Inspire HR display blinking

[Bexes]

Hi, I had my Inspire HR just under a year when the display screen started blinking.  On... off.on...off.on...off on...  It's super annoying.  I searched these pages and saw advice for changing the clock face -- did that, still blinking; restarting it -- still blinking; letting the battery run down then fully charging it -- still.blinking.  Is there something else I can do?  Is there something else FITBIT can do?  I'd like to use this product; it's super annoying that I cannot.

[LiliyaFitbit]

Welcome to the Fitbit Community, @wca @momtofamilyof5.

@wca Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

@momtofamilyof5 I appreciate your participation in the Forums and sharing the issue you've had with your device and your experience with Customer Support. I understand how frustrating this is for you. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

See you around.

[DLOO]

I have the same problem...bought about this time in 2020...May.

Yes. Battery is dying .... 30% per day or more...now.

Update:

How do you gontact them?  Can you send me details? Thanks. I am in Singapore. 

Moderator edit: merged replies

[LiliyaFitbit]

It’s good to see you in the community, @DLOO.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts to resolve this. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.

[DalH]

Mine had just started doing the same thing. It’s flashing, plus I can’t scroll to any other screens, such as messages or stopwatch.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @DalH.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend restarting your tracker by following the steps in this help article: How do I restart my Fitbit device? 

Hope this gets you back on track. 

[DalH]

Thank you for getting back to me. I restarted my watch about 5 times and left it on the charger all night. It seems to be working now.

Thanks again!
Dallas

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @DalH.

This is great news and I hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!

[DalH]

My Fitbit Inspire HR is not working at all now. I’ve had it since February 2020, and it now is basically useless. I wore it for a while today, and it wouldn’t scroll, and the battery died after a few hours. Is there anything I can do?
Thank you,

Sent from my iPhone

Moderator edit: personal info removed

[LiliyaFitbit]

It’s good to see you in the community, @DalH.

I am sorry to hear you continue experiencing difficulties with your tracker. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Bentonld]

I am having the same. I had no trouble and then all of a sudden yesterday the scroll stopped working for no reason. I thought is was something that I did, but sounds like it is an issue maybe with the update like you want me to buy a new one so you. Then I wake up after wearing it to bed and it is blinking on and off. 

I have already contacted support and I find it strange that the only two options of help you could provide was restart and change the clock face. 

then I get and email that says it is out of warranty and that I can buy another one for 35% off the original price and I haven’t even had mine for two years yet. I can’t afford to buy I new one but I see ones in the store that I just may have to say I am done with Fitbit because of all the trouble I have had with them over the past four years and I have had two different models. I find it strange that it was working before the last update and then three days later I am having trouble.

Seems like what Apple was doing to there products in updates. Updates would send out causing your phone to act up just so you would have to buy the latest model of phone and send money you didn’t have.

Moderator edit: merged reply

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bentonld.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and thank you for sharing your concern. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

See you around.

[DalH]

Hi. So I was mistaken, and my fit bit never did work again. I am considering purchasing the Inspire 2, but am reluctant to pay the full price since my last fit bit lasted only a year and a half. Is there anything you can do for me?  Thank you in advance. 

[LiliyaFitbit]

Thank you for the update, @DalH.

I appreciate your interest in Fitbit Inspire 2 and understand your concern. Please get in touch with our Support team so they can discuss the options available to you. Click here to get connected with them via chat or phone.

Have a good day.

[Bentonld]

I will tell you, I contacted the Support team and I was told that the only thing they could offer was 35% and nothing more that they could offer.  I have also had mine for a year an d a half before it started messing up.  I mean for the price and I paid and it to only last that long I am just as hesitant as you.

[LiliyaFitbit]

Thank you for your response and input, @Bentonld.

I understand how you are feeling and appreciate your feedback as it helps us to keep improving. 

See you around.

[DanD86]

Hi, ive recently started with this issue and have tried all steps above and have no success. Can you please advise what to do next?

thanks

dan

[DebamitraRay]

Hi, I have been using my Fitbit Inspire for the past two years. And last couple of days, I too am facing the problem of the screen blinking and draining off the battery. Tried restarting as instructed but it did not help. Any suggestions how it can be fixed.Thanks in advance

[DalH]

Never did get it to work. I contacted Fitbit, and they sent me a new one for (if I remember correctly) 30% off.

Sent from my iPhone

[DebamitraRay]

Thank you for your response

[MikeD01]

This happening to me too. I have restarted several times, changed the clock face, updated it also several times. And nothing has fixed it. The screen also does not scroll.