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Fitbit Versa screen not working

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‎07-17-2019 01:19 - last edited on ‎07-17-2019 06:45 by Fitbit Moderator

‎07-17-2019 01:19 - last edited on ‎07-17-2019 06:45 by Fitbit Moderator

My screen has completely gone blank wont respond at all battery fully charged but nothing.

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎07-17-2019 01:22

‎07-17-2019 01:22

Hi @SunsetRunner  Try restarting your Versa a few times even if you get no response. If that doesnt fix it then please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 01:31

In response to NellyG

‎07-17-2019 01:31

Hi I have tried it a few times and completely nothing.

Get Outlook for Android
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‎07-17-2019 01:32

In response to NellyG

‎07-17-2019 01:32

Hi thank you for your help have tried and still no response.

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‎07-17-2019 01:47

In response to SunsetRunner

‎07-17-2019 01:47

Thanks for that. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 01:50 - last edited on ‎07-17-2019 06:45 by Fitbit Moderator

In response to NellyG

‎07-17-2019 01:50 - last edited on ‎07-17-2019 06:45 by Fitbit Moderator

Thank you so much very much appreciated

Get Outlook for Android

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‎07-17-2019 07:02 - last edited on ‎01-23-2025 09:26 by Fitbit Moderator

In response to SunsetRunner

‎07-17-2019 07:02 - last edited on ‎01-23-2025 09:26 by Fitbit Moderator

@SunsetRunner, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Versa screen not responding and thank you for restarting like @NellyG suggested. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket so please work with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-17-2019 07:16

In response to AlvaroFitbit

‎07-17-2019 07:16

I will let you know thank you 😊

Get Outlook for Android
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