01-15-2020 01:20 - last edited on 09-24-2020 19:06 by
01-15-2020 01:20 - last edited on 09-24-2020 19:06 by
Hi,my charge 3 is saying no device found and then it syncs but the exercise I did this morning hasn't registered.. everything else updates when it syncs but still says 2 days of exercise done whereas I've done 3.. plse help..I've restarted phone and fitbit and switched off bluetooth countless times... nothing
Moderator edit: subject for clarity
01-15-2020 01:34
01-15-2020 01:34
I am having a similar issue in that since Monday my app is not auto-recognising any exercise. Annoying!
01-15-2020 01:36
01-15-2020 01:36
01-15-2020
01:39
- last edited on
01-16-2020
09:25
by
AlejandraFitbit
01-15-2020
01:39
- last edited on
01-16-2020
09:25
by
AlejandraFitbit
My exercise isn’t updating either. So annoying as I managed my first 10k run in a year and the steps have registered but nothing else.
Moderator edit: content
01-15-2020 01:44
01-15-2020 01:44
01-15-2020 03:00
01-15-2020 03:00
Having the same issue! Maybe if everyone reports this something will be done👐
01-15-2020 03:12
01-15-2020 03:12
Me too. As of yesterday I walked to and from work as normal and also did a 4 mile run later but none of it registered. The steps were there but the exercise itself was not.
01-15-2020 03:15
01-15-2020 03:15
Mine hasn't synced exercise since Monday, active minutes are ok, but doesn't recognise walks etc.
01-15-2020 03:26
01-15-2020 03:26
01-15-2020 03:34
01-15-2020 03:34
I am on phone with FITBIT right now. Looking for the issue, doesn't seem to see any problem but he still looking.
01-15-2020 03:41
01-15-2020 03:41
01-15-2020 03:45
01-15-2020 03:45
They said try this.
To restart Charge 3 using the 15-second method:
01-15-2020 03:51
01-15-2020 03:51
01-15-2020 05:09
01-15-2020 05:09
I emailed FITBIT support to tell them the instructions you tried did not work. I don't have my charger with me so I could not try it.
See if they answer
01-15-2020 05:24
01-15-2020 05:24
Mine to. It hasn't been syncing up since the day before. It didn't add all my steps, but it's also tracking the steps from yesterday that I did.
01-15-2020 06:12
01-15-2020 06:12
01-15-2020 06:13
01-15-2020 06:13
01-15-2020 06:51
01-15-2020 06:51
Hi All, my app is now up to date. Thanks for the replies.
01-15-2020 07:16
01-15-2020 07:16
Mine as still not updated. No exercise recorded since Monday! Frustrated!
01-15-2020 07:29
01-15-2020 07:29
Tried this and still not working. Records steps but not my run. Ugh very frustrating