It worked perfectly. I just reconnected it and it started syncing right away. I don't know if I should upgrade my phone so I can use a charge 3 or maybe a versa or just forget the whole thing and stay with the charge 2.

[07vstrom]

I have the same issues with the Charge 3. I'm taking mine back. After 1 fitbit then 4 Garmin I thought I'd try a Fitbit again. I am disappointed. It counts at least double the number of steps (yes calibrated) than my Garmin. I can literally add thousands of steps each day by not even stepping anywhere. One top of that it syncs only randomly and requires me to stop bluetooth and then restart it several times a day (samsung s8). It means no messages etc via the phone leaving me with a glorified watch and a HR monitor. I'm going back to Garmin. There's probably a reason Fitbit has upped their warrantee to 2 years.

[SrTracLady]

I upgraded my phone from my Moto e4 to the Moto g6 and now my charge 3 is syncing and working just fine now For now my faith in the charge 3 has been restored.

Sent from my Verizon Motorola Smartphone