Display not working on Charge 2

[MichaelLC]

The display on my Charge 2 stopped working. I get nothing. It still syncs to my phone, but no display and no notifications. I have restarted multiple times, but no change. Anyone else experience this?

Moderator edit: updated subject for clarity

[sabrenasouza]

I can’t get display to work except to double click on face. It momentarily appears for about 15 seconds before it goes blank. I will use it as long as it keeps sinque and then try a Garmin. I’ve heard they don’t have display issue like Fitbit.

Sent from my iPhone

[golfly1]

tried it all still no display. can only get info off app on phone

[Jasper007]

Me too 19/6/2020 any one know if it is fixable

[Jasper007]

Tried that 4 times don't even get battery charging display up (battery display) all it dose is vibrate

[xlomi]

Here is a transcript of a fitbit's support (some lines were removed to protect privacy). So for anyone that tell you "contact support they will help", you should know it is a lie! You are being trolled by fitbit's people. Their support is worth SH%T

My advice is dump them, but cheap Chinese products that will last for at least a year and replace them if necessary because after a year you can say bye bye toy your fitbit anyway. And there is no real support here, just some robot who will tell you that you are out of warranty.

Da:Hi ###, My name is Da. How can I help you?
Da:###?
Me:Hi, i have a Charge 2 that was working fine up until 2 days ago. The display stopped working. I can sync to it, i see the green heart bit light, I can feel vibrations but no display. I tried all the suggestions from the community website, like restart several times, changing display, etc. but to no avail
Da:I'll be glad to assist you with your Charge 2 display that stopped working.
Da:I appreciate you tried those steps.
Da:May I know the email associated with the tracker?
Me:###@gmail.com
Da:Thank you.
Da:Yes, as per checking here, it appears that the tracker is still turned on as it synced 11 minutes ago with 80% battery level.
Da:May I know how did you restart your tracker before?
Me:just as explained in the docs. put it in the charger, and pressed the button until it vibrated (about 10sec)
Da:Okay. To be sure, did you charge it into the cable and then held the button for 4 seconds?
Me:yes
Da:But no Fitbit logo appeared?
Me:no
Da:Okay. Thank you.
Da:In this case, since we have already tried all possible troubleshooting steps, we can now check your warranty.
Da:May I know where and when you purchased the tracker?
Me:I'm not sure. might be amazon might be your store. i don't remember. and it has been already 2 years. but this is shameful that it will work for 2 years and than break
Da:Thank you. May I know your country of residence?
Me:###, but it was bought in the US when i lived there until ## years ago
Da:Okay. Please allow me a minute to check your warranty.
Me:k
Da:Upon checking our system, it appears that your device is no longer covered by Fitbit's limited warranty.
Da:In this case, you may order a new one from our web store or through our authorized retailers.
Me:this is a joke.
Da:What do you mean?
Da:###?
Me:I will never order fitbit if it breaks after 2 years and you tell me to buy a new one. this is not a 20$ item. I prefer to buy cheap ones and replace them every year than spending so much money on an inferior product.
Me:and stop saying ###!
Me:you see my typing!!
Da:I understand how you feel. As much as we want to provide you a new one, the warranty of your device is already past the one year period that Fitbit offers.
Me:Is there a management email I can complain to?
Da:Sure. You can send it to https://contact.fitbit.com and our email team will be able to receive your complaints.
Me:I need a senior person or department to address it to not just another person like you who will tell me that I can dump your 160$ product in the garbage after a year
Da:We do not have a direct email to our higher team. And since we all follow the same warranty policy, you will be provided with the same information even if you speak with our higher team.
Me:so you basically tell me to go to hell
Da:No, ###. I am just providing you the information in our warranty policy.
Me:you should be aware that this transcript will be published in all social media
Da:I understand.
Da:That is totally up to you, ###. But as per our policy, that is stated in our website, https://www.fitbit.com/us/legal/returns-and-warranty
Me:You are also telling me that you are the highest authority at fitbit and that there is no point talking to management
Da:We do have a manager you can speak to, but you can contact us via phone.
Da:We do not have access to transfer the chat to a manager.
Me:I live in another country
Da:Yes, you did mentioned that earlier.
Me:i don't have the ability to call the US
Da:I understand. You may actually send us an email.
Da:Our email team will be able to handle your complaints and transfer the case to a manager.
Me:that fact that a manager will only answer to a phone call and will not be able to chat with me where it doesn't cost me an overseas call
Da:You may send an email to us, ###. So that you will not be charged for overseas call.
Me:but never mind, this WILL be published and your company will be shamed
Me:goodbye

[mscharster]

Wow, Very off-putting. I can't say I am surprised. It's called planned
obsolescence... Products designed to last for a short period of time... I
thought and American company would have more pride in their product than
that. Sad state of affairs.

[Jasper007]

I got offered 25% off a new one. I also find it strange that less than a week before it went it needed an update

[mscharster]

Out of curiosity how did you manage that?
Thanks!

[chappelear2]

I got very similar results. I now have an apple watch and I love it.

[SonnyMoMoney]

I am having the exact same issue.

[Todeepn2it]

This suggestion didn't work. I think you actually need to see what is going on. The screen is completely black. No startup icon but the phone vibrates when plugged into the charger and when the start button is pushed. 

[isa2111]

Mine stopped working too and when i called fitbit they had the audacity to tell me that I need to charge it... I spent $150 for a watch that worked for about a year and a half and the only thing they can do for me is to take 25% off making the watch still over $100 ($112). Safe to say I'm NEVER buying another one.... they can keep the 25%.

[Boothby171]

I have the same problem.  At first, I had THIS image on my Fitbit Charge 2:

But since then, the display had been dead.  I have repeatedly tried the "reset" routine (clipping it in, holding the button for 4, 8, and/or 12 seconds), and...no change.

Is it me, or are a LOT of people having this problem lately?

Did some recent update BRICK the Fitbit 2 units?

--Steve

[Irish2020]

Same problem.  Is FITBIT able to fix this or replace it?  You think with all the complaints,  FITBIT  might have addressed the issue.  Seems like a lot of others are moving to a different manufacturer?  

This needs to be fixed

[Irish2020]

Chat (Juan JM) was a waste of time! They didn't fix the issue with my display not working??? They wouldn't fix or replace it.  

Hoping to reach out to the retail store (Target) to see if they will be of assistance since FITBIT does not support the products they sell. 

If enough of us share our distain with Fitbit support (or lack thereof) maybe FITBIT will step up or retailers will stop carrying Fitbit products.  Will definitely share this unacceptable experience on social media!

[Jasper007]

I found it ironic that it happened just after an update. All seem to be 18month to two years old. I have replaced it with a little samsung one that dose the same but also works with my android phone for notifications,  the charger two didn't. And all it cost was 37 quid

[youngpro]

My display just stopped but app works. Have had this Charge 2 since May 2016

[golfly1]

No response is the name on the door of Customer Service! If not in warranty they want you to buy a new one. That Must be working for them!

Sent from my iPhone

[Lauriew9]

I have the same problem with my Charge 2 ... just stopped working, there's no display, it won't sinc with app, won't charge, won't restart.  Chatted with Customer Service, they said out of warranty and offered a 25% discount, but only towards certain products. This is my 4th fitbit in 5 years - love them when they work, but they definitely do not last!  And yes, seems like there are TONS of Charge 2's that all died in and around July 4th - coincidental ... or just fitbit looking for sales??

[Boothby171]

Laurie, I prefer to believe that no company in their right mind would intentionally "brick" an active unit.  As you imply, it would play havoc with customer satisfaction and future sales.

The particular firmware version (22.22.58.0, IIRC) was installed ca. August 2019, so it should not be responsible for this round of July 4th failures.

Even the older Apple Phones were found to run slower not because of malfeasance on the part of Apple, but because the software was designed to prioritize battery life over performance.  It only became obvious when battery life started to naturally degrade after a few years, and the software made choices to degrade performance to allow for an effectively longer daily run-time.

But 4 Fitbits in 5 years is a HORRIBLE track record!  I wonder what we'd all find if we hung around the SAMSUNG or GARMIN user forums, though?  (I can't use an Apple watch because I have an Android phone, and don't plan on changing ecosystems)