10-30-2018
21:42
- last edited on
11-17-2020
15:03
by
MatthewFitbit
10-30-2018
21:42
- last edited on
11-17-2020
15:03
by
MatthewFitbit
Hi Everyone,
Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.
When I woke up this morning the screen was not working and it wasn’t syncing with the app.
One the back of the device, there is a green and red light constantly flashing.
Ive tried pressing the side buttons and I have tried putting it on charge but neither are working.
Does anyone one have any tips on what to do?
Thanks
Answered! Go to the Best Answer.
02-01-2019 11:51
02-01-2019 11:51
02-01-2019 12:39
02-01-2019 12:39
02-01-2019 12:51
02-01-2019 12:51
My charge 3 Fitbit stop working, only a green light flashes in the back. It is completely charged.
02-01-2019 19:26
02-01-2019 19:26
02-02-2019 06:07
02-02-2019 06:07
02-02-2019 07:36
02-02-2019 07:36
I read through so many comments and tried restarting it. I did what everyone said and put it on charge and held the button and it buzzed but no smiley face came up. I then changed the clock face via the app and now its working perfectly!
02-04-2019 02:52
02-04-2019 02:52
Thank you for sharing. It's helped me! All other was useless.
02-04-2019 04:45
02-04-2019 04:45
@Lisa_Lisa, @JohnSuperStar and @joeymcjr, I appreciate the input.
@Austin0711, @KatieJayne, @steysha and @Mrin, it's great to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.
Let me know if you need anything else.
02-04-2019 15:12
02-04-2019 15:12
02-04-2019 15:21
02-04-2019 15:21
Screen has gone black- it vibrates when I press side- green light on back on- had 84% battery and is synced with phone
any advice on getting screen to light up?
nanasas
02-04-2019 15:54
02-04-2019 15:54
02-05-2019 03:19
02-05-2019 03:19
Restart worked well, took about 10 seconds.
02-05-2019 12:29
02-05-2019 12:29
Thanks that did the trick! Had a clock error. Changed the clock and it came back!
02-05-2019 16:39
02-05-2019 16:39
Thank you! This worked for my Charge 3.
02-05-2019 19:53
02-05-2019 19:53
02-06-2019 03:46
02-06-2019 03:46
Hello everyone, I hope you are doing well. I appreciate the input @JohnSuperStar and @Lisa_Lisa.
@Oscar611, @RumbleBunTam and @raynojek, it's great to hear that the instructions provided worked and that your trackers are now working properly. Let us know if there is anything else we can help you with.
@Nanasas, have you tried to change your clock face? If you haven't, I recommend trying this by following the instructions provide in the help article How do I change the clock face on my Fitbit device?.
Keep me posted.
02-06-2019 08:56
02-06-2019 08:56
Yeah. It does look like this is as simple as a "turning it off and back on again" situation. Thanks, Mimibow!
02-06-2019
12:06
- last edited on
02-07-2019
05:39
by
MarreFitbit
02-06-2019
12:06
- last edited on
02-07-2019
05:39
by
MarreFitbit
Try to reset your Fitbit- plug it in make sure it's charging, hold side button for 8 seconds while on charger or so, a smile face will come up its reset
Update: Your welcome!
02-06-2019 14:52
02-06-2019 14:52
Thanks working again now
02-07-2019 05:41
02-07-2019 05:41
Hi there @Nanasas and @dbora32, we're glad to hear that you're back on track! Thanks for sharing the outcome with us.
Thanks a lot for helping out @Amiablepenguin!
Have a nice day guys!
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