Inspire hr not syncing after iOS 13.1 update.

[KRM420]

I updated to iOS 13.1 yesterday and now my Fitbit inspire HR will not sync. I’ve gone through all of the suggested troubleshooting including; updating Fitbit, restart phone/Fitbit, turning Bluetooth on/off, force sync.  On my phone, my Fitbit shows up as being connected to Bluetooth and Bluetooth is on.  

[knitalife]

My problem has seemed to have resolved by making sure that I keep it charged above 80% at all times.  However, a new issue has arisen, which is that now the sleep app has stopped correctly tracking my fall asleep time, showing that I fall asleep at 4:00 am when I am always asleep before midnight.  The only solution they can suggest is re-booting, which I pretty much already have to do every day and which sometimes works and sometimes doesn't.

The worst nightmare was trying to get customer service online.  It was an agonizing 45 minutes with long delays on their end where she would say "excuse me while I collect my tools here" and other bs and then 10 minutes later say, "can I get your email address" and then 10 minutes later, "that email does not work" after I had said immediately after entering, "sorry, there is a space between the address and the @ sign" -- why would it take 10 minutes for her to tell me it wasn't working?!  It should take her like a few seconds or a minute or two at most to figure that out if she was actually helping me!  She was probably updating her Twitter or taking Instagram selfies.  What a waste of time for her to keep sending me links I have already gone through multiple times only to tell me a half hour later, "sorry, it's all because of the update."  If you get Glecy P. on the online support, just hang up and start over again.   

The saddest part for me is that I have come to love and depend on my Fitbit -- when and if it works!  When it is working, it is such a great helper for me in my journey to health.  That is what makes all the glitches and problems and uncaring, uninterested customer service so frustrating!  I feel as if I'm in a bad relationship, perhaps it is time to jump ship and find an alternative.

[mstrigs]

Excellent email. Not only true but very funny

Sent from my iPhone

[Yazzy05]

Did you get it to work ? Mine isn’t working and I have done all the steps over and over.so very annoyed with it

[Katepm2]

No, it did not work.  I re-installed the app.  Lost all my former data, but that was ok with me.

[Klaartje127]

Thanks! It solved my problem!

[mstrigs]

Awesome!

Sent from my iPhone

[knitalife]

Yazzy05, I finally got it work by going through a ridiculously long and involved string of steps.  Including making sure it is at 100 % charge, checking to see if either Fitbit or apple has an update to install, then closing the app, turning off and on the Bluetooth, restarting the Fitbit which involves putting it on the charger then pressing the side button until it vibrates and then goes dark. Then you see a smile face which by this time I could swear is mocking me.  Then if none of those things work, to reinstall the Fitbit which I have done numerous times and not lost the data. Literally I feel as if I am doing a rain dance to make it rain and it has worked so far.  And every time it stops working I find a new other untried step to try and that one thing does the trick. But I’m sure I’m very close to the day when it will not. In the meantime, I’m saving my hard earned pennies for an Apple Watch. 

[zoei00]

I have deleted the Fitbit app and reinstalled it and still nothing, have went through all the steps they say to do and the only notification I get is a phone calls, but no text messages 

[mstrigs]

Very frustrating. That has worked for many as you can see by the posts

Sent from my iPhone

[mstrigs]

Thanks for update

Sent from my iPhone

[AlvaroFitbit]

Hello everyone. Sorry to hear that your Inspire HR isn't syncing with your iPhone and for the delay in my response. If you haven't please try the following suggestions:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• You can find additional suggestions here.

Let me know how it goes.

[knitalife]

zoei00 -- aw man I'm sorry to hear that!  I feel your pain with it but can offer no solutions, other than giving up and trying a different product.  The worst part of it is being able to understand how helpful the Fitbit can be to helping you to become healthier but then to have it go sideways because of glitches!  If the product worked properly, I would be shouting it from the hills because since July I have lost over 10 lbs by consistent walking, watching my diet, and getting proper sleep.  The Fitbit has shown me that my heart rate has gone from an average of 62 to 55 during that time!  I love seeing myself with my friends showing our daily and weekly step counts -- it proves to be a very effective tool in getting me up and out of the house!  But then to have it go sideways and stop syncing so that my hard earned steps stop updating along with my friends, to have the sleep app suddenly start saying I am going to sleep at 4 am and such nonsense.  At present, mine appears to be working and all is well with the world.  But I feel as if I am on borrowed time.  

[Lands005]

Thank you so so so so much!!! This has resolved my text notification issue after days of frustration!!!!! Was about to get an Apple Watch 😉

[mstrigs]

your welcome!

[MJere]

Any resolution ? It’s now been WEEKS and I’m still not receiving notifications. 

[mstrigs]

Follow my previous directions. It works. Many people have said so as well

Sent from my iPhone

[MJere]

No luck. Still no notifications

[MJere]

Same result 

[mstrigs]

That stinks. So sorry

Sent from my iPhone

[ljturnbull]

Try setting your texts to show on your locked screen. Called a preview. It will work, but I don’t like my texts previewing on the locked screen. Ugh.