Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[janiced45]

I bought my first Inspire at Costco, had it for 11 months and they refunded my money instantly.  Bought a new one at Amazon, but I don't think they would be as generous as Costco.  I'm hopeful with all these complaints that Fitbit got the bugs worked out.  Otherwise I might go to Brand X for half the price.

[Doogie57-6]

The screen on my Fitbit went black, for about a week. After almost continually having it plugged in, for most of that time, I tried pushing the button and holding it in for 10 seconds and away it went. Hasn’t skipped a beat since. Hope you get yours figured out. It’s pretty frustrating.
Sent from my iPhone

[Dianabirnberg]

Thank you I will try that

[22blusey]

I just received my tracker I charged it and try to Bluetooth it to my phone and my phone does not find it in my Bluetooth is on I press the button on the side of the tracker and held it and it does not vibrate and there is no 🙂 all I see you say is Fitbit.com and I’m on Fitbit.com community it’s frustrating

[RickS037]

I had the same.

Returned it and received a refund.

Rick.

[JacquelynTysall]

Mine is doing the same thing!! Help

[Sillysight]

I had to change clock face. On app on phone. Mine was eliminated. Now it works

Sent from Yahoo Mail on Android

[ShelleyLF]

I've had 2 Inspire HR since Dec. do the same thing. So they sent  me a new one this week & it was the same exact way. Never did turn on my was charged & tracking. UGH...SO FRUSTRATED

[Trish765]

I put mine on the charger for 5 minutes took it off then pressed the button for 2 minutes it took a bit but it worked

[ShelleyLF]

Nope mine did nothing. Even the tech support said send it back.

[Risaparker1]

Same here! I returned mine and the second replacement is working fine.
I think they must have received a bad batch from manufacturer or bad part.
There are just too many people with the same problem!


Sent from my iPhone

[Trish765]

I only had that issue once..so hopefully never again!

[lorichis]

Mine would only hook up when I removed my other older fitbit from my
account.

[janiced45]

That's terrible so many were bad.  I bought my first one over a year ago and I thought they would have worked out the bugs by now.  Now I'm not too confident I won't be in the same boat again with a defective product.

[Trish765]

This is my first one and I wasn't going to buy this one at first..i can't remember which I looked at first..i only had the one issue so far..all good otherwise

[ShelleyLF]

When I got my new fitbit in Dec. I totally removed my old one from my account.

[Angie_T]

Looked up the "fix" followed the instructions and mine has worked fine
since. Do exactly as it says.

[RickS037]

Two replacements (I think the first one was just my original Inspire HR returned to me)...

... neither worked. Asked for and received a refund....

Will try elsewhere...

[22blusey]

That’s what I did thanks so much for answering I appreciate it

Sent from my iPhone

[Vaishnavi.p]

How can I exchange ? My fitbit inspire .