Inspire screen is blank

[Juslouise]

My fitbit inspire has just gone blank, put it on to charge it vibrates but nothing is happening. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Juslouise, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire display not lighting up. Please restart it by following these instructions.

Let me know how it goes.

[Laur0165]

Thank you for this! I have this issue almost every time I charge my fit bit.

[AlvaroFitbit]

@Laur0165 Welcome! It's great to see you around! 

Glad I could help and thank you for confirming that this worked for you as other members may benefit from this. I hope your device helps you reach your fitness goals for this new year.

Happy stepping!

[Lac1948]

I followed the instructions on how to restart the Fitbit Inspire when the screen goes black/blank. The instructions did work. Thank you so much.

[TheMonaMarie]

The instructions are stupid bc they don’t tell me HOW to restart the **ahem** thing 😾

[Laur0165]

 

[Taichisharon]

The instructions are for Fitbit zip.  I have the inspire—it’s working and it syncs, but the screen is blank.

[Laur0165]

[AlvaroFitbit]

@Taichisharon It's great to see you in the Community!

Let me help you with your Inspire screen not working. As @Laur0165 kindly pointed out in her post you can select the instructions for the different Fitbit devices available. Since your device is still syncing your can also try changing the clock face as this have helped other users in this situation.

@Laur0165 thank you so much for your help in this thread.

Keep me posted.

[julieinspire]

I've reset my Fitbit Inspire - but I still have the blank display screen. When I hold the reset button I never get the smiley face that indicates the reset. Is there anything else I can try? I is still tracking as the app is still updating, just no display. I've only had the Fitbit since January.

[julieinspire]

Never mind - the later post of changing the clock face worked! Is the Inspire more sensitive? I had an alta for almost 3 years and no problems. The Inspire, I've had for 6 months and have to reboot monthly.

Thanks!

[Taichisharon]

This is the first time I had an issue, and I’ve had the inspire for a year. Found the solution online—had to have it plugged in to the charger to reboot.


Sent from my iPad

[CatherineMAB]

Just to say that merely plugging in and pressing the bottom didn't work for me either, but changing the clockface did. Thank you! 

[AlvaroFitbit]

@CatherineMAB Thanks for stopping by! 

Really happy to hear that you were able to fix the issue with your Inspire screen and thank you for clarifying what worked for you as this may help other members in the same situation.

I'll be around.

[KellyinAZ]

Thank you for your helpful tip.  This worked perfectly and now my Inspire is illuminated and working just fine.  Have a great day and thank you again.

[KellyinAZ]

I had the same issue until I tapped on the face 5 times

[TexasWren]

Usually a reboot works, but changing the clock face solved my problem this morning. Thank you.

[AlvaroFitbit]

@TexasWren @KellyinAZ I hope you are doing fine.

Really happy to hear that your Inspire screen is working now and thank you for confirming the suggestions worked for you as this may help other members in the same situation.

Let me know how it goes

[Bradley47]

Hi, 

my Inspire has a blank screen. 
I’ve followed the instructions of holding the side button for 5 secs whilst on charge - nothing happened. 
I have also tried changing the clock faces following your further advice. The screen still remains blank.