Inspire HR: Step accuracy

[franskemper]

Hello,

I am using my Inspire HR only a few days, but find that the step count is way off. Only today I put the Inspire to charge and already the count show 1.662 steps. (1.32KM) We do not have a small house, but to walk that many steps will not happen. This was my confirmation of suspecting the same during the past few days. Since I used the Inspire, it gives me consistent way more steps, and distance, than I actually did. Is there any way to fix this?

Thanks.

Moderator edit: Subject for clarity 

[Treetop10]

Me too🙏

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[Cheryltobia]

thanks so much...on the phone now with tech support....on hold for third
time...think im just goin to return it and try something else...so sad was
so excited to finally have one:(

[Cheryltobia]

I am returning it tomorrow to walmart...for replacement, with fritbit's
permission, they wanted me to send it to them and they would fix and send
back. I am on a role here with my program and need it now. should i buy a
different one?

[Erinnibhaoil]

I'm returning mine tomorrow as well. I'm thinking of going for a Samsung. It's similar to the Fitbit. Just hoping it works. 

[Treetop10]

Sorry Cheryl... so disappointing and frustrating 😩

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[Treetop10]

Unable to advise you on your decision but urge you to gather info to help you

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[Houseman]

Something needs to be done. I don’t think I have ever come across such an unfit for purpose item where complaints have been so blatantly ignored. I’m working round the problems at the moment in the hope (fast fading) that something will be done. Here is what I have found so far testing it:
Steps - if set to walk or in auto fairly accurate but in general use consistently 20% too many.
Calories - way way way out...ignore totally.
Miles - as with calories... way out... ignore.
Heart monitor - seems to be accurate.
Weight training - heart and time pretty spot on but calories you can again ignore.
I like the hourly reminder but remember when you have done the 250 you have only really done about 200.
This has the potential to be a great piece of kit but it’s faults need to be addressed as a matter of urgency. I shouldn’t have to be doing calculations at the end of the day to count steps, which is why I still have my Pacer app on my phone which is extremely accurate.
Come Fitbit, you can do better than this.

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[Azurik777]

I returned the inspire hr and got the galaxy fit. Much better accuracy from the start. I can only urge everbody to return the inspire/ charge 3 to Fitbit. This seems the only solution as they are clearly not listening to all the frustrated customers. Their silence makes me believe it's not a software problem but a hardware one. They already said they were looking into a software update but clearly that won't happen and the only option would be a recall. 

If a recall is the only way then do it. It will show you are honest and customers will respect you. However, just being silent made Fitbit lose a lot of customers. I pretty much convinced about 12 of my work colleagues to return their device and nearly half of those also moved to the Samsung fit. 

Shame, I a really enjoyed the previous Fitbit charge 2 along with their app and community, but simply ignoring customers is a big red sign for me. 

[WilmaSF]

I am so disappointed in the Inspire HR that I bought on Monday. The step count is ridiculously over. I have it marked as being on the dominant arm (though it isn't). I am accumulating thousands of steps in the car. The main reason I bought this was for the pedometer feature. I am probably going to take it back. What a disaster of a product!

[Erinnibhaoil]

I returned my Fitbit today. It sat in the box all day. Just before I walked into the shop I checked. 700 steps and calories burned nearly 1000! Glad I have returned it. Such a waste of time. 

[Treetop10]

👍

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[MrMikeLawton]

Sadly I only found this forum after having owned my Inspire HR for a month. Too late to return. I am however so disappointed in its performance that I believe it to be not fit for purpose and therefore under the consumer rights bill of 2005 the product must be of reasonable quality. 

The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a) any description of the goods,
(b) the price or other consideration for the goods (if relevant), and
(c) all the other relevant circumstances (see subsection (5)).

I think it’s fair to say that under UK law the product is not satisfactory based on description. I’ll keep you all posted.......

[Treetop10]

Ha! Good luck

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[RajMaidkur]

Yesterday I have returned my device as well as my wife's. I am going to try Samsung Fit. Sorry to see such indifferent attitude by Fitbit. Good luck to them

[LouisianaGal]

I would search fitness trackers on Amazon before you invest a lot of
money. You might be surprised at what
you find!😉

Moderator edit: personal info removed

[Treetop10]

Thx for the tip

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[Asb51]

Ok, as promised, here is my report on Galaxy Fit. Today I went to walk
outside with both Fitbit Flex and Galaxy Fit. Both read the time walking
similarly= 1:30 but Fitbit recorded .57 miles and Galaxy almost 7 miles in
the device but in the phone app it recorded 5.61 miles which is more
accurate.
Regarding the steps Fitbit recorded 13953 and Galaxy recorded 14738. I
believe Galaxy tends to record 25% more and Fitbit seems to be more
accurate.
The Fitbit app is more or less similar to Galaxy but does not allow for
manually entering your walking stride.
Galaxy has more types of exercises including raquet ball which is one I do
two times a week.
So, for me, I will stick with Galaxy.
Show quoted text

[Treetop10]

Thx

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[YojanaFitbit]

Hi everybody, nice to see you around. Sorry for the delayed response.

Thanks for sharing with us your Fitbit experience with Inspire HR and for checking the recommended steps here. 

Thanks to your feedback and other comments from our users, we’re aware that some of you are having issues with the screen being too sensitive. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please me us know if there's anything we can do to assist you in the meantime.

[LouisianaGal]

Actually Fitbit needs to do a major overhaul on the software for the Inspire models or a total recall of them. We as a community have been reporting, complaining, and begging for a resolution
to these problems since the Inspire models were released. Many have already returned theirs and we have been warning anyone who will listen to look elsewhere when considering a fitness tracker.

We would like an ETA of any future fixes because the ones that Fitbit has suggested DO NOT WORK!!!!

I would welcome a software update but frankly at this point a recall and refund would make me much happier.

I hope you will take my comments and suggestions seriously enough to actually
do something that makes us as a community happy.

Moderator edit: personal info removed