01-15-2020 01:20 - last edited on 09-24-2020 19:06 by
01-15-2020 01:20 - last edited on 09-24-2020 19:06 by
Hi,my charge 3 is saying no device found and then it syncs but the exercise I did this morning hasn't registered.. everything else updates when it syncs but still says 2 days of exercise done whereas I've done 3.. plse help..I've restarted phone and fitbit and switched off bluetooth countless times... nothing
Moderator edit: subject for clarity
01-15-2020
17:06
- last edited on
01-16-2020
10:10
by
AlejandraFitbit
01-15-2020
17:06
- last edited on
01-16-2020
10:10
by
AlejandraFitbit
Having the same issues. so annoying to say the least. We know how to uninstall and reset the thing. How about fixing it so it actually works!
Moderator edit: format
01-15-2020 17:10
01-15-2020 17:10
01-15-2020 17:12
01-15-2020 17:12
I hope so, I messaged them on twitter too. I’ll let you know if I get any different response than what everyone has already heard.
01-15-2020 17:21
01-15-2020 17:21
01-15-2020 20:04
01-15-2020 20:04
Yep got thE same article about switching hands. What a joke! They can’t even admit when there is an issue. I think it’s time to stop
investing in fitbits and find an alternative that actually helps when you contact them with an issue. 😡
01-15-2020 21:04
01-15-2020 21:04
It's frustrating cause it can get it to sync once after we reset the Fitbit on the app, like it's your first time setting it up, then 5 mins later it won't sync up!
01-15-2020 22:32
01-15-2020 22:32
Mine doesn’t sync if I’m on my Wi-fi since the last Apple update. If I leave the house then walk for about half an hour away from Wi-fi, it often syncs. Ridiculous. And still not syncing any exercise other than steps. So fed up with Fitbit not acknowledging the problem and not fixing it.
01-16-2020 03:47
01-16-2020 03:47
Afternnon it worked . This morning not working again.
01-16-2020 03:50
01-16-2020 03:50
01-16-2020 03:52
01-16-2020 03:52
Rec'd a response from my email to fix the issue. They told me I can manually enter the exercise. And no reply to fixing the issue on their end.
01-16-2020 03:56
01-16-2020 03:56
I was told the same thing. Why didn't they just say we are having issues and are working on it? I spent way too much time with tech support yesterday wasting their and my time.
01-16-2020 04:16
01-16-2020 04:16
01-16-2020 04:39
01-16-2020 04:39
I contacted them through twitter yesterday evening & got the standard replies that everyone else suggested - they suggested i manually log exercise - i said that is not the point - i don't want to have to remember to do that! I also said that there are lots of people with the same problem - miraculously it has just recorded my brief lunchtime walk but still not synced the data for Tues & Wed. They also suggested the long restart which i had done several times anyway... Not vey satisfactory reply
01-16-2020 04:58
01-16-2020 04:58
Mine seems to be working again too as of yesterday afternoon! Keeping my fingers crossed!
01-16-2020 06:18
01-16-2020 06:18
01-16-2020 06:24
01-16-2020 06:24
01-16-2020 06:31
01-16-2020 06:31
01-16-2020 06:32
01-16-2020 06:32
Mine worked this morning too. Hopefully that’s the end of it. Never updated Tuesday’s work out though.
01-16-2020 06:33
01-16-2020 06:33
01-16-2020 06:45
01-16-2020 06:45