Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[Lisa_Lisa]

Glad it worked. You’re welcome!

Sent from my iPhone

[joeymcjr]

Wow. I think you hit them all. 

Sent from Yahoo Mail on Android

[Mrin]

My charge 3 Fitbit stop working, only a green light flashes in the back. It is completely charged.

[JohnSuperStar]

Sent from Mail for Windows 10
Hold the side button for 10 seconds until the smiley face comes on. That should restart your watch.

[Mrin]

Thanks, I was able to re start my Fitbit.

Miriam Alejandro

[KatieJayne]

I read through so many comments and tried restarting it. I did what everyone said and put it on charge and held the button and it buzzed but no smiley face came up. I then changed the clock face via the app and now its working perfectly!

[steysha]

Thank you for sharing. It's helped me! All other was useless. 

[AlejandraFitbit]

@Lisa_Lisa, @JohnSuperStar and @joeymcjr, I appreciate the input.

@Austin0711, @KatieJayne, @steysha and @Mrin, it's great to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Let me know if you need anything else. 

[Lisa_Lisa]

Thank you. Very glad it helped.

Sent from my iPhone

[Nanasas]

Screen has gone black- it vibrates when I press side- green light on back on- had 84% battery and is synced with phone

any advice on getting screen to light up?

nanasas

[JohnSuperStar]

Put your watch on the charger and then hold the side button for then seconds until the smiley face comes on. Then the clock should come on. If that does not work some say changing the face of the clock on the dashboard will do it.

Sent from Mail for Windows 10

[raynojek]

Restart worked well, took about 10 seconds.

[Oscar611]

Thanks that did the trick! Had a clock error. Changed the clock and it came back!

[RumbleBunTam]

Thank you!  This worked for my Charge 3. 

[JohnSuperStar]

GOOD. I’M GLAD IT WORKED FOR YOU. IT WORKED FOR ME.

Sent from Mail for Windows 10

[AlejandraFitbit]

Hello everyone, I hope you are doing well. I appreciate the input @JohnSuperStar and @Lisa_Lisa.

@Oscar611, @RumbleBunTam and @raynojek, it's great to hear that the instructions provided worked and that your trackers are now working properly. Let us know if there is anything else we can help you with.

@Nanasas, have you tried to change your clock face? If you haven't, I recommend trying this by following the instructions provide in the help article How do I change the clock face on my Fitbit device?.

Keep me posted. 

[dbora32]

Yeah. It does look like this is as simple as a "turning it off and back on again" situation. Thanks, Mimibow!

[Amiablepenguin]

Try to reset your Fitbit- plug it in make sure it's charging, hold side button for 8 seconds while on charger or so, a smile face will come up its reset

Update: Your welcome!

[Nanasas]

Thanks working again now 

[MarreFitbit]

Hi there @Nanasas and @dbora32, we're glad to hear that you're back on track! Thanks for sharing the outcome with us. 

Thanks a lot for helping out @Amiablepenguin! 

Have a nice day guys!