Replacement screen for Charge 2

[Courtillas]

Large crack in my Fitbit charge 2 , can I purchase a replacement glass.

Moderator edit: updated subject for clarity

[Wttnwa]

I am glad that worked out for you.  

[dsmccloskey]

I agree design flaws should be covered,  When automobiles have a design flaw the get recalled /repaired I guess we are going to have to use our voting powers and get people into office to hold these companies responsible.

[Jtsharkey1]

My screen is burnt out too. I can’t put in my 4 digest code because the screen is black. It’s less than a year old. This is really depressing and disappointing. ☹️

[Wttnwa]

If it is less than a year old, they should replace it under warranty.  Get with them now before your warranty expires.

[Jody_]

Try and change the clock type on the Fitbit app it fixed my son's charge 2 

[Jtsharkey1]

Thanks for the advice! I actually got a full replacement. It had not been a year and I told them that my Fitbit was defective. They replaced it. I’m very happy with this company.

Sent from my iPhone

[Gailbyww]

I also have a diagonal vertical crack on the face of my Charge 2. I have been living with it for a while now and I finally googled about repairing it. I was dismayed to find this thread and learn that this is such a systemic issue. I am sure that I am well out of the warranty period, especially as I have been living with the crack for a while now. 

Shame on Fitbit for being aware of the situation and not offering a repair solution to this obviously flawed screen design. 

I am especially disappointed as I am a Fitbit fan and have other apps synced to it. I may have to rethink my stance on Fitbit and consider other fitness trackers. 

[doowron]

There are many of us in the same boat as you.I've been living with my cracked screen for about a year now.Just waiting for it to completely fall apart and I'll definitely belooking for some other fitness watch and continue spreadingthe word of Fitbits lack of customer service for their defectivetrackers.

[esanders9]

My Charge 2 cracked when it was there months old. I was offered a discount on a new device. I wore the defective unit for nine months. It looked so bad, I was embarrassed for anyone to see it. Finally, I replaced it with another manufacturer's device last month.
I think that Fitbit may have an advantage on health tracking but the customer service is less than satisfactory.

Bye bye!!!

[Wttnwa]

If your Fitbit was still in warranty they should have replaced it, not offered you a discount.  They offered me a 25% discount on a full price Charge 2 if I bought direct from them.  

They wouldn’t let me use the discount on the Charge 3, why not give me 25% off of any watch that they have????

So I fixed my issue by buying a Amazfit bip for less than $80 and I love it.  And guess what, the screen is not cracked at all.

[Stoop]

I think your 'fix' will be the way many go when they look to replace their current fitness tracker. Me included.

[Danair]

Charge 2 Screen cracked top to bottom.

[Sandon]

I had the same problem but my Fitbit was a little over a year old and they told me there was nothing they could do. It was only covered for a year warranty🙁🙁

[Smgarner]

I also have the same problem.  I purchased a Zagg screen protector for less than $9, and put it on.  You can hardly see the crack.  It looks like I have a new screen, plus the crack is covered so no moisture will get in.

Next time I purchase a new Fitbit, I will definitely get a screen protector.

[Danair]

I had screen protector - it did not stop it from cracking.

Sent from my iPhone

[Bdm1850]

Good to know...I was considering getting one!

[Smgarner]

I have had my Charge 2 for several years. I am very active, which means it takes some abuse. Just like a phone or watch, it may get scratched or cracked.

Sent from my iPhone

[Starlight5]

I concur.  Mine was just over a year old and they won’t replace it.  It is certainly a defective product.  I’m disappointed in Fitbit customer service in this instance.

[AlvaroFitbit]

@Sandon @Bdm1850 @Danair @Starlight5 Welcome to the new users! It's nice to have you on board! Thank you all for your responses and sorry for the late reply.

@Sandon @Starlight5 Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

@Bdm1850 did you purchase the screen protector. If so how has been your experience?

@Danair @Smgarner for this issue please let our Support team know so they can assist you. You will get an email from them.

Let me know how it goes.

[Stoop]

Not good that they won’t replace what is blatantly obviously a defective product. In the U.K. the law states goods have to be fit for purpose - quite often well beyond the warranty. 1 Year is nowhere near acceptable for a product costing so much to break.