SmartTrack activities aren't syncing

[Bag68]

Hi,my charge 3 is saying no device found and then it syncs but the exercise I did this morning hasn't registered.. everything else updates when it syncs but still says 2 days of exercise done whereas I've done 3.. plse help..I've restarted phone and fitbit and switched off bluetooth countless times... nothing

Moderator edit: subject for clarity

[SunsetRunner]

Same here, not syncing since Monday, tried everything, not happy

[Lindbows]

Not just us 🙄

Sent from Yahoo Mail on Android

[Bodsabz]

Same problem here.  My exercise from yesterday and today not picked up.  I have tweeted fitbit.  Seems to be a lot of us having the same issue

[Xrayrox]

I have tweeted too. No answer except make sure arm is moving🙄duh then said switch wrists? Wth no answers .

Sent from my iPhone

[TRXfan]

I just spent 15 minutes on a live chat and was of course told they have never heard of this issue. They suggested I check the community, so I asked the agent if she checked the community? If she did, she would know that there are many users experiencing the same problem. After all that, they recommended I do a re-start. I did mention to her that others have tried it with no luck...

[Xrayrox]

I did the restart! And turned my phone off then on. Changed time of each exercise from 15 min to 14 etc etc. nothing has worked

Sent from my iPhone

[Miffysmum]

I have not tried the restart but my exercise today has registered ( but
only one walk out of two) and yesterday’s is still missing.

[CHIRUN01]

Had the same issue starting yesterday morning - recorded minutes, but without any activity logged, even after intense exercise. So I chatted with Fitbit support and it is almost a completely waste of time. First, trying to tell me how Fitbit works; I told them I have tried restart, long restart, phone on and off, reduce and add minute to the minimum minute setting. Finally, the guy admitted that they are aware of the issues and working "hard" on it. I asked him why he did not tell me at the beginning of the conversation?! Anyway, it seems worked last night and stopped working again this morning. Now it is working again, however, I am not sure if that will change. Too many issues with Charge 3 and their support people seem have no idea about ongoing major issues! 

[Epf13]

I just noticed that I’m having the same problem. I have it to auto recognize a walk of 15 or more minutes. I’ve had a minimum of 70 minutes each day this week, which is shown in the active minutes, but shows 0 days of exercise. 

[trufflemuffin]

Now my walk from this afternoon has appeared, but none of earlier this week

[chriszoeller]

Had I known, I would not have bought this device!  This is not the first time I've had this problem-but it's the first time I've complained about it on line.  So good to know that I'm not alone in my frustrustion!  Thanks.

[Kickinkristen]

I've had the same problem. Even to the point this morning it wouldn't even connect with my Bluetooth. Other things would connect to the Bluetooth just fine. I had to take my charge 3 off of my profile and reset it and than add it back on. It lost data. It was working fine for a few months without a problem and started acting up yesterday. 

Now it won't sync since I left my house and the WiFi? 

[Xrayrox]

Did it work to take it off your profile and re install?

Sent from my iPhone

[LMR96419]

Same here.  Monday afternoon it started acting up.  Online help said to switch wrists.  Yeah, right

[Kickinkristen]

It did. But since I left from my house it won't sync again. Probably cause
I'm not on my wifi.

[LMR96419]

I've been on with two different people today.  Both came up with trying my tracker on my dominant wrist so the smart track can recognize my movement better.  UGH! Really?

[LMR96419]

Did that

[Kickinkristen]

I had issues around September time than the app did an update and
everything was working great. It seems this week it started happening
again.

[LIWalker]

Same!  Exercise not sync-ed since Monday.  Frustrating!

[Kickinkristen]

I contacted them through Twitter and that's what they replied back with.