07-12-2018
05:23
- last edited on
09-06-2020
20:07
by
MatthewFitbit
07-12-2018
05:23
- last edited on
09-06-2020
20:07
by
MatthewFitbit
I’m having problems logging today’s food. When I log my breakfast, too many calories show in the dashboard, but there’s nothing actually displaying in the food log. Then when I add my lunch it again displays too many calories and bizarrely my log then says that I’ve eaten a kebab and an exotic pizza!! (I actually had cereal and a bacon roll). It’s only done this since the latest update (yesterday) and I’ve shut the app down and reopened, deleted the logs and tried again, but the same thing keeps happening.
Anyone got got any ideas?
Answered! Go to the Best Answer.
07-18-2018 06:34
07-18-2018 06:34
Hello everyone! 🙂 Good to have you in the Fitbit Community Forums!
I'm very sorry about the issue you all were experiencing with the Food logging feature. As most of you already know, this is a known problem and we have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported. For more information on this, you can check the main thread here.
Anything else you may need, I'm here to help!
Help others by giving votes and marking helpful solutions as Accepted
07-12-2018 06:12
07-12-2018 06:12
Same here.... Really annoying!!
07-12-2018 06:33 - edited 07-12-2018 06:34
07-12-2018 06:33 - edited 07-12-2018 06:34
I started using MyFitnesspal. It transfer information to Fitbit. Just a temporary solution....
07-12-2018 07:25
07-12-2018 07:25
I’m having the same issue. If enough complaints go through, they’ll fix it. I have been logging my intake and the total count goes up but the listed food items do not show. And I can’t delete the items I already entered since they don’t populate in the meal section. I’m going to keep a pen and paper list and input when FitBit fixes it.
07-12-2018 07:51
07-12-2018 07:51
Having an issue where I choose my meal replacement shake and it comes up as Hamburger Sauce or something. And then pickles are coming up as Cheese Pizza. Hoping it’s fixed soon as tracking my calories on paper is a bit of a hassle during a my workday.
07-12-2018 07:55
07-12-2018 07:55
I have the same problem, which began yesterday. I added my wine, it showed up as dairy whipped topping, I added my coffee creamer, 70 calories, it showed up as jolly juice sweetzer, 96 calories. This is driving me crazy and I did notice the problems began after the automatic "cleanup" that they do every so often.
07-12-2018 08:38
07-12-2018 08:38
Same issue here. Entering in the exact food as yesterday, but coming up with something completely off the wall. Not sure what’s going on. Pretty frustrating. Not the greatest position for Fitbit when my Aria scale just quit on us and is just out of warranty, (2 yrs), and one of our watches is barely hanging on to a charge. Contemplating the Apple watch. 😕
07-12-2018 09:28
07-12-2018 09:28
I’ve had totally bizarre things showing on my food log today - congealed cranberries??
Like others it started after yesterday’s clean up. I hope it gets fixed soon.
07-12-2018 09:48
07-12-2018 09:48
I have been having similar issues with logging my food today. I will log it, certain items disappear but temporarily still show in calorie count and logging off, shutting down the app and even rebooting my phone haven’t resolved it. The other day my husband was having issues with steps. It would show his correct step count on his dashboard but would not update his position with friends.
07-12-2018 10:48
07-12-2018 10:48
I’m having the same problem today. It keeps insisting I had pasta bake for breakfast and wipes anything out
07-12-2018 11:02
07-12-2018 11:02
Same problem. I logged 100g of cherries and it showed up as a peanut butter and jam sandwich. Which would have been nice but 300 calories too much!!
07-12-2018 11:15
07-12-2018 11:15
I am having the same issues, I tried to track a cider yesterday and it came out as 2,000 calories worth of almonds, when I tried tracking other things, it changed it (some stuff it changed to things I have never eaten lol) and now today I tried tracking a few things and it would add it and then I would literally watch it disappear from my food log. My mom had the same issues. There was an app update yesterday so I think with the update, the food log bank got REALLY messed up somehow.
07-12-2018 11:43
07-12-2018 11:43
The same thing is happening to me! Started last night. Every time I try to input food it logs something totally unrelated, and doesn’t show the food logged like it normally does.
07-12-2018 12:03
07-12-2018 12:03
I am having same problems as others logging food. This has caused problems keeping on track. Hope this is sorted soon
07-12-2018 12:20
07-12-2018 12:20
Same problem here. Managed to log my lunch but won’t let me log my breakfast. Very frustrating!
07-12-2018 12:22
07-12-2018 12:22
I'm having food logging issues as well, but my food log displays the inputed food for about a second and then erases it.
07-12-2018 12:31
07-12-2018 12:31
Same problem. Some things just vanish and other things are replaced. My usual Benecol spread is replaced mighty nature cheese, which I don’t think I have ever eaten.
07-12-2018 12:41
07-12-2018 12:41
Yes I too am having these problems. Added my protein shake & says I had a chilli cup??? What the???
07-12-2018 12:57
07-12-2018 12:57
Very same problem started today. Hope they fix it soon.
07-12-2018 13:05
07-12-2018 13:05
me too, just like everyone else it started after todays clean up - so annoying! No excuse for making such a complete mess of the app overnight - come on FitBit this is really bad - fix it as quickly as you messed it all up!