Not receiving Text Messages

[ChristinePalomo]

My Charge 3 is not receiving text message notifications. Before anyone tells me advice on what do to I have walked through several troubleshooting steps directly with the FitBit telephonic assistance. This message is to inform the community that I am one of MANY other Charge 3 users with this problem and to share my disappointment with this product. I am a cancer patient working with oncologists, heath counselors and psych through the healing. My husband bought this for me as a gift through my healing process. I am completely disappointed. 

[AprilFit]

didn't work for me 😢

[Rich_Laue]

@AprilFit I suggest choosing the board for your phone model then do a search on how to fix your phone - Fitbit issue, or ask in the board for your phone. 

[Websterlkw]

That sucks. Got mine working and then it stopped again. Going to likely take it back and get another one and try. Not that it’s a huge deal but it’s supposed to work and you pay for it so would be nice if they actually worked
Lisa 🙃
Sent from my iPhone

[Marina067]

Hi everyone, thank you for your ideas and input. I now can receive my messages on the Fitbit but only if I allow my message to be completely seen on my phone as well. That’s a pain bc kids are nosey 😂

[Darseman]

After years it still does not working.  I have a Sansung A20.  My Fitbit is up to version 3:16 But Text Msg Still Does Not Work !!!!

[Rich_Laue]

@Marina067 sorry but as explained, this change is required because of changes in the latest iOS. 

@Darseman can you view your text messages on your phones lock screen. Have you checked the help docs? 

What should I know about using the Fitbit app on my Android phone?

[ErinB14]

Have you managed to resolve the text message problem? It’s driving me insane!! 

[Websterlkw]

Yes I have actually. I found some tips on the fit bit app. Go into settings in the app and go under the notifications and read the tips there. I tried rebooting and removing the device and re installing and all that. It wasn’t until I realized that in my phone setting in messages that it absolutely needs to be set to Notification Center. Not just banners Soon as I did that it worked again. 🤪😁I guess I was messing in my settings and removed the Notification Center setting. So I now receive texts again. Thank goodness it was driving me insane as well ! Hope this works for u. It’s a **ahem**. Should not be that hard. Apparently my friend even gets what’s app messages and other notifications that I do not. Still trying to figure that one out tho.

Lisa

Sent from my iPhone

[Darseman]

I have an Android Samsung A20,  I haven't figure anything out.  I made sure push notifications is enabled and every permission is enabled , the latest App version is installed,  It Still Does Not Work.

[ErinB14]

I have an iPhone and have done everything suggested. I can get emails, calls and messenger but no texts and I bought it for this reason. So frustrated.

Sent from my iPhone

[Websterlkw]

I have an iPhone and I found out that if I go in my apps in settings in mesaages that if I have the setting on receiving in Notification Center is checked off that is letting me receive messages again.🙂 Sorry I’m not sure on the android phones but make sure all ur apps and software are up to date. Hope this helps. 🤨

Sent from my iPhone

[Websterlkw]

Have u made sure in ur app message settings it’s on receiving in notification centre ? Worked for me finally after a lot of stress and time trying to figure it out

Sent from my iPhone

[Snobra]

I did the reboot and nothing changed. My fitbit charge 3 won't sync nor give me notifications. I have no idea what to do now!!! Please help me!

[Rich_Laue]

@Darseman is your phone set to show notifications while its screen is locked? 

Have you tried logging out of the Fitbit app? When logging in the app should refresh needed permissions. You might also have to enable notifications in the Fitbit app. 

[Darseman]

I have done everything multiple times. I logged out and in of the Fitbit app.  The notifications are enabled in the Fitbit app.  The permissions are enabled for the Fitbit app. Push notifications are enabled.  You got me on show notifications when phone is locked,   don't know what that is, what it means or where to find it

[Rich_Laue]

When your phones screen is turned off and you would need to enter your unlock code, do you still get and read your notifications without having to unlock the phone? 

[Websterlkw]

Go to settings in ur phone. Scroll down to notifications. Then scroll down to messages in the app section. Then once u click on messages there should be options To receive messages , banners style Notification Center style and Lock screen style I have now clicked on all 3 of them but I read forsure the Notification Center should be on. This is an I phone 8 I have. Hope this helps

Sent from my iPhone

[Websterlkw]

Yes I believe so

Sent from my iPhone

[PeteSocks]

Thanks, Rich, I checked the setting, rebooted the Alta HR and rebooted the iPhone 7. It still doesn't work. I'll not waste anymore time on this.