My wrist band keeps breaking!

[Shay116]

After having my charge two for a week, the part of the band that attaches to the actual Fitbit broke. I got a new one, but it broke in the exact same exact spot. Would my warranty still cover another one since I just got it replaced? And what can I do to stop this from happening? It hasn't even been a month since I've purchased it and only seems to last a week before the wristband breaks. 

[georgej207]

I have given up bc the new band will no to stay attached. Now it is the
watch not the band.

[Frusbit]

Thanks. How does it work? Buy & replace? Reason I asked is that the first
time it happened, sent it to an authorised dealer who kept it for a week
Saying tt fixing a new band wasn’t a straightfwd throw-n-replace

--
*Koonhong*

[Fitony]

It is the band, the rubber at the attachment end falls apart, this is a fault of the design. It has been happening for a long time yet Fitbit is ignoring it. After they replace it once you have to keep buying them and they keep breaking.

Sent from my iPad

[Frusbit]

Tx GeorgeJ27,
Ur right. One half the band keeps breaking loose. I can fix it back to use
it, but it’s annoying.
Will buying a new band online solve the problem?

--
*Koonhong*

[Fitony]

If you buy from Fitbit it will only break again, some have had good luck with other brands found on amazon

Sent from my iPad

[Rich_Laue]

I know users that have had years of use out of a Fitbit band and I know other users that go through a band every three months. 

[Frusbit]

Dear Fitony
Thanks!
FrusBit
--
*Koonhong*

[RicardoFitbit]

Hello again, I'm happy to continue providing assistance, my apologies for the delayed reply.

Thanks for all the information and details that were shared on each of your posts, sorry for the difficulties that were experienced with your Charge 2 wristbands. Since this is a hardware issue, my best advise will be to get in touch with our Customer Support team to receive further assistance with them, just as stated on my previous post. I can also contact them on your behalf, therefore, don't hesitate to contact me back if you require assistance with them.

Please check our warranty policies for a better understanding of how a replacement procedure works.

I'll be around.

[Fitony]

They seem to know how long they will last and end the warranty period just in time

Sent from my iPad

[khalilmk01]

😂😂😂exactly. They’d call it business but many are calling poor quality and the best are resorting to the cheaper & better quality ones found on Amazon while others are leaving Fitbit completely, so they aren’t wining.
Still singing their flop release - “Please check our warranty policies” song. Poor Business strategy.

[Lynnbrallier]

Thank you for your reply. I have decided to abandon Fitbit for Apple Watch. This band issue should not be hard to solve, and, yet, Fitbit has resisted doing so. I don’t feel good about continuing with such a company.

I am sorry because I like and am familiar with the tracker. It is not useful though if the band keeps breaking.

Lynn Beck Brallier

Sent from my iPhone

[Bhroilatn]

I agree. I will give a 3rd party band one try. Their connections look like they are made with metal and not breakable plastic. But my next one will be non-Fitbit.

Brian Holt

[Fitony]

I have found out that by the time you get enough bands to keep using your Fitbit you could have bought an Apple Watch

Sent from my iPad

[Frusbit]

Tx Brian,
On principle, a company tt replies to a problem suffered by its loyal
customers with a useless reason (check ur warranty) seems more interested
in covering it’s A...I mean...rear, than offering a practical, swift
solution like
a. replacement with no questions asked (the Amazon way which is why
they’re Where they are today - No. 1)
b. Replacement for a nominal fee
What’s amazing is FitBit’s half-assed show of concern (yeah, we hear
you, we’re still here for you...but check ur warranty). If warranty
checking is FitBit’s stock and fixed solution, it must not be interested in
Long term customers or value loyalty because warranties are limited in
duration 🐑

--
*Koonhong*

[SunsetRunner]

Apple has a problem with manufacturing fault and extends guarantee from one to three years - https://support.apple.com/screen-replacement-program-apple-watch-series-2-3

[Frusbit]

Thanks Duncan. That’s prob where I’m thinking of heading...problem is how
do I port over the FitBit data?
--
*Koonhong*

[Fitony]

As long as people will keep buying the sub standard bands fit bit are selling they probably won’t do anything till they deplete their stock

Sent from my iPad

[georgej207]

Hahaha.
Lmao

[RicardoFitbit]

It's a pleasure to continue providing assistance, sorry for the delayed reply once again.

The feedback that was shared on this specific thread about the Charge 2 wristbands is really appreciated. Since this is a hardware situation, my best advise is to contact our Support team for them to evaluate the eligibility for a replacement wristband accordingly to our warranty policies.

If your device is out of warranty and a warranty-replacement process cannot be initiated, please check our options in our store. 

Let me know if you have any additional questions, I'll be around.

[Kensingtonone]

Jerk!