Replacement screen for Charge 2

[Courtillas]

Large crack in my Fitbit charge 2 , can I purchase a replacement glass.

Moderator edit: updated subject for clarity

[Kadlu]

Good luck, my screen developed the same crack like everyone else.  A few weeks later found this forum and sent a request t for replacement but was denied because it was 1 month past the warranty. (Screen cracked prior to warranty ending but I did not contact them till 28 days after expiration)  Since this is such a common defect I thought they would stand behind their product.  I would happily pay for a replacement screen or shipping but they just offered me a token discount on a new one. A quick search and you will see this is a very common issue and should have been covered.

[mchris4500]

I think it's clear now. FitBit is not an honorable company. They have
made a business decision to ignore their mistakes and move forward. I'm
not sure what percentage of Charge 2 users are coming back. But the best we
can do is go to the competition and make it hurt as much as possible .

[Forevrmomy57]

Yes, and not to mention the 25% discount on a new Fitbit, expire after 30 days! My Fitbit 2 a Mothers Day gift. 

Anyways currently Costco has a fitbit 2 30% off which is 5% more then what's been offered to us, Plus free shipping and handling, (@$119.99)

Go figure

Sadly,  it's not even close to all the lil' perks my model Fitbit 2 offers. 

Moderator edit: Removed caps 

[CVBerg]

I've already replaced my Charge 2 with a samsung gear fit2 pro. I gave my husband my Charge 2, and if he likes having a tracker/watch we'll probably get him a Samsung as well. We won't be wasting our money on a defective Charge 2, or any fitbit product.

[SunsetRunner]

You should check out the Amazfit Bip Smartwatch by Huami.  Very cheap, gorilla glass, weeks of battery between charges.  Not without issues but worth a look.

[Tulip72]

I had done the same thing and still waiting for an answer.

[Forevrmomy57]

Thank you..I will

[Tony30]

And now my daughter's screen cracked, about 17 months old.  

Be sure to post truthful reviews on whatever sites you can.

[MJC73]

I had the same situation (withing the 1 year warranty period) and after taking a photo with the case number I am having a replacement device shipped to me.  Excellent customer service.

[doowron]

There is a defect in this item and if yours breaks one day after the year warrantyyou are out of luck.  You're just lucky it broke within the warranty period.And make note that if the screen breaks again, the warranty period is fromyour original purchase date, not the date of the replacement!  Customerservice sucks!

[Courtillas]

Ok that’s fine.
Did you assume your replacement is also covered for 12 months.?
I think you will find not , the warranty will run out the same time as your first watch , so you only have the remaining few months.
Then you will be joining our club.!!!!
Best of luck

Sent from my iPhone

[MJC73]

doowron & Courtillas - 

Yep, fully understand the warranty period and how that works.  Ran into that situation previously with a Charge HR.  Got a replacement for a band bubble within the 1 year period, then when my replacement device developed an issue a year or so later the warranty period was over.

Yes, I get that it's not enjoyable to have to purchase a new device due to a problem after the 1 year warranty expires, but I'm not sure how this is different from various other consumer products with an expiring warranty such as a phone, electric razor, or car.

In my experience customer service has been helpful by offering replacement devices within the warranty period and offering a discount for the purchase of a new device outside the warranty period.

Would it be nice if the warranty were longer?  Sure, but then it's likely the devices would be overbuilt and priced considerably higher.

[doowron]

The problem is this item is defective.  The screen cracks without an incidence of being hit or banged, justcracks on it's own, and there is no way to replace the screen.  This fitbit should be recalled or replaced for freeuntil they figure out what the problem is with it.

Rosanna

[Courtillas]

Well said Rosanna.

Sent from my iPhone

[mchris4500]

Sure, if yours is still under warranty.

[cugga]

You are conpcomple missing the point. The Charge 2 is defective from the factory. No warranty should cover a known defective product. That is consumer fraud and we are not complaining about the warranty period but about an inherent defect in their product.

[mchris4500]

I'm sure Takata air bags and exploding Pintos were covered by warranty for
a certain period of time. We're still alive, but the $ vs morality thought
process of FitBit management is the same. I hope they don't try to move
into the medical field. They're already monitoring your hearts.

[maxineaturner59]

definitely a product fault; not fit for purpose!! Also after several replacement bands now two vertical splits on the screen I've lost faith in FITBIT

[HeydyF]

Thanks for your participation here in the forums guys! I want to apologize for any inconvenience caused to you. 

Our team is already aware of these type of inconveniences, and as always, they are trying to work towards a solution, which is an improvement of our products, not only with software issues but also with hardware issues. Now we as moderators don't know when is this gonna be officially released or if there is other temporary solution we can offer more than those given by our Support team after reviewing the warranty policies for each one of you. These policies as you may know, change depending on your country of residence and the data of purchase of your Fitbit. 

For those who already get a replacement, I appreciate the update. Our Support team is always trying to offer the best option to our users, so they can get back on track. 

If you have further questions, please keep me posted! 

[cugga]

I know that you are only able to do so much as a moderator but this whole problem has nothing to do with the warranty and everything to do with the inherent flaw in the face of the Fitbit 2. It is nice that the tech team is working on the problem but can you not see that this is of no use to us as previous consumers? Do you think that we will trust Fitbit in the future to purchase another of their products as we have already experienced their disregard for our issues with the defective scree?

Would youagain  purchase something from a company from which you had  received a defective product simply on their assurance that the problem is solved and then only get $25 off? I think not. 

Carol