Fitbit Inspire won't scroll

[Lala_lala]

purchased fitbit inspire 3 weeks ago ~ screen won't scroll.  Only displays time.  No trauma to the unit at all.  Although it's supposed to be swim-friendly, I haven't gotten in the pool with it on, and I don't shower wearing it.  The book that came with the fitbit has absolutely no troubleshooting info.  Info online is sparse.  Can anyone help?  Since the screen won't scroll, I can't shut it off to try to reset it...

Moderator edit: Subject for clarity.

[Loriray]

Awesome. TY!

[Lizm1027]

I tried it about 4 times in a row. I did not see the happy face mentioned in the manual, but it did start scrolling again.

Sent from my iPad.

[Lizm1027]

👍

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[Paula2212]

Thanks so much, I used your suggestion about connecting to the charging cord, making sure the Fitbit was connected correctly, pressed the button for the 5 seconds, the Fitbit vibrated, and the smily face appeared. I can scroll again. Thank you.

[Lizm1027]

👍

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[Msk171]

Changing the clock face in the app worked for me.   I was able to switch the clock face back afterwards and it is fine now.

[Lizm1027]

Interesting ! Glad it worked for you.

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[Bonfire1958]

My Fitbit inspire quit scrolling 4 days ago. Have tried resets but they don’t work.  Help!

[Lizm1027]

Have you tried calling the Fitbit helpline ?

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[Loriray]

I’ve resolved the problem. TY.

[Lizm1027]

👍

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[jillbo71]

This worked!! thank you!

[Bonfire1958]

Sent from my iPad

[Lizm1027]

👍

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[angeladawn70]

Me too, this morning 

[Lizm1027]

👍

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[Bonfire1958]

What did you do to make it work?

[Lizm1027]

I just followed the instructions on the Fitbit website.

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[Bevjohn]

Reset by plugging it in and holding the button in longer. I had tried following the directions several times (I don't remember how many seconds it said, but that didn't work.) I just held the button in until it came back up. Not sure how long that was.

[Lizm1027]

Thanks for sharing that...

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