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SmartTrack activities aren't syncing

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Hi,my charge 3 is saying no device found and then it syncs but the exercise I did this morning hasn't registered.. everything else updates when it syncs but still says 2 days of exercise done whereas I've done 3.. plse help..I've restarted phone and fitbit and switched off bluetooth countless times... nothing

 

 

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Having the same issues. so annoying to say the least. We know how to uninstall and reset the thing. How about fixing it so it actually works!

 

 

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Well hopefully since so many of us are having issues and letting them all
know. It will be a quick turnaround 🤞
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I hope so, I messaged them on twitter too. I’ll let you know if I get any different response than what everyone has already heard.

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They seem to have a canned answer for us all🙄reset, change wrists etc and none of it works

Sent from my iPad
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Yep got thE same article about switching hands. What a joke! They can’t even admit when there is an issue. I think it’s time to stop

investing in fitbits and find an alternative that actually helps when you contact them with an issue. 😡

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It's frustrating cause it can get it to sync once after we reset the Fitbit on the app, like it's your first time setting it up, then 5 mins later it won't sync up! 

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Mine doesn’t sync if I’m on my Wi-fi since the last Apple update. If I leave the house then walk for about half an hour away from Wi-fi, it often syncs. Ridiculous. And still not syncing any exercise other than steps. So fed up with Fitbit not acknowledging the problem and not fixing it. 

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Afternnon it worked  .  This morning not working again.

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So far.. I'm ok... hope yours comes back soon
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Rec'd a response from my email to fix the issue.  They told me I can manually enter the exercise.  And no reply to fixing the issue on their end.  

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I was told the same thing.  Why didn't they just say we are having issues and are working on it?  I spent way too much time with tech support yesterday wasting their and my time.

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Part of the problem with manually entering the exercise is that it already counts steps ,but not the exercise for that day. I tried that yesterday and it added 5000 steps I had not taken so my total steps was way off ugh

Sent from my iPad
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I contacted them through twitter yesterday evening & got the standard replies that everyone else suggested - they suggested i manually log exercise - i said that is not the point - i don't want to have to remember to do that! I also said that there are lots of people with the same problem - miraculously it has just recorded my brief lunchtime walk but still not synced the data for Tues & Wed. They also suggested the long restart which i had done several times anyway... Not vey satisfactory reply

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Mine seems to be working again too as of yesterday afternoon! Keeping my fingers crossed!

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HiStrangely nothing at all yesterday,  but has registered this morning.  Very odd!

Sent from Yahoo Mail on Android
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Mine just did the same thing. Nothing yesterday and 2 hours after my run it has shown up? Still did not update yesterday. Hope this lasts

Sent from my iPad
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Yes,  hope just a blip!

Sent from Yahoo Mail on Android
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Mine worked this morning too. Hopefully that’s the end of it. Never updated Tuesday’s work out though. 

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Hope just a blip

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I woke up with it unsynced again. Tried doing what I did yesterday where I
delete my charge 3 off my app account and re-set it up like it's brand new
to me and it won't even do that now. Everytime I put in the 4 digit code it
gives me an x on my watch!
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