09-17-2016
15:45
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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09-17-2016
15:45
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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Just got my Charge 2 a few days, but it seems to me that the Quick View feature doesn't always works perfectly. Other people having the same problem? It does work approx. 7 times on 10...
11-22-2018 14:30
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11-22-2018 14:30
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Sent from my iPhone

04-15-2019 20:12
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04-15-2019 20:12
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I want to thank you for such a quick and easy fix. It isn’t often that you find directions that go so well as this!

04-17-2019 14:32
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04-17-2019 14:32
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Welcome to the Community forums @M1982, it's great to see you around for the first time.
Thank you for sharing that the steps shared by another user were so helpful. If you haven't done so already, I also invite you to participate in the Discussion's forum of the Community! You can find some great discussions here.
I hope you see around more often in the forums.
05-04-2019 09:35
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05-04-2019 09:35
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t fixed it Thanks

08-12-2019 14:43
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08-12-2019 14:43
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Sorry I got to this response because I clicked on a link for a charge 2 that won’t charge. I have tried the steps but it also will not restart by holding the button for four seconds. I have tried to hold it longer and it does nothing but turns notifications off and on. I guess it is just broken 😞

08-12-2019 16:58
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08-12-2019 16:58
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Hello @SuperBlargle as per restart instructions, was your Charge 2 plugged in and charging while holding in the button for 4 seconds?
08-12-2019 17:57
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08-12-2019 17:57
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Sent from my iPhone

08-14-2019 08:38 - edited 08-14-2019 08:39
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08-14-2019 08:38 - edited 08-14-2019 08:39
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Hello @SuperBlargle, it's good to see you around in the Community forums, welcome.
Thank you for confirming that you already got in touch with the Customer Support team about this. I'm sorry to see that you've experienced trouble with your Charge 2 that is not charging. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.
Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services.
Let me know if you have further questions.

10-29-2019 18:26
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10-29-2019 18:26
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I cannot connect the device to my iPad. The Bluetooth will not recognize it. This happened after I disconnected it because it was not working. When I tried restarting it on my iPhone, I was told that I could not set it up because someone else already had my email, myself in my original setup obviously.
I tried restarting it and nothing was resolved.
frjimo

11-29-2019 13:48
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11-29-2019 13:48
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thank you. i will let you know if that worked.

01-21-2020 17:28
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01-21-2020 17:28
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clock time will not reset on Charge 2

01-26-2020 18:49
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01-26-2020 18:49
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Did what you advised and it worked, got my firmware updated, thanks

04-05-2020 06:56
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04-05-2020 06:56
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I tried the reset and it did not correct--the step count continues from yesterday.

05-02-2020 05:36
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05-02-2020 05:36
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I still cannot determine how to simply set the date and time on this Fitbit Charge 2. Bought it back in 2014 and just got it back yesterday and fail to remember how to preform this action. Could you please be more thorough with your explanation? I also had a traumatic brain injury and my memory is undependable. Please give me a hand...

09-26-2020 04:19
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09-26-2020 04:19
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I have the same issue, then I found out that my sleep mode is on in my Fitbit 4. It’s working fine after the sleep mode off.
10-11-2020 19:45
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10-11-2020 19:45
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Hi @frjimo your iPads bluetooth should not be able to connect to the tracker.
If your tracker is already setup to your Fitbit account, you will only have to open the fitbit app, log into your fitbit account, and approve any permissions.

10-11-2020 19:49
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10-11-2020 19:49
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@CarolP22 usually when yesterday's steps are carried over, the cause is either changing the time around midnight or the user shutdown the tracker.
In any case no restart will fix this and since the steps where recorded yesterday you will not be able to correct.

10-11-2020 19:51
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10-11-2020 19:51
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Hi @Superman777 the clock is set by choosing your location or setting the location to auto.

10-12-2020 06:25
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10-12-2020 06:25
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--
Carol Power
Cedar Falls, Iowa

10-12-2020 08:45
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10-12-2020 08:45
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Unless you run the battery to zero power this should not be happening but the next sync should correct the time
@CarolP22 I would contact Fitbit.

