help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR Suddenly Stopped Working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2016 18:01 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎03-21-2016 18:01 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Hi There. My fitbit charge HR is onle 7 months old and it (for some reason) has stopped working.

 

I charged it last night, put it on this morning fully charged, checked the time at 830 ish and the time was off by about 25 mins. I synced to my android phone app and the time corrected itself on the fitbit. Not even a half hour later i tried again to check the time - it only had the fitbit logo and the version number (122) then went blank again. As of noon or so today I can even get the fitbit to turn on or show anything on the screen. The heartbeat monitor light isnt even on and now I cant connect to it via bluetooth or via the cord. 

 

Please advise how to correct this asap

Best Answer
Labels:
80 REPLIES 80

‎08-23-2021 04:12 - last edited on ‎02-21-2024 07:36 by Fitbit Moderator

In response to Natoast

‎08-23-2021 04:12 - last edited on ‎02-21-2024 07:36 by Fitbit Moderator

Hello everyone. @Natoast Welcome to the community forums! 

Thank you very much for the information and for your great feedback. I'm glad to hear that our Support Team was able to help and I hope you can get back on track soon. 

On a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. Also, if you have any questions or inquiries in the future, please make sure to post them in the correct board and in a new thread. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes