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Sleep analysis stopped

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‎12-30-2018 05:51 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-30-2018 05:51 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My charge 2 stopped analyzing my sleep and none of the tips fixed the problem, can it be returned for repair/ replacement??

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3 REPLIES 3

‎12-31-2018 04:25

‎12-31-2018 04:25

@TiceKCT Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't analyzing your sleep. Are you referring to it not detecting your sleep at all? Or do you mean it isn't showing sleep stages? The more information I have the better I can assist you.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-31-2018 05:31

In response to AlvaroFitbit

‎12-31-2018 05:31

I called FitBit support, worked with them and this morning it worked. Let’s hope the fix lasts!!

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‎01-01-2019 09:26

In response to TiceKCT

‎01-01-2019 09:26

@TiceKCT thank you for the update. Happy to hear that the Support team was able to help you. Could you share with the Community what you did to correct the issue?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes